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Hotel overview

Property information

Last Renovation: 2022
Total available rooms and suites: 670


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $31.12 Mexican Pesos (approx. $1.66 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 3025 reviews
  • 1.0 star tripadvisor rating
    Don’t go!!!!!!!

    Terrible customer service. Bugs in a room. Broken glasses at the time of arrival. Automatic doors not working. Service workers at the rooms amazing but people at bar and coffee shop are not friendly at all. Management unapproachable. Very disappointed on my first vacation with RIU. Will be adding pictures of bugs later today.

    May 26, 2023
  • 5.0 star tripadvisor rating
    No Seaweed!! Only Sunshine and Beautiful Beaches

    No Sargassum at all, what a beach and what a resort!! The food the staff, the entertainment everything about this place is five star. The resort is extremely clean and extremely well-maintained. I have nothing bad to say about this resort and the staff that work here.

    May 26, 2023
  • 5.0 star tripadvisor rating
    Hotel experience

    Great resort .Very big too .Has great food and I would recommend the swim out room cause its nice and refreshing .The staff were so amazing and helpful during our stay.The resort is family friendly and there are numerous activities to do there.There is some entertainment every night .Overall our experience was great.

    May 25, 2023
  • 5.0 star tripadvisor rating

    I felt like i won thé all inclusive lottery!!! What a beautiful place.. Beaches, pool and rooms are gorgeous!! Food was consistently delicious, particularly the buffet!! It was an absolute fantastic experience! I truly believe it was the staff that made this experience. I was so sad to leave them. They were absolutely amazing. Shout out to Renne , Tony, Rosa!!! Thank yo for a wonderful experience!

    May 25, 2023
  • 5.0 star tripadvisor rating
    Great family vacation destination - truly all inclusive

    I would describe this really as a family-resort ... even though there were lots of couples and adult groups there. The rooms were spacious enough if you were only two people - and they were two single beds and a cot for the three of us. The bathroom is all open concept, but the toilet had its own separate door. It is a beautiful resort - exactly as the pictures showed. Very clean and well-maintained. The food was excellent, and LOTS of variety at every meal; the a la carte restaurants were lovely and NO-reservation required (which is so nice) and we never waited more than 5-minutes for a table; there were so many pools - and also adult-only pools; the entertainment was good (the ABBA show, not so much) - very talented people; the coffee-bar served delicious assortment of desserts and coffees, and the bar within had all sorts of interesting cocktails. The water park for younger kids/families looked great; the larger water slides were described to me as "intense" from my teenager. I'm not a beach-person, but the beaches were nice, yes a seaweed problem but dealt with as best as possible. The beaches were well-served as well. Even though it shows as close to the airport - it was an hour-long bus ride to get there, and we waited on the bus (for everyone to arrive from customs) for an hour - so, that was a lot. There appears to be a kids-club: we didn't try it. I did book an appointment at the Spa - and it was fine. The store on site has many nice things as well. Otherwise, we loved it - I would go back again for sure!

    May 24, 2023