TripAdvisor traveler ratingbased on 4537 reviews
LocationPunta Cana - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
The connecting Junior Suites has a minimum occupancy of 4 in each room booked.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4537 reviews
Unclean, bad service
First and last time ever staying at a Riu. Supposedly paid extra money for the VIP room. If this is VIP, I would hate to see "regular". The room is outdated with mold on the ceiling. The second lock was missing from the door. So no way to secure door outside of the auto lock. TV doesn't work, something wrong with cable according to the technician who took about 45 minutes to get to the room to advise me to ask for a room change. Went to the front desk and asked for a different room and was told that I had to wait for a manager to come in tomorrow. Minibar completely empty upon arrival... advertised as being filled every other day. Food is season-less, tasteless, and very subpar. The service is awful. Apparently, the resort has been opened to the locals who were very rude and obnoxious. Servers always took care of the locals and continuously walked past the non-locals. The first night here was an absolute disaster. The second day I go to the receptionist and ask for a room change after trying to eat the flavorless breakfast. Was told to come back in an hour. However, we had an excursion planned. Asked for the room when we returned. Assigned a new room without hesitation. Well here I am in this new room tonight and the air conditioner does not work neither does the fan. Called the front desk 3 times over a span of the past hour and a half as we continue to await maintenance to come to check out the air conditioner. We will definitely be checking out in the morning. I have had absolutely enough of this place. Update: So maintenance finally arrived.... NOTHING changed. We laid in bed and sweated until sunrise. Checked out first thing this morning. We tried eating at the steak house both nights we were there, however, they were never open despite having put up the menu both days. The steakhouse was also supposed to be a part of the extra VIP perks that I paid for. I highly recommend finding somewhere else to stay. This place is not half that it is hyped up to be. The only positive thing was the guy who took such great care of us at lunch that one time then tried to sell us some " weed". Go figure..... Uuuuugggghhhh Seriously though, the beach is really nice. Rodriguez, the bellhop/doorman was the best.
Bad experience for my first time experience
First time going to Punta Cana but not my first time in RIU. Stayed there for 4 days. Quality of food in this resort was horrible comparing to the ones I have stayed in different countries. I brought another couple with me and my husband with good feedback but eating the food at this resort was very upsetting. There were no activities due to COVID which was understandable. Some things were restricted, again no problem understood. But the biggest, upsetting part of this trip was the food quality and alcohol selections they had was horrible. First we thought it was just us that thought the food quality was bad but we started having conversations with other guest and found out they were all on the same page. Than one guest told us the reason they dropped their quality and limited their alcohol was due to local DR members coming to the resorts for vacation. They paid a cheap and affordable price per night and brought 4 to 5 family members along with them for that price. So to keep all in the budget, they reduced their alcohol collections and quality of the food and variety of the food. Very upset when I heard that. It is not far to the people who traveled out of country and paid their regular price package. We had to pay for our upgrade which we are happy we did so we were distant but not fair how we have to suffer the food taste. Every day we had no desire to eat because the food was so bad. Having local people is fine but treating and providing low quality food for all is not fair. Even their Snack Sport Bar had very limited food. It's like they kept all cheap quality of food everywhere. Alcohol selection was so limited to their local brand or cheap brands. Either you keep the quality up or divide the crowd. Why should we suffer? Never expected this from RIU resort to provide this kind of quality of food. First time guest in Punta Cana and probably my last.
3.50 almost 4
I went with my family from Wednesday to Friday with the special discount they had been promoving. It was my first time in an RIU, and It was good, even without some of the amenities they used to have before the COVID. My complaint is with entertaining at night, they don't have a lot of activities.
Spectacular Grounds and scenery.
I am a RIU loyalty member which shows you how much I love this hotel chain. There are many good features within this resort which I will write about after I mention some cons. One of the biggest problems with this resort is ALMOST no staff speaks English. If you speak Spanish you’re one step ahead. I finally had to download a translation App. just to get by. Speaking of staff, the food servers for the most part are not that friendly. However I have to give a shout out to Elizabeth from the buffet, she was terrific and helped pull off my husband’s birthday cake and accompanying clapping and singing. I would say the majority of the service is slow and lacking. Most of the bartenders and the Lobby front desk workers are nice and accommodating. In fact, we were given an upgrade for free to VIP because I booked RIU Punta Cana Palace and was told 3 days before this trip that the sister hotel, Riu Palace, Punta Cana had been closed since the COVID outbreak. I did not choose the Bavarro but the upgrade gives you the use of 2 extra pools (Adults Only), Cabanas at no charge, and a Superior Jacuzzi room. I don’t know how much a day it is to get this up-grade but I would look into it, it was great. The Weekends are disproportionally busier than the weekdays because people (mostly locals) stay for just a few days.. It didn’t matter to us because our VIP pools remained the same.Our room was 4404 and the location relative to all sights and activities was perfect.. It was on the first floor.
The worst hotel ever
Hi , I’m very disappointed with this hotel , ok to start let me tell you that this is the first time that I come to Dominican Republic and I thought that the hotel was going to impress me as a Five Star Hotel, and the first thing was my girl loosing her sunglasses in the lobby , it wasn’t until I said that I wanted to review the cameras because I was sure it was someone from the staff that was working there, then the sunglasses appeared from nowhere. Second, I made 3 complaints in row because I was taking shower with “warm water “ never hot. Third, the room service the worst I’ve ever seen , i put 3 dollars as a tip for the housekeeping girl and they never did a good room service , they never cleaned the refrigerator until I put a note to do it( it was dirty once we arrived ). Let me tell you that we traveled with our little baby 9 months old, and we hoped having a good time since we live in USA and everything is so fast in America that the only thing we wanted it was to relax. On the other hand the service with the staff in the pool the best. I think this hotel should be closed ASAP since everything is old( 10 years without being renovated ) btw RIU costumer service by phone the worst too.