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Hotel overview

Get exclusive perks during your getaway at Riu Palace Costa Mujeres - All-Inclusive. Travel now through December 22, 2021 and receive:
• Complimentary shared roundtrip airport transfers.
 
Valid for the Suite Oceanfront room category only. Valid for contracted groups.

The Hotel Riu Palace Costa Mujeres, located on the Bahía de Mujeres beach, has spacious facilities, free WiFi throughout the hotel, and the best 24-hour all-inclusive service so that you can enjoy your holiday to the utmost. The extensive gastronomic offer, the fun entertainment programmes and our exclusive RIU Hotels & Resorts service will make your stay unforgettable.

Please note: The hotel has temporarily suspended the Exchange Privileges.

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 1524 reviews
  • 2.0 star tripadvisor rating
    Not impressed with poor service

    Rather disappointed that I'm writing this review on day 4. The hotel in general has been okay. However we have only managed to get our room serviced twice in this period of time. Called reception to ask when the room would be serviced.told they were very busy servicing other rooms that have checked out. Not what you expect from a rui hotelandsupposedly 5 star.would I recommend this hotel probably not as the service is a bit lacking.we have used trs hotels in Mexico before and my recommendations would be to book with trs and give Rui hotels a miss until the sort out there issues at this hotel. Im now going to try and get a manager to raise my concerns.

    Oct 24, 2021
  • 5.0 star tripadvisor rating
    Birthday

    everything was wonderfull I will stay again the stuff was wonderfull the service restaurants pools all wonderfull I will recomend to everyone the rooms were nice clean i recommend to all the age people

    Oct 22, 2021
  • 5.0 star tripadvisor rating
    Good place to visit for your quality time .

    Beautiful and new resort with high quality management . Gorgeous beach with beautiful Sand. Very very delicious food and high-quality bars . Very very high quality buffet , every time difference and good varieties of quality food , A lot of seafood and especially delicious lobsters . Great landscaping and a lot of greens around .

    Oct 21, 2021
  • 5.0 star tripadvisor rating
    Excellent Hotel, Best Service

    Great place to enjoy your vacations in Cancun. Great beach and swimming pools. Variety of food is awesome. Very very friendly staff. The night entertainment is breathless. I will re-visit and I strongly recommend this place. Disadvantage: far from Cancun hotel district.

    Oct 21, 2021
  • 5.0 star tripadvisor rating
    Food, drink, fun, and sun.

    I had a great time at this resort. The food was great and there were so many choices. The drinks were everywhere with 2 swim up bars and an awesome lounge. The location is perfect. I will be returning here several times next year.

    Oct 20, 2021