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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating1524 reviews
Not impressed with poor service
Rather disappointed that I'm writing this review on day 4. The hotel in general has been okay. However we have only managed to get our room serviced twice in this period of time. Called reception to ask when the room would be serviced.told they were very busy servicing other rooms that have checked out. Not what you expect from a rui hotelandsupposedly 5 star.would I recommend this hotel probably not as the service is a bit lacking.we have used trs hotels in Mexico before and my recommendations would be to book with trs and give Rui hotels a miss until the sort out there issues at this hotel. Im now going to try and get a manager to raise my concerns.
everything was wonderfull I will stay again the stuff was wonderfull the service restaurants pools all wonderfull I will recomend to everyone the rooms were nice clean i recommend to all the age people
Good place to visit for your quality time .
Beautiful and new resort with high quality management . Gorgeous beach with beautiful Sand. Very very delicious food and high-quality bars . Very very high quality buffet , every time difference and good varieties of quality food , A lot of seafood and especially delicious lobsters . Great landscaping and a lot of greens around .
Excellent Hotel, Best Service
Great place to enjoy your vacations in Cancun. Great beach and swimming pools. Variety of food is awesome. Very very friendly staff. The night entertainment is breathless. I will re-visit and I strongly recommend this place. Disadvantage: far from Cancun hotel district.
Food, drink, fun, and sun.
I had a great time at this resort. The food was great and there were so many choices. The drinks were everywhere with 2 swim up bars and an awesome lounge. The location is perfect. I will be returning here several times next year.