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Hotel overview

Hotel Riu Palace Costa Rica (All-Inclusive), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo.

This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a wet bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. Everything you need for maximum comfort during your stay.

The quality of the cuisine offered at the different restaurants of the hotel is exceptional thanks to our chefs, who prepare a variety of dishes, from classic to the most exotic. You'll want to to try each of our menus and, thanks to the All Inclusive service, you will be able to enjoy the buffet restaurant or the four different theme restaurants of the hotel.

Being on a privileged environment, the hotel offers a variety of activities on the beautiful beaches such as diving or fishing in the Pacific waters, ecotourism in the volcanic areas, and during the day several programs of entertainment for all ages, whether in family or friends. The hotel has a gym, table tennis, volleyball, tennis court, windsurf, sailing, snorkeling equipment, kayaks and other water activities. If your favorite sport is golf, the Four Seasons Golf Club has fantastic views over the sea.

Guanacaste is less tropical, humid and lush than the rest of the country. Its plains and dry forests sometimes remind you of African savanna landscapes. Inland you can see the savanna, local cowboys on their horses while driving their flocks, which are authentic figures of popular culture of this destination. From the hotel, you can do several excursions, such as the visit of the National Park Rincon de la Vieja, the Safari Park or the capital of Guanacaste: Liberia.

Location

Guanacaste
Liberia, Costa Rica - Liberia (LIR) : 33 miles
San Jose, Costa Rica-Juan Santamaria Int'l(SJO) : 146 miles

Property information

Year Built: 2012
All rooms non-smoking: 538
Floors: 6
Total rooms: 538

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory *Important Information for Our Guest* As of April 2012, the destination of Costa Rica has gone non-smoking in all public buildings and areas. All hotel rooms are also non-smoking.
Advisory *Important Note* Costa Rica will impose some restrictions for Holy Week. Alcohol is not permitted to be sold or consumed. This ban on alcohol starts the Thursday prior to Easter and runs through Easter Sunday. A few hotels purchase special permits to serve alcohol, but generally it is not available. In addition, most restaurants, shops, and bars will be closed for the same time period. Restaurants in the hotels will be operating. The City Tour will not be operating.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.0 9984 reviews
  • 2.0 star tripadvisor rating
    Go with low expectations. Travel dates April 6 to 13 2024

    My 3rd Riu. I will start with the good points, the food was good and plentiful except Mangoes during mango season, never saw a mango anywhere so we asked a tour guide to stop on the side of the road so we could purchase our own and they were delicious!! Clean rooms, clean resort. Food and cleanliness are my requirements when I travel. The service was very poor, guests were getting their own cutlery, coffee, water at breakfast and lunch. The staff seemed to only be there to clear dishes. Occasionally we would get asked if we wanted water or drinks. I realize it was extremely hot (high 30’s to mid 40’s Celsius) however I would have accepted slow service to no service. Went to the pool bar at 5:50 for a drink and was told it was too late and all they were serving was beer. The Sports bar which is open 24 hours only had 1 person serving at all times and as this was a well air conditioned room it took forever to get a drink or coffee. Pool was not always clean, the rooms only had a key lock from the outside (no inside lock) rooms were dated which doesn’t bother me at all as I don’t spend much time there however I do like to lock my door from the inside before bed. Now, for the reason I gave this resort a 2 star….our flight from Toronto arrived after 8pm so to be as petty as the resort was, we lost 5 hours of room time, so to speak, and I noticed future Sunwing Saturday flights were late flights, which means late departure out of the resort. Easy solution in my mind is save a block of rooms for late flight guests to accommodate late departures. I have no idea why this is so difficult. We attempted to reserve late departure on the Riu App which stated $10/hr per person and a reply was received to go to front desk in the morning and it is now $12. Went to the front desk and we were prepared to pay the $10 per person per hour and rudely told NO, this weekend is very busy, my common sense went to the late flight arrivals from Toronto I was told our room was reserved for locals coming in. All week I heard from tour guides that the #1 source of income was outside tourists and this would have been great $$ opportunity and I even mentioned this was my 3rd time at the Riu chain and my travel partners 5th. He looked me straight in the eyes and he said sorry nothing I can do. I really don’t think it matters how loyal you are to this chain so I definitely will not make a point of trying to book a Riu for my next vacation. Riu, please don’t insult me with your generic email apologizing for this experience as it means absolutely nothing just like my loyalty. It doesn’t address anything, I’ve already left and you didn’t provide the service I paid for while I was there. Here are my thoughts-If you treated your staff better they would probably perform better because outside of the resort the people are all friendly and polite and pleasant.

    Apr 14, 2024
  • 4.0 star tripadvisor rating
    A bit dissapointed this time.

    Our second visit to this resort,a bit disappointed is not as good as last time or the others we been,they have less attenders all over the place,the first time we had servers waiting for you at the buffet and they kept coming asking to help,not any more.We will like to commend Sara,Aaron,Jean Pierre,they gave us the best service,keep up the good work guys.

    Apr 12, 2024
  • 1.0 star tripadvisor rating
    Hotel Theft of Multiple Rooms

    Costa Rica is such a beautiful country, and the people are very kind and friendly. It's unfortunate that the Management, staff of RIU Guanacaste do not represent their country, or company (RIU/ TIU) with same beauty and morals. Large group of almost 30 people, and more than one of the rooms had theft worth thousands of dollars. Hotel Management made me wait an hour before coming to speak to me, then did not take a proper statement, and got angry at me for accusing staff. I involved police and OIJ (Costa Rica version of FBI), followed up with RIU complaints when I returned home, who stopped responding when I requested to speak to a Supervisor, and offered nothing more than an apology for a bad experience. Isn't that a slap in the face for spending almost $100,000 at their resort. RIU does not uphold the responsibility to provide secure rooms to their guests.

    Apr 11, 2024
  • 3.0 star tripadvisor rating
    Pretty good

    For a solo trip, I felt this was a safe bet. I did not have any concerns for my safety. The resort is nice, food is pretty good. My big complaint is that it is loud! I like a good night life, but if you want to go to bed early, expect to hear the entertainment (which is not that great).

    Apr 10, 2024
  • 3.0 star tripadvisor rating
    Had a good time

    The hotel was ok for the most part. We had a good time. Came here with my husband. There were a lot of couples but majority of the guests seem to be older adults or families. If you're looking for a more trendy younger crowd I would suggest you go somewhere else. I would consider this a family resort. I found the resort activities to be boring. We went on excursions and when at the hotel we ate food and sat by the pool. Not much people using the beach. Sand os very hot. The food was really good. The everyday buffet and steakhouse was really good. A lot of options. Didn't really like the other restaurants (Italian, Asian, Caribbean) at the resort. The beds are firm and didnt like at first but became quite comfortable after a while. Overall had a good time but wouldn't come back. I would prefer a different crowd and something more relaxing. Staff were ok. Not overly polite, not rude. Nice resort for families.

    Apr 08, 2024