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Hotel overview
The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.
The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.
Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.
Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.
In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.
Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.
All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1396 reviews
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Apr 23, 2025No ocean swimming or walking on the beach
Very nice resort, pools are great, entertainment good, food good, especially at the steak house, great accommodating staff. Our only disappointment was that all week the waves were very intimidating so no swimming for us which I normally do when on vacation. Also, really no beach walking either as it is that sugar sand stuff. Wish I had known this before booking.
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Apr 23, 2025Truly Fantastic Service.
The Riu Palace Kukulkan EXCEEDED expectations! I have been to dozens of resorts all over Cancun and the Riviera Maya. The food was excellent for an all-inclusive at this price point; the best I have had. I was able to get top shelf liquor (Patron, Bulleit Bourbon, Tito's) while not being in the "elite" club. The hotel is very compact, and it is just steps to the beach-- super easy to get beach chairs in the morning. Love that their umbrellas easily move around and surrounded by palm tress. For people who don't like walking or want to be able to easily get to other parts of Cancun this hotel is for you. They kept the place IMMACULATE. Seriously someone was always cleaning and the service was exceptional-- most beach waiters came by often and dishes were swept away before you might even be done! In full transparency, the music for the hotel was not to my taste. It was more of a mix of rock music, 80's/90's. When they had dance music it was more hip hop. The pool scene was very lively but the beach area was more calm. Would have preferred more loungy or chill music throughout. Not a lot of international tourists, mostly Americans, take that as you will-- but all the guests were incredibly friendly; everyone was very happy to be there. Took the party bus one day for one of the Riu Parties-- a fun experience. Met a friend there who was staying at one of the other Cancun Riu's and went to visit it the next day. It was like a different world, crowded, dated, subpar food-- that was NOT a hotel I would stay in, so I definitely think the Riu Palace is the best in its class.
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Apr 23, 2025
Beautiful resort with everything you need!
My husband and I have been to a handful of resorts in the Caribbean, and this resort was by far the favorite for both of us! The views and beach alone are spectacular. The service provided by staff is top-tier. Whether you want a relaxing stay, or a stay with some entertainment, RIU Palace Kukulkan has it all. It is conveniently located about a 20 minute drive from the airport. The resort itself is designed in a way that it is quick to get anywhere on the resort without the feeling of being compacted into too close of quarters with everything. We loved this resort and are already planning to revisit it next year!
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Apr 23, 2025
Great Birthday Experience
My wife and I just came back from this place, and I just can't say enough GREAT things about it !!!! We went down to celebrate my birthday & just have a relaxing chilled vacation. Any expectations I had were exceeded. I chose to stay here because it is only 3 years old and it had received very positive reviews. I also chose it because it was an Adults only place. There was a wide age variety of people, but it wasn't some loud, constant drunken party crowd. Everyone seemed to have fun within certain boundaries. As with many resorts we've stayed at.....it's generally all about the workers & staff. The place was kept impeccably clean at all times. Everyone was very friendly and helpful. We ate dinner at the Steak House for my birthday. When the hostess knew this, she made a surprise delivery of tiramisu, plus singers. There are plenty of activities that you can choose to take part in. There were also shows put on several nights. There were also their RIU Parties which were held at another resort. They provide FREE shuttle transport. They had a wide variety of food options, and the buffet (especially at dinner time) was much better than I had expected. Overall, I would highly recommend this place. I would no doubt be our Go-To anytime we travel to Cancun.
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Apr 22, 2025
Best time!
The hotel was very clean, excellent customer service, beautiful pool area, and walking distance to a nice mall.