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Hotel overview

Hotel Riu Palace Costa Rica (All-Inclusive), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo.

This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a wet bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. Everything you need for maximum comfort during your stay.

The quality of the cuisine offered at the different restaurants of the hotel is exceptional thanks to our chefs, who prepare a variety of dishes, from classic to the most exotic. You'll want to to try each of our menus and, thanks to the All Inclusive service, you will be able to enjoy the buffet restaurant or the four different theme restaurants of the hotel.

Being on a privileged environment, the hotel offers a variety of activities on the beautiful beaches such as diving or fishing in the Pacific waters, ecotourism in the volcanic areas, and during the day several programs of entertainment for all ages, whether in family or friends. The hotel has a gym, table tennis, volleyball, tennis court, windsurf, sailing, snorkeling equipment, kayaks and other water activities. If your favorite sport is golf, the Four Seasons Golf Club has fantastic views over the sea.

Guanacaste is less tropical, humid and lush than the rest of the country. Its plains and dry forests sometimes remind you of African savanna landscapes. Inland you can see the savanna, local cowboys on their horses while driving their flocks, which are authentic figures of popular culture of this destination. From the hotel, you can do several excursions, such as the visit of the National Park Rincon de la Vieja, the Safari Park or the capital of Guanacaste: Liberia.

Location

Guanacaste
Liberia, Costa Rica - Liberia (LIR) : 33 miles
San Jose, Costa Rica-Juan Santamaria Int'l(SJO) : 146 miles

Property information

Year Built: 2012
All rooms non-smoking: 538
Floors: 6
Total rooms: 538

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory *Important Information for Our Guest* As of April 2012, the destination of Costa Rica has gone non-smoking in all public buildings and areas. All hotel rooms are also non-smoking.
Advisory *Important Note* Costa Rica will impose some restrictions for Holy Week. Alcohol is not permitted to be sold or consumed. This ban on alcohol starts the Thursday prior to Easter and runs through Easter Sunday. A few hotels purchase special permits to serve alcohol, but generally it is not available. In addition, most restaurants, shops, and bars will be closed for the same time period. Restaurants in the hotels will be operating. The City Tour will not be operating.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.EFFECTIVE FROM 03/30/21

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.0 8969 reviews
  • 5.0 star tripadvisor rating
    Riu the best

    I would like to say on a true note this place is heaven. do not believe the bad reviews I am doing this still here at the resort .a big thanks to Erick on the beach for the excursion evey one was safety first and out this world you my think to not use the boy on the beach but I can tell you this with out These boys on the beach This holiday would not of been the same they are cheaper then tui and you get them same for you money as tui but they give you so much more waterfalls horse riding in the rain forest and much more I just am speechless so the boys on the beach live and work here and are so thankfull to you for booking with them do not miss out on what they have to offer thank you Erick and for all your staff for making this trip unforgettable 😀 Ian Wow

    Dec 04, 2021
  • 5.0 star tripadvisor rating
    Wonderful resort

    I had read reviews of this property before I booked our stay. Some good, some bad. We had a great time. The pools were awesome,enough lounge chairs for everyone. The food was good,both at the buffets and the restaurants. The staff was knowledgeable, friendly and courteous. We would definitely stay here again and would try other RIU properties

    Dec 04, 2021
  • 5.0 star tripadvisor rating
    Thanksgiving getaway

    24 family and friends traveled on thanksgiving week, Hotel was clean, friendly staff, variety of food choices and safe place! Love the massage tents and the private beach a little away from the RIU beach area.

    Dec 02, 2021
  • 5.0 star tripadvisor rating
    Excellent hotel

    Just came back from Riu Guanacaste and it was a great, trouble-free stay. This is a well-maintained and well-managed hotel in an amazing location. The grounds are beautiful, with lush greenery, lots of flowers and trees and immaculate grass lawns. We loved our cozy, clean and always well-conditioned room - it had a nice vintage look with its dark solid wood furniture, huge king-size bed, spacious bathroom and balcony. Everything in the room was in good working order. Garden keepers were extremely hard-working, waiters were courteous and professional (we only used Liberia and Octopal restaurants), reception staff was quick, efficient and always ready to help. There was always a good variety of food and it was fresh and tasty. The hotel is literally surrounded by forest and there are lots of trails around, which you can explore, take countless pictures of birds, animals, butterflies, exotic plants, even climb the nearby mountain, if you feel like it - everything is within the walking distance, which is a great advantage. Plus there are a lot of excursions to choose from, if you don't want to limit your experiences to hotel only. Fishing was very good, we caught a big mahi-mahi and two small black tunas. Waterfalls, rainforest, volcano mud baths, river boat ride - all worth doing. We came to Costa Rica to enjoy its beautiful nature and wildlife, staying in a nice place and not worrying about accommodation and food, and we got exactly what we were looking for.

    Nov 23, 2021
  • 1.0 star tripadvisor rating
    STAY AWAY. WASTE OF MONEY (Fact based review)

    Most people write reviews based on opinion, well here are some facts to drive your decision to stay. STORY: Our stay was HORRIBLE since minute 1, why? FACTS: 1. There is parking in front of the hotel entrance for less than 15% of guests. Meaning: You’ll have to park on the unattended streets of the complex or the parking in front of the water slides around half a kilometer from the lobby and WALK YOUR LUGGAGE to the lobby of the hotel. 2. Check In process took 45 minutes between the line and the checkin itself. Was it because of too many people in front of us? No. Just TWO. 3. Our room’s AC was broken and we got it fixed only on day 2 of our stay 4. Although we explicitly booked a King bed (as offered and paid for, not as an out of place request), we got two separate twin beds. On day 2 they sent someone to literally tie them together to form a makeshift King bed. Problem “solved” right? Well, housekeeping forgot to send the covers and we had nothing to keep us warm at night from our fixed AC 5. Although the hotel advertises its 24/7 pool and sports bar, it seems like they don’t want you to enjoy said ammenities. At 6 they close the pool bar and start to pour chemicals on the pool saying that you can stay at your own risk. For the sports bar, they take all the games away at 7 (like pool cues and ping pong balls and racket) and they also take all the stools so you technically can be there at 2am if you want but nothing to do and nowhere to sit. 6. Looking forward for some paid-for fine dining for dinner? Sure! One caveat: You’ll have to eat dinner at 6pm. Pay attention to this as it gets tricky: There’s no way to make a reservation for any restaurant and they open their doors on a first come, first serve basis. If you come to the restaurant at 6 and there’s an open table you’ll be seated, and you HAVE to order immediately as they need to rotation. What if you came at around 6:15!? Well, you might hit the “sweet spot” of being put on a waitlist, the only way of eating dinner around, well, dinner time. BUT, if you get to the restaurant at 6:30, waitlist is full and you might have to try your luck at another restaurant or another day. Sorry pal. STORY CUSTOMER SERVICE IS 0/10, it literally feels like they hate their job. 1. Every room comes with free wifi, as one would expect from a 5 star luxury hotel right? Well, kind of. They give you a code that will only enable wifi for two DEVICES. Want to connect your laptop? Sure, at a fee. When complaining, front desk reps told my wife that if she had a problem, she could’ve stayed somewhere else. It took three front desk reps and four different codes for them to “make an exception” and give us two more devices. 2. When we approached the hotel lobby asking for help with parking. We first approached a lady who looked at us and kept walking and a guy who said that only the security guard could help us. Finally got our guy right? Wrong. The hotel probably needs to file a missing person’s report as he never showed up 3. After failing to get a seat at one of the restaurants, we went to the good old dinner buffet. When approaching the lady behind the pizza counter and asking for a slice of a pizza that was about to be served but not yet on the counter, she started loudly arguing with a supervisor and just left the counter. No problem, I guess I’ll have some fries. 4. At lunch, we approached a burger stand that read “Cheddar cheese burgers” but we only saw the meat patties. When we asked the server about the cheese and pointed to the sign he said “sure, let me help you with that” and proceeded to take the sign down and say “Done. The sign is not there anymore. Sorry, cheese is too far away” 5. Pool restroom toilets had no toilet paper. As no attendant was near, we had to go up to our rooms. Everything’s wrong in this place. Room bathrooms are all rusty, and we received no toiletries. This is an unacceptable service and goes without saying that it is FAR WORSE considering it’s not a cheap place to stay. Do yourself a favor and DON’T COME.

    Nov 21, 2021