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Valid for the Suite Oceanfront room category only. Valid for contracted groups.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating1672 reviews
We stayed here Dec 6-11, this was our 3rd visit and enjoyed it as much as the first time. The food is awesome, always a great selection and they have 4 specialty restaurants to choose from with no reservations. You do need to wear a mask when around food areas. Our room was scenic from Balcony and clean. We called for maintenance because the A/C wasn't working at full potential when we first got there and they came right up fixed it and were gone in 10 minutes. Pool areas are kept clean. Jerry is the best he comes around every 10 min to see of we needed another drink. I did notice drunkenness & being disorderly not accepted here, they will escort you out. We were very impressed with that as that's not why we are here...just want a relaxing vacation and that's what we got. The resort is very beautiful inside and outside. We will be back soon!
Heaven on Earth!
I recently visited the Riu Palace Costa Mujeres for 7 nights with my family, and our stay here was truly a fever dream. From the elegant rooms to the breathtaking views, we were constantly amazed at everything this beautiful resort had to offer. The continuous entertainment and activities (night and day!) truly elevated our stay. All of the staff and workers were extremely welcoming and kind, especially the members of the sports and entertainment team (special shoutout to Omar for being especially helpful and kind, and for ensuring there was never a dull moment in our trip!) The buffet had a wide selection of exquisite foods and decadent desserts, and the restaurants had exceptional service and the perfect ambience. The beach left us speechless, with clean, fine sand and clear water. The property was constantly maintained and sparkling clean, and the free Wifi worked at most locations. I have been to Mexico six times now, but none of my experiences have been as memorable and wonderful as this one. I will definitely be coming back here very soon!
Great for secluded vacation!
This our second time using Riu so far. This location did not disappoint :). My gf and I went in May of 2021 for some time to cool off and just be at the beach. We had a great stay. The check in was smooth, the rooms are clean, decent size, Covid testing was seamless. In and out for you to enjoy the rest of your stay. The customer service was excellent. 5 Stars!! Everyones is always with a smile while a lot of the workers were very busy. Very attentive. The gentlemen named Javier was our guy and we enjoyed seeing him everyday during our stay. I am missing two ppl but unfortunately I forgot since I'm doing this review the following year. Everyone was great, honestly. The food can be improved. While they did have a lot of variety. It did feel like they did try to use the restaurants for them to be authentic, however, it just felt like you find the same food at the buffett. The buffet is the place to go for all the times to eat. Pepe Food that is by the pool/beach was very good. From burgers,(quality junk food) teriyaki chicken, fries etc. In and out. Drinks my fav part. They would not hold back in terms of amount they can give you at once, which was nice. All of the cocktails were enjoyable. Right mix. Depending on your bartender they might be a little light in alcohol but they would readjust. They did not have top shelf but I'd say all liquor was in the middle. Something to keep in mind is if you are drinking a lot obviously, drink what they call "Suero" it's water, salt, sugar, hint of lime I believe that helps you with dehydration from drinking and being in the sun all day:). Highly recommend! You'll thank me later. Overall Highlight. I'd say the customer service was what made our stay very enjoyable. The buffet was very good. Breakfast was my favorite since I'm a breakfast time of guy. A lot of options. The garden walk to the beach was beautiful. If you want top notch customer service and stay at a resort were you feel safe, spacious, yet feel private in your own island I'd recommend it!
Fun and Luxury
We stayed at Riu for a week, and it was amazing. Clean beach front with wait staff bringing you drinks. Tons of pool area, and the Mexican restaurant was delicious. We took an art class with Enrique and the painting came out amazing!
Winter Getaway at Roy Palace
The food was good, the place with the best food was the Mexican restaurant! Services were great and they even had a painting class! The instructor, Enrique, was very insightful and provided detailed instructions. He was always encouraging to everyone and will wrap your painting to take home safely! I highly suggest reserving some time to make a painting by the beach.