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Hotel overview


Property information

Last Renovation: 2018
Total available rooms and suites: 670

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $32.57 Mexican Pesos (approx. $2.5 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 3751 reviews
  • 5.0 star tripadvisor rating
    BEST RIU I HAVE BEEN TO !!!!!!

    Very satisfied with this riu , have been in many riu before in punta cana and mexico , place is very clean , stuff is very frendly, love it . Beach privacy , no sellers bugging you, food is good, top drinks , patron, jack daniels , 5 pools , you can go to waterpark , and riu dunamar right next to it. 5 out of 5 , you ask a stuff for anything and its done! . be back again .

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Great time!

    Costa Mujeres was a great time. Kids had fun and the staff was amazing! Edgar by the pool was great and super attentive our whole time there. Freddy in Ruiart was also awesome in helping my daughter make her art come alive. I’d definitely come back again!

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Excellent experience

    The weather was good beach was excellent have a good time. Restaurants easy in and out. No reservations needed. Very good service at the pool drink solo is good gray white party of friday. Just one thing's Room everything's the one location.....

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    Another fantastic stay

    Our 3rd visit to this resort and it does not disappoint. The resort is spotlessly clean food and drink of a good standard entertainment was good. The staff are so friendly and helpful shout out to Lili our breakfast lady. Alfredo in the square bar who remembers everyone's drinks. Linguine in the show bar who is like a magician serving 10 people all at the same time and Little Jorge who floats between bars and always has a smile on his face. From Pepsi light and tekate

    Jun 11, 2024
  • 1.0 star tripadvisor rating
    Terrible Customer Service

    Very disappointed in Riu's customer service andcall center. As a Riu Class Member I scheduled transportation from the airport to the Riu Palace Costa Mujeres for my family this coming week. My son's flight to Cancun was canceled but I was able to get him on another flight arriving 3 hours later. When I called to notify the transportation company, Destination Services, they said they couldn't accomodate the change unless Riu ok'd the change. When I contacted Riu's call center the agent was very rude and told they would not honor any changes within 3 days. Given that flights are often delayed these days their policy is terrible and is going to cost me a quite a bit extra to arrange alternative transportation. Very disappointing that Riu couldnt take the time to call the service to make the change.

    Jun 09, 2024