Wish you were here?
Hotel Riu Palace Costa Rica (All-Inclusive), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo.
This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a wet bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. Everything you need for maximum comfort during your stay.
The quality of the cuisine offered at the different restaurants of the hotel is exceptional thanks to our chefs, who prepare a variety of dishes, from classic to the most exotic. You'll want to to try each of our menus and, thanks to the All Inclusive service, you will be able to enjoy the buffet restaurant or the four different theme restaurants of the hotel.
Being on a privileged environment, the hotel offers a variety of activities on the beautiful beaches such as diving or fishing in the Pacific waters, ecotourism in the volcanic areas, and during the day several programs of entertainment for all ages, whether in family or friends. The hotel has a gym, table tennis, volleyball, tennis court, windsurf, sailing, snorkeling equipment, kayaks and other water activities. If your favorite sport is golf, the Four Seasons Golf Club has fantastic views over the sea.
Guanacaste is less tropical, humid and lush than the rest of the country. Its plains and dry forests sometimes remind you of African savanna landscapes. Inland you can see the savanna, local cowboys on their horses while driving their flocks, which are authentic figures of popular culture of this destination. From the hotel, you can do several excursions, such as the visit of the National Park Rincon de la Vieja, the Safari Park or the capital of Guanacaste: Liberia.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.EFFECTIVE FROM 03/30/21
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9250 reviews
MUST READ: couple, jacuzzi suite, Sept/Oct 2022
For “low season”the resort is very busy which we were not told to expect, it’s part of reason we booked in low season. Locals definitely come on the weekend ( Friday - Sunday ) making the hotel double if not triple as busy than weekdays. If you do not go to the buffet as soon as it opens good luck finding a table or getting a good variety of food any day of the week, but especially weekends. Our party of 2 had continuous problems with eating throughout our week stay due to the over crowding and everything being at max capacity. The pool is too crowded, we were unable to enjoy the swim up bar at all. Any of the al la carte restaurants be prepared to wait in line at least 15-25 minutes prior to get a seat due to no reservations. No casino “due to COVID” you will not be told this until you arrive, covid is still readily used an excuse for poor service standards ( no casino, no reservations for a la carte, etc ) yet the price stays the same. We had a jacuzzi ocean view suite, for the most premium room offered it definitely needs updating some Lights not working, tiles popping out of the floor, indoor jacuzzi rusting. The worst part my partner and I both ended up with a rash due to the staffs improper or lack of cleaning the jacuzzi.. doctor confirmed “hot tub folliculitis” caused by bacteria in the tub due to lack of cleaning. The excursions are quite expensive and sold to you to expect more than what you are actually getting. We travel quite a bit, never leave negative reviews as we expect up and downs. I read plenty of reviews before going. We hoped for the best, my advice trust the recent negative reviews, all of it is true and we ran into most if not all problems mentioned. Costa Rica is beautiful and the people are lovely, but this “vacation” was more overwhelming and stressful vs relaxing due to the reasons listed above. Would not recommend this resort. Cannot imagine the chaos during “High season”
Very Disappointing, would not return
Everything was substandard with the exception in g the service which was beyond terrible. When I pay for all inclusive I expect to be able to actually benefit from an all inclusive experience. Instead I am met with front desk staff being unable to answer basic questions, a poorly staffed “resort” that can’t accommodate the visitors they scheduled, and even better, staff who doesn’t at all care about the inconvenience their incompetence causes it’s paying customers. This was my third trip to Costa Rica and first trip to this “resort” but I can guarantee that I will never again waste my time or money on any Riu property.
Food was delicious, service workers were kind and attentive. Hotel was really clean and had some amenities for its visitors, just as any all-inclusive has. Beach is not really a good deal, most of the time was better to be around the pool. Hotel is big and the property is impressive. I did not like that I was unable to have dinner on any of the 3 exclusive restaurants, since you had to start making the line at 6pm, we got at seven, no more space. Bartenders were really slow on making your drinks, and a couple of times they tried to avoid us serve. It looks that is their style to save on drinks. I stayed 3 nights, and only one exclusive restaurant was opened; maybe because it was on business days, not weekend and low season. Overall my stay was wonderful, I had good food and people were kind enough. Room was clean and had some inclusive drinks that were replaced after the second night only, which I think is fair. Food was a good deal and I relaxed myself during my stayed.
Spent two weeks at this hotel sept 2022. The staff are exceptional from the very talented animation team, the bar staff, the hospitality staff and the housekeeping/gardening. The entertainment was professional and fun. Do not miss the pool foam party, the neon party or the white party so much fun. The room had a lovely ocean view. The gardens were immaculate. Food was abundant and delicious. The best restaurant was ocutal the steak house. The detail that went into your stay is extensive from the face painters , to the cocktail swirls, garnish and presentation. We thoroughly enjoyed our stay and would definitely return
Lovely people, wonderful food, enough choice of food for anyone. Could always find something to eat, wether it was a steak or a salad. Plenty of choice of drinks. Staff are friendly and helpful. We sat mainly in the Filadelfia bar and they would always come round to your table and ask if you wanted more drinks and usually remembered what you drank.