TripAdvisor traveler ratingbased on 8608 reviews
Hotel Riu Palace Costa Rica (All-Inclusive), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo.
This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a wet bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. Everything you need for maximum comfort during your stay.
The quality of the cuisine offered at the different restaurants of the hotel is exceptional thanks to our chefs, who prepare a variety of dishes, from classic to the most exotic. You'll want to to try each of our menus and, thanks to the All Inclusive service, you will be able to enjoy the buffet restaurant or the four different theme restaurants of the hotel.
Being on a privileged environment, the hotel offers a variety of activities on the beautiful beaches such as diving or fishing in the Pacific waters, ecotourism in the volcanic areas, and during the day several programs of entertainment for all ages, whether in family or friends. The hotel has a gym, table tennis, volleyball, tennis court, windsurf, sailing, snorkeling equipment, kayaks and other water activities. If your favorite sport is golf, the Four Seasons Golf Club has fantastic views over the sea.
Guanacaste is less tropical, humid and lush than the rest of the country. Its plains and dry forests sometimes remind you of African savanna landscapes. Inland you can see the savanna, local cowboys on their horses while driving their flocks, which are authentic figures of popular culture of this destination. From the hotel, you can do several excursions, such as the visit of the National Park Rincon de la Vieja, the Safari Park or the capital of Guanacaste: Liberia.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8608 reviews
First and last time
The ocean and surrounding property is beautiful, the resort is just one huge concrete building. Way to big, bar tenders are not happy, not one cracked a smile. its all business. Food was good, plenty of choices, didn't try the a la-carts. excursions are way over priced. no place on beach to get anything to drink. We wont go back. I loved the 3 days we spent in Playa del Cococ, that was highlight of trip.
Friendly Costa Rica
I travelled again with my sister and this time a school friend. We travelled with Sunwing Elite Plus. amazing service and great flight. Our room was oceanview on 3rd floor..our two double beds as my friend had her own room. Yes shower is dark and the pillows are small but you're on holidays...no complaining from us...we stuck to the pool as we did the beach a couple of days and found it very hot..vendors are very respectful and one no thank you is enough. the pool was very busy but found a nice spot and chairs were plentiful... We had Lita as a server and she was amazing. Did the Asian and Italian but we stuck to the buffet mostly because we became quite fond of Randall...such an amazing server and artist. The Libera staff was amazing including manager Milton. Did one excursion and that was the Palo Verde Park/boat tour. Kim our Sunwing rep was just awesome....merci Kim pout tout.Unfortunately had to use the medical facility on site and Dr. Gustavo Rivera Elizondo was very professional and took real good care of my excursion mishap. Lots of walking...lots of bars and food also at sports bar 24h. Enternaiment was good...we met the energetic Brian and we did attend a few shows but mostly watched from our balcony as we could hear and see some of the shows from there. Check out was a breeze...great crew from Sunwing for our return home. Would recommend this hotel for sure....we like to try a new destination every year.....so not sure I would go back but Riu is amazing.
short but sweet
Well we had a couple of days here as we ended up having to move to the palace as the braoders to costa rica got closed . and we loved this over the palace so was glad i couldnt get in the palace in the first place and when we come back it will be this one we book.
Beware, RIU Guanacaste will not honor their refund policy.
My review of the property is strictly business. We stayed at the Hotel RIU Negril in Jamaica several years ago, in fact my son and daughter in law had their wedding there. We had no complaints and enjoyed our stay. We've traveled extensively in recent years, booked much of my travel directly with resorts and much through Expedia, and have never experienced a property refusing to refund according to their policy. We had a 4 night stay reserved and prepaid in full for late February. We unexpectedly had a family member hospitalized and we needed to reschedule our stay to a later time. We have every intention of making this trip at a later time. I called the Hotel RIU Guanacaste one day past the deadline for a full refund. I was hoping that they would allow us to reschedule due to our situation, much like an airline would. At worst, we would have to forfeit 2 nights payment since we had missed the cutoff date by a day. I called the RIU directly days before we were to arrive to explain our situation. They would not talk to me at all since I had gone through a "third party", Expedia. I did not have a RIU confirmation number. They told me I'd have to work with Expedia. I immediately called Expedia, talked to several people, a string of email between them and me. Expedia customer service told me several times that they were unable to contact or talk to anyone at the hotel. It's been more than a month, and the Hotel RIU Guanacaste and Expedia have not refunded anything. This is absolutely unacceptable and I've never experienced anything like it. A resort owes me a refund but won't talk directly to me. Expedia charged me, not the resort, so they should be on the hook to make this good. We're planning to make this trip in a few months, whenever travel becomes viable. but unless this is rectified quickly, I'd never consider a RIU, and will in fact post warnings all over social media and with travel groups and sites. This was right before COVID 19 began to affect all travel, so that is not a reason for a resort to ignore rules.
After reading some reviews about the hotel, I must admit was a bit worried. But there was no need, hotel clean food was good and varied staff were friendly especially angel in the sports bar really nice guy always a smile on his face.the only one thing is it would be nice to have coffee making facilities in room, if you wanted a coffee had to go downstairs for one. But would definitely go back