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LocationPunta Cana - Beach
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.EFFECTIVE FROM 03/30/21
The connecting Junior Suites has a minimum occupancy of 4 in each room booked.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5231 reviews
I am not very impressed as have been to much better and I don’t ask for much but if you offer room service then honor it
I am here currently. Arrived sept 30th abd was given wrong villa -not what we paid for or what was described.Not Oceanside in adults only . We were too tired as had taken private shuttle that dropped us at wrong riu and do had to take another taxi.This was not hotel fault and due to being tired- did not realize wrong villa immediately. Day 2- went to reception and asked re room and it was painful and was told the room I wanted which was vacant would cost more - after an hour I decided not to bother Ordered room service coffee by putting the paper request on door as per their directions by 4am on door at 11.30 pm for Delivery at 7am. NO COFFEE EVEN AFTER WE requested by CALLING THEM. Went for a Ice abd machines broken - called and asked for ice to have drinks from dispenser and hour later still no ice so went to lobby bar - they delivered ice 2 hours later TV- not working Vip swimup bar - was the only upside and Frank bartender was great Room service is a joke as tried again with no luck. This morning hot pot of coffee but no cream Resort is very nice and clean I took gifts to give so left a lot for our cleaning lady and tipped her cash and she keeps our room immaculate As for special occasions and an acknowledgement - we have met a couple on honeymoon and they did not get anything - no champagne or special decor done - in fact they have broken toilet and after 48 hours have yet to be fixed and battle to use it every time. No switch to different room Not impressed with service at the RIU and certainly will never consider coming back. Try Colonial Majestic in Punta Cana as they treat you like Gold. We were not able to get that resort as would have chosen that. We have tried the buffet and Japanese And it’s okay.food in buffet is also okay as you will find something No easy way to know what’s happening at the resort You can not eat at other resorts apparently Hibachi restaurant at other Riu - have to pay
Well - yes we are here during the Fiona Fiasco. It would never have been bad. Except the lies. First moved from our expensive ocean front villa for 1 night. 2 days later and nobody gives a straight answer. We have 3 rooms to celebrate my 50th birthday. Always loved this resort. Now…. We have asked so many times for change to tip and been told no…. Well how do we tip? Nobody said we would move back into our room. Asked about some sort of compensation …. Hah. Laugh. When you ask for clean towels after 3 day they say we are on it. Can you also empty our over flowing trash. Sure hours and 6 asks later we just said. Look at least be honest. Stop stalling …. Tell us what is going on so we know. We think we are just being forgotten. We know it’s tough. We helped clean pools and help how we could. I wanted that as my 50th present. Just help Still no offer of room compensation for not being back. All the things that we patiently helped with…. Just lies. We are so sad. We love staying here. But this has been horrendous in terms of communication…. Be honest to your guests…. Offer some sort of compensation or credit for next stay. What a disaster. We love this RIU….. until this visit. Most likely find somewhere new to stay in December. Service has just been awful !!!
Average AI hotel chain
First off this is a RUI so don’t expect a luxury experience, it’s a massive report change that has been fine tuning the AI experience for years. The Bavaro is no exception it’s large, loud and impersonal. The food is ok for a week but my tips would include to bring ear plugs to the bar and dinner as it’s SO loud everywhere. The rooms and ok but bring your own pillows and maybe linen unless you like polyester sheets and paper thin pillows with no support.
Nice resort, great food and employees
I had the pleasure of staying at the Riu Palace Bavaro hotel from September 11th to September 18th. It was a last minute vacation that I had booked 4 days before I left. My first room had an issue with mosquitoes coming from underneath one of the balcony windows that was not sealed properly. But I was very pleased that Cristian at the reception upgraded me to a nice ocean and pool view room at no additional cost. Thank you Cristian! :) The weather was sunny, hot and humid all week and I was able to enjoy the pool. The beach had some seaweed that eventually cleared up on the Friday. So I was able to swim in it for a bit however the waves were very strong so I was not able to really enjoy it for more than a few minutes. The food was good at the buffet. I only had food at the buffet this time and had the opportunity to eat mahi-mahi (my favorite fish) and delicious shrimps. For drinks, you have unlimited drinks in your room since you have liquor dispensers and also soft drinks, water and beer in your mini fridge. But hotel staff at the pool, hotel lobby bar and other bars make sure that your glass is full at all times. I had to politely decline alcoholic drinks and ask for water instead in the mornings lol Overall it was a nice vacation. Bad weather due to tropical storm/potential hurricane Fiona started moving in on the Sunday morning of the 18th when I was due to leave. Heavy rain with strong winds started happening that morning before I left but I was able to get to my flight and land safely home. Praying for the people in the Dominican Republic and everyone who has and will be affected by this storm.
Find somewhere Else
This pace is for you if you like Dirty beaches, rude staff, complaining to hotel manager and getting no where, the pool boys block all the chairs, and give them to you if you give them money, getting harrassed on the beach by vendors selling everything, food is terrible and 3 of 4 of us got sick, Only serve sub-par bear El presidente and OP Lite (Gross), mixed drinks are below bottom shelf, most of the work out equipment is broken, lobby is nice, but beyond that the place is dirty, no one speaks english until you start showing one dollar bills.