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Hotel overview

The Riu Palace Bavaro - All Inclusive is located on Arena Gorda beach, one of the most paradisiacal in Punta Cana. This 24-hour all-inclusive hotel,  offers a wide variety of exceptional quality services that make it one of the leading all-inclusive hotels in Punta Cana and among the best hotels in the Dominican Republic. It's the perfect hotel for a family holiday, romantic getaway, or trip with friends.

Location

Punta Cana - Beach
Punta Cana, Dominican Republic (PUJ) : 30 miles

Property information

Year Built: 2011
Floors: 4
Total rooms: 994

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory Riu Palace Bavaro closes for renovation on May 01st, 2024, reopening on September 01st 2024.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policies:  Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.

The connecting Junior Suites has a minimum occupancy of 4 in each room booked.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 10166 reviews
  • 5.0 star tripadvisor rating
    Memorable and Great Family trip!

    We went here to celebrate my Mother's 70th Birthday. It was 30-something of us. All of our guests had a great time, especially my Mother. Some guests are contemplating returning, including my Mother. Special thank you to Natalia from Events Management and the Food and Beverages Manager (don't remember his name), they did a great job with the planning and executing of my Mother's Birthday events. Staff, Service, everything was great. For the people with the bad/negative reviews, this is not a resort that you pay exorbitant amounts to stay at, you get what you pay for. We have stayed at super expensive as well as affordable resorts, the standards are different. If you want extremely high standards, then pay the exorbitant amounts and go elsewhere. Thank you Riu Palace Bávaro for a memorable and wonderful time!

    Jun 22, 2024
  • 5.0 star tripadvisor rating
    Enjoy Paradise!

    Very nice resort. The staff is exceptionally nice and helpful. The room was very nice - I got the Jacuzzi Suite. Its a bit dark in there and many of the outlets didn't work well. Otherwise we absolutely loved our stay. The food at the buffet was so good! much better than any of the restaurants to be honest. I really enjoyed the VIP benefits and highly recommend the upgrade.

    May 30, 2024
  • 1.0 star tripadvisor rating
    Terrible Hotel and Experience

    Booked a junior suite for 5 (2 adults, 3 small children). Instead of the suite just got two rooms next to each other. Didn’t get the suite AND BOTH ROOMS HAD ROACHES! We found roaches on our babies toothbrushes. Hotel only reimbursed us $120!!

    May 26, 2024
  • 4.0 star tripadvisor rating
    Beautiful Pools and Beach (but noisy rooms)

    I arrived at the Riu Palace Bavaro on April 9, 2024 in mid-afternoon. Staff was welcoming and my room was ready (room 0118). The room had a nice view of a garden and landscaped park and rest area with sand and cabanas. Unfortunately, it was near the main entrance hallway to this section of resort. I had asked for a quiet room at the front desk and mentioned that was a repeat customer but they failed to consider this. The Riu Bavaro now attracts more budget customers that seem to be noisier late at night. After day 4, I changed to a more quiet room (room 2022) which was supposed to be a nice upgrade. It had a higher view of the resort with mostly palm trees. I was on the 2nd floor but seemed to be on the 3rd floor because it was so high up. Unfortunately, early in the morning, noise was coming from below as staff rearranged many tables at the buffet restaurant situated on the ground floor. Both rooms were the same, fairly large but needed some refreshing. They were the same type of room as last year but there were more maintenance issues. The decor was attractive and there was a large water jet bath between the bedroom and the bathroom. The first room had a king size bed but in reality it was two double beds under a same bed spread. The second room had a real king size bed. Both rooms had a rest area and flat screen TVs that weren’t functioning properly as the image wasn’t stable (poor reception). Room service was perfect with rooms made up quickly after leaving in the morning and nice touches with a bed cover designs and flowers every day. The bar was always full with soft drinks, beer and other refreshments. Restaurants were good to fair. The main buffet restaurant was great at breakfast time. Tony was always there to offer great service in the morning. A la carte restaurants were not as good at night. The beach facing this resort was prefect as it full of palm tree and shade and it made the scenery incredible. There were many chairs available on the beach no matter what the time of the day. The pools chairs were more difficult to get though but arriving after breakfast and choosing one was no problem. Water was beautiful with turquoise color. There was some seaweed on some days but the amount was very small and varied from day to day. This Riu resort also had beautiful pools, a nice bar near one of the pools where service was friendly and fun activities where held at the end of the day. Some music was louder in mid-afternoon during the weekend as this hotel has changed to attract more party customers. I like the end of day activities near the pool but mid-day should be for relaxing more quietly. The hotel architecture was beautiful with a Spanish touch and the grounds were perfect. There was some construction nearby as the hotel is expanding, but that noise could not be heard from the hotel or the rooms. The hotel was closing for several months on May 1st. The entire vacation experience was really nice except for the quality of sleep on some noisy nights. Before, the hotel had an international mix of clients that where friendly. This is still the case but now Riu is attracting more budget customers. The trip went by quickly but many great pictures were taken. It was much fun. Last year I had reviewed the hotel and given it 5 out of 5. The review was in fact the hotel’s favorite review. This year, I am giving it 4 out of 5 because it was less relaxing. As last year, the staff was great.

    May 10, 2024
  • 1.0 star tripadvisor rating
    Unsanitary, Terrible Service, Bartenders Drug Guests at Riu Party, and Riu Takes NO Accountability

    My stay at Riu was, by far, the worst resort experience I have ever had. Despite having a reputation as one of the better resort chains, their lack of hygiene and quality service were the least concerning part of my trip. The bartenders at Riu party were intentionally drugging guests, and when I contacted Riu at the corporate level, their response was that they were not responsible for it and I should contact Expedia since I booked through them. They are taking no accountability for less than satisfactory and dangerous experience at their resort. First, let’s talk about the issues of hygiene and cleanliness at the resort. Upon arrival, there was fecal matter splattered across the bathroom door and the bed sheets smelled like mildew, which is a complaint that other guests shared with us as well. The pools were filled with dead bugs, which I fully understand happens in a tropical climate, but the filter system was ineffective at keeping up with the massive amount of dead bugs floating on the surface. Next, the service was the worst I have ever experienced at a resort. One of the days we were sitting by the pool, the man who was in charge of taking drink orders on our side of the pool blatantly ignored me and refused to take my drink order. I was sitting in a chair next to my friend the entire time, and the man would approach, pass my chair, ask my friend what he wanted, and then quickly walk away. The first time it happened, we assumed it was a mistake on his part, but the second and third time, we realized it was intentional. I didn’t get a single drink from him during the 5 hours we were by the pool. Then, there was the bartenders spiking guests drinks at the Riu Party. When my friend (male) and I arrived at the Riu Party on Wednesday night, my friend ordered the first round of drinks. Like always, we watched them make the drinks, and they were similar to the other drinks we had back at the resort – watered down and with very little alcohol. The second round, I ordered the same drinks at the bar on the opposite side. I watched the bartender make the drinks and noticed he was pouring from a bottle simply labeled “Blanco,” instead of the Jose Cuervo they had been pouring throughout the rest of my time there. I asked the bartender, but he couldn’t hear me, so I assumed it was blanco tequila. I took a sip and noticed a distinct difference in taste, but I wrote it off as being a different type of tequila. Halfway through my drink, I told my friend I was feeling very drunk, which was odd for me after only one and a half drinks. My friend, who is double my size in weight and a heavy drinker, said the same thing. I stopped drinking and noticed a girl who was falling over, and her boyfriend was trying to hold her up. Having been roofied once before, I recognized something was wrong with the drinks, and we left immediately. After that, I experienced some memory loss from that night and was sick from Thursday morning through Sunday morning, so the flight home was miserable for me. Luckily, my friend didn’t metabolize the drink the same way I did, and he showed no signs other than some brain fuzziness. The day after the party, some of the guests also reported something wrong with the drinks at the party and feeling sick. Lastly, I want to mention the food and dining situations. Though I never expect amazing food at resorts, the food was rarely edible. I had tuna overcooked to the point it looked like a chicken breast with scales on the bottom and “ricotta ravioli” that had beef inside instead of ricotta (I don’t eat meat). The coffee at breakfast was like tar, and the cafe on the resort didn’t open until 10:30 am. The 24/7 snack bar was rarely stocked, and when it was, the food was cold. The 24/7 room service was only breakfast items, so there was nothing to eat on the resort after the restaurants closed. Even more odd, none of the restaurants other than Taino had bathrooms, so the only option was to walk to the lobby if you had to use the bathroom during dinner. Having stayed at many all-inclusive resorts in the past, this experience was, by far, the worst. Many of the guests whom I got to know on the resort informed me of the impeccable reputation Riu has in other countries including Jamaica and Mexico and how their experience at Bavaro did not meet their expectations, so I felt compelled to share my experience at the corporate level before posting a public review. However, after receiving a response where they took ZERO accountability for what goes on at their resorts, I knew I needed to share my experience with others so they don’t end up drugged and sick from a careless company that does not care about the experience they provide their guests.

    Apr 27, 2024