Wish you were here?
Hotel Riu Palace Costa Rica (All-Inclusive), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo.
This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a wet bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. Everything you need for maximum comfort during your stay.
The quality of the cuisine offered at the different restaurants of the hotel is exceptional thanks to our chefs, who prepare a variety of dishes, from classic to the most exotic. You'll want to to try each of our menus and, thanks to the All Inclusive service, you will be able to enjoy the buffet restaurant or the four different theme restaurants of the hotel.
Being on a privileged environment, the hotel offers a variety of activities on the beautiful beaches such as diving or fishing in the Pacific waters, ecotourism in the volcanic areas, and during the day several programs of entertainment for all ages, whether in family or friends. The hotel has a gym, table tennis, volleyball, tennis court, windsurf, sailing, snorkeling equipment, kayaks and other water activities. If your favorite sport is golf, the Four Seasons Golf Club has fantastic views over the sea.
Guanacaste is less tropical, humid and lush than the rest of the country. Its plains and dry forests sometimes remind you of African savanna landscapes. Inland you can see the savanna, local cowboys on their horses while driving their flocks, which are authentic figures of popular culture of this destination. From the hotel, you can do several excursions, such as the visit of the National Park Rincon de la Vieja, the Safari Park or the capital of Guanacaste: Liberia.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8767 reviews
we were treated like VIP'S! I felt they went out of their way to make it as pleasant as possible. Bryan- one of the entertainers went around asking if there were any complaints. Christian- Randi, Donald made sure we had table decorations!! Actually i hate to give names because there are so many others who did great too--just don't have their names!! One of the things we enjoyed was to star gaze. What a beautiful site!! you can see the stars so clear here. We would go to the pool area- pull out a chair -lay back and just watch- we did have binoculars but you could see with the naked eye. Did have company-- raccoons -bats and a few other flying creatures. While we were there seen the International space station pass!! Loved walking around the area- went past the Monkey bar and did see many monkeys'. our 5 yr old grandson enjoyed the splash slide pool. They did their best with the COVID-- At the pool bar i asked about a "Dirty Monkey drink" and they made it up for us. someone mentioned the pillows-- yes-- they were a bit on the small side!!
I don't know what those negative reviews are all about But they crazy lol. Don't think twice the place is amazing, so beautiful and staff are so nice and friendly. Food was good, we just went to the buffet and due to covid they serve you which I think is nice 👌 the rooms are well kept and clean. Pool and drinks were great. Music and shows were fun. I Def recommend this place. Alot of afortable executions as well.
What can I say, I understand Covid and all, but this is one of the worst all inclusive we have ever been to. Half the resort is closed and it’s operating at 40% capacity, but how can you have only one a la cart restaurant open per night besides the tasteless buffet. We came on our second night to the Toscana and were told that there is a waiting list of 66 (yes sixty six) people before us, and we need to be there right at 6pm at the opening in order to get a seat without waiting and no reservations. My son had online schooling and his lunch didn’t coincide with the buffet lunch hours due to time zone. I was told that I could not take food out of the buffet anywhere, and my son must come to the restaurant to eat. We called a manager and after 10 min of dispute he allowed us to take a hot dog and some chips upstairs to our room. The room is weathered, need upgrading. The support bar in the shower is falling off the wall. The minibar was not refilled even with water on a daily basis. The bedding is terrible, tiny shapeless pillows. The grounds are beautiful I must admit, however, you need to be a good swimmer to swim in the ocean due to waves, and it closes at 2:30 at this time anyways due to restrictions. The food is tasteless, in any restaurant/buffet, it’s almost like the the chefs don’t taste the food before the serve it. There is an omelette station for breakfast, but you are not allowed to choose your ingredients, just the premade ham and cheese. The resort needs an overhaul, do your self a favor, stay somewhere else.
Everyone deserves better
This is a all-inclusive property where surprisingly little was "included" and regrettably, there was no way to "buy" what you might need or want. I have only been to two other all-inclusive properties, but found this to be the most meager of the three. There was no complimentary shampoo, no washcloths, all meals were buffet, all alcoholic drinks were "well"-- no brand names were available even for purchase. There was an included "mini-bar" in our suite with 1 bottle of water, 1 sprite, 1 coke, 1 coke zero, 1 juice and 2 imperial beers. We were told that they would refresh every other day, but they didn't replace the water, nor the 1 imperial and 1 coke zero that we consumed within the three days that we stayed. We cut our visit short by a day because we weren't enjoying it. The highlight of our stay was the nightly dance performance in the pura vida bar. Each night there were two performances which were different each of the three nights, including a special show for New Year's eve performed by the troupe of dancers. We also appreciated the efforts of the frontline staff to make the dining rooms beautiful for the holiday, remind patrons of mask wearing/covid safety, and to serve all the buffet items to our individual plates to maintain very high food safety, likely in place due to the covid pandemic. In our opinion, our stay suffered from a lack of customer focus inherent in the management of the property that we encountered repeatedly-- and contrasted sharply with our experiences at the four other hotels we stayed at during the same 2 week vacation. First, the rooms were a little worn and there was evidence of disrepair-- including the very loose safety bar in our shower. In a 2nd example, when we arrived, we had already been on travel for 10 days and were wearing our last clean underwear. We inquired at check-in about laundry services and were told that they were no longer offered due to Covid. It's a silly reason when you consider that they're already washing all the sheets and towels used on the property. When we asked for options, we were told there was a laundromat in Playa de Coco and we could go there to do the laundry. We hired a taxi for 30,000 colones roundtrip (~50 USD) and set off. Playa de Coco is about 1/2 hour from the hotel and we, along with our driver, were surprised to find that the laundromat was closed permanently. Upon returning to the hotel, I complained that I had been given bad advice, spent $50 for no good reason, and re-iterated my view that laundry should be provided for a fee by such a large establishment and that Covid was a poor excuse. As it turned out-- they could do the laundry-- but it was going to take 3 days to accomplish. We ended up washing many items in the sink and wearing what we could get dry by hanging on the balcony or using the hair dryer. In a 3rd example, we had been told very little about how things worked when we checked in and were directed to the hotel's app to learn about the resort. We had not been told we needed reservations to eat in a particular restaurant (Toscana) on New Year's Eve, nor was this stated in the app. Toscana is only open a couple of nights each week and my son had his heart set on eating there. It ended up that NYE was a regular day that it was to be open. When we learned we needed a reservation from a waiter that day (the third day of our stay), there were no longer any spots. When I asked why I hadn't been told about the need to reserve, my question wasn't answered, but the front desk manager tried repeatedly to contact the restaurant management to get a reservation and the phone was apparently not answered. The desk clerk (who was going between the front desk manager and me), told me that we would receive information later that day in our room. Indeed, we received a letter stuffed into our door, which told us that reservations were not available at Toscana, but reservations were available at Furama. We decided to try that instead-- but no time was offered in the letter. Back to the front desk, with a different desk clerk back and forth between me and the manager again. The manager got on the phone again and eventually the desk clerk came back and told me we had a reservation at 6:30 PM. Of course, we showed up on time... and were LITERALLY the first/only people with a "reservation" at 6:30 PM. The restaurant staff was clearly surprised to see us-- but after some conversation amongst themselves let us in to eat. In retrospect, the dining management must not have responded to the calls from the front desk. In my opinion, not the ideal way to run a resort. Lastly, we checked out a day short of our booking. By this point we were not surprised when the clerk simply cut the bands off our wrists and took the keys back. Even though we had not interacted with her previously, she had no interest whatsoever in why we might be leaving a day early.
Ear piercing music 24/7. Feel like it’s a constant night club.
Staying here over New Year’s. The hotel structure is nice but the amenities in the room are lacking. There is constant music playing at dangerously high decibel levels and there is nowhere to escape from it. You can hear it even in your room. On New Year’s Eve they had two sets of music competing . The music carried on past 3:00am. They said it was going to stop but only one of them did. When I complained they said it must be coming from a guest and then they said it was from the beach. I could clearly hear it from the bar. The hotel complex is shaped like a horse shoe and all the rooms face into the center where the music is coming from. It’s truly a nightmare . If I had an idea I wouldn’t have come.