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Hotel overview

The Hotel Riu Palace Costa Mujeres, located on the Bahía de Mujeres beach, has spacious facilities, free WiFi throughout the hotel, and the best 24-hour all-inclusive service so that you can enjoy your holiday to the utmost. The extensive gastronomic offer, the fun entertainment programmes and our exclusive RIU Hotels & Resorts service will make your stay unforgettable.

Please note: The hotel has temporarily suspended the Exchange Privileges.

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.

The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 1184 reviews
  • 5.0 star tripadvisor rating
    Family Holiday Getaway

    We visited this amazing resort December 30, 2020 -January 4, 2021. We are seasoned travelers and have visited several foreign destinations. We have been to Cancun over 15 times in the last 30 years. This was among our best vacations ever anywhere. The facilities, staff, food and amenities were outstanding and a terrific value when you purchase an all-inclusive package. Despite the pandemic, they provided exceptional services and care to ensure all guests were safe. We are especially grateful to Regina, our food server who we adopted during our stay. She and our grandson bonded over “frio leche, por favor”! We will return and will look for other Riu Palace destinations in future travel.

    Jan 13, 2021
  • 5.0 star tripadvisor rating
    Great Staff and great place

    I'm not used to write reviews but this hotel deserve it. Their staff is awesome, they made our vacations perfect. Manuel, Jorge, Mayra, Anani (animation staff) and Eddi guys you're the best. Thank you for such amazing time here.

    Jan 10, 2021
  • 4.0 star tripadvisor rating
    Jan 2021 - adult family trip

    We stayed 6 nights, in 3 ocean front junior suites. Rooms were clean, comfortable and view was amazing. We were over the theatre, yes you can hear the show and anyone that stays after the show quite well. We were usually at the show, and the after party only was noisy one night, so it didn’t really bother us. The food is good for AI...the buffet always had something to satisfy and the specialty restaurants had good and not so good dishes. We really liked the filet with buttered noodles at the Italian restaurant. Some people may not like the buffet style appetizers/desserts at some of the restaurants but I liked the variety and the ability to get food at your own pace. At Pepe’s we liked the steak sandwich and the chicken and that’s about it. I wish they had an outdoor sit down restaurant for dinner. We come from a cold climate and eating outdoors is something we can do rarely at home. Service was excellent everywhere...restaurants, poolside, beach servers, housekeeping, front desk - everyone had a great vibe, even with long hours of mask wearing. The beach is the best! Sandy, rolling waves, not crowded, good drink service. My kind of beach! The pools were clean, activities team was friendly, we would’ve liked a little more resort music and less kids in the swim up bar area. Covid policies were adequately enforced. Guests should remember that we all need to protect the staff by wearing our masks when speaking to staff and ordering food/drinks. We would go back, and would recommend for a nice mid level AI resort experience.

    Jan 09, 2021
  • 5.0 star tripadvisor rating
    Night Life in Short Supply

    I had a really , really nice time on my trip! The staff was excellent, so friendly, and accommodating. My only complaint was that there wasn’t much to do at night. There was a show that usually started at 9:30 but, it was the same every night and there was no club to dance or drink at. It could’ve been Covid related that there wasn’t any night life, but the addition of fire pits for people to sit around outside, drink services, and some music would probably solve that problem. I enjoyed my stay very much.

    Jan 09, 2021
  • 4.0 star tripadvisor rating
    Wonderful service!

    I would first like to say that the service at this resort has been one of the best I’ve experienced! I loved that there were multiple pools and 2 with swim up bars. Our favorite bartender was definitely Irvin at the Mezcal bar. The beach was super nice with the palm trees and numerous chairs available. There are tons of activities in the day and good entertainment in the night. The only thing that I didn’t care for was the food (would rate it 3/5). The buffet and the steakhouse were, in my opinion, the better options available.

    Jan 07, 2021