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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating1184 reviews
Family Holiday Getaway
We visited this amazing resort December 30, 2020 -January 4, 2021. We are seasoned travelers and have visited several foreign destinations. We have been to Cancun over 15 times in the last 30 years. This was among our best vacations ever anywhere. The facilities, staff, food and amenities were outstanding and a terrific value when you purchase an all-inclusive package. Despite the pandemic, they provided exceptional services and care to ensure all guests were safe. We are especially grateful to Regina, our food server who we adopted during our stay. She and our grandson bonded over “frio leche, por favor”! We will return and will look for other Riu Palace destinations in future travel.
Great Staff and great place
I'm not used to write reviews but this hotel deserve it. Their staff is awesome, they made our vacations perfect. Manuel, Jorge, Mayra, Anani (animation staff) and Eddi guys you're the best. Thank you for such amazing time here.
Jan 2021 - adult family trip
We stayed 6 nights, in 3 ocean front junior suites. Rooms were clean, comfortable and view was amazing. We were over the theatre, yes you can hear the show and anyone that stays after the show quite well. We were usually at the show, and the after party only was noisy one night, so it didn’t really bother us. The food is good for AI...the buffet always had something to satisfy and the specialty restaurants had good and not so good dishes. We really liked the filet with buttered noodles at the Italian restaurant. Some people may not like the buffet style appetizers/desserts at some of the restaurants but I liked the variety and the ability to get food at your own pace. At Pepe’s we liked the steak sandwich and the chicken and that’s about it. I wish they had an outdoor sit down restaurant for dinner. We come from a cold climate and eating outdoors is something we can do rarely at home. Service was excellent everywhere...restaurants, poolside, beach servers, housekeeping, front desk - everyone had a great vibe, even with long hours of mask wearing. The beach is the best! Sandy, rolling waves, not crowded, good drink service. My kind of beach! The pools were clean, activities team was friendly, we would’ve liked a little more resort music and less kids in the swim up bar area. Covid policies were adequately enforced. Guests should remember that we all need to protect the staff by wearing our masks when speaking to staff and ordering food/drinks. We would go back, and would recommend for a nice mid level AI resort experience.
Night Life in Short Supply
I had a really , really nice time on my trip! The staff was excellent, so friendly, and accommodating. My only complaint was that there wasn’t much to do at night. There was a show that usually started at 9:30 but, it was the same every night and there was no club to dance or drink at. It could’ve been Covid related that there wasn’t any night life, but the addition of fire pits for people to sit around outside, drink services, and some music would probably solve that problem. I enjoyed my stay very much.
I would first like to say that the service at this resort has been one of the best I’ve experienced! I loved that there were multiple pools and 2 with swim up bars. Our favorite bartender was definitely Irvin at the Mezcal bar. The beach was super nice with the palm trees and numerous chairs available. There are tons of activities in the day and good entertainment in the night. The only thing that I didn’t care for was the food (would rate it 3/5). The buffet and the steakhouse were, in my opinion, the better options available.