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Hotel overview
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policies: Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.
The connecting Junior Suites has a minimum occupancy of 4 in each room booked.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
5569 reviews
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Nov 26, 2023RIU Palace Bávaro Punta Cana - Nov 2023
My wife and I usually try to escape Ohio winters about this time of year. We picked the RIU Palace Bávaro because the pictures of the beach were amazing and a family friend had gone three weeks prior to our departure and told us he recommended it. We arrived and I immediately loved the place. The most gorgeous part was the beach. Absolutely beautiful!!!!!! The room although it had all we needed it needs some things replaced/updated but this did not affect how great of a time we had. The grounds on this property are absolutely impeccable and very nicely maintained. The pools were beautiful. There is a beautiful boardwalk that connects this RIU with the other adjacent RIU's. Very nice romantic walk through this boardwalk and the beach. The food was great and the service was amazing. This resort has a water park which I enjoyed and a cute street full of little stores. We were spoiled by Jesus and Elizabeth in the Monte Cristo Restaurant. They went out of their way and treated us like family. We were there for our 32nd Wedding Anniversary and Jesus did a special cake and brought the team to sing to us and was very special. Yocelyn took care of us really well in the cleanliness of our room. We truly enjoyed our time here and our purpose was to rest and we accomplished it but we needed another week here to be completely rested. I would highly recommend this resort to anyone. You will not regret your decision and will have a great time. Definitely recommend using Apple Vacations to book your stay!!!!
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Nov 26, 2023Good bad and ugly
If you think this is a 5 star then you haven’t been to the 2 other Rui palace in the Dominica republic or any of the other 5 star resorts. If you are accustomed to a motel 8 then maybe you would think this is a 5 star property. We were lied to by Edward at the front desk of the Rui palace punta Cana, about my travel agent last minute changing my reservation. He also lied when he told me he was “upgrading “ me to this resort and it was much better. I called Apple vacations, who was zero help getting the problem resolved, and was told they did not switch my reservation. Later I was told the resort overbooked. The 3rd lie was that they would pay for the for the taxi to take us over. That almost caused a fight with the taxi driver because I refused to pay. Horrible customer service at both resorts that day. The pictures I include on this review show the dirty bathtub, broken shower, gross sperm stained blanket, dated room, and what I would say is a 2 maybe 3 star room. They do not show the smoky smell in one room and the mildew smell in the other. The vacation was negatively affected by the whole event and then they acted like they were doing me a favor switching us to the resort I booked the next day. 👎🏼👎🏼👎🏼👎🏼👎🏼
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Nov 26, 2023
Strongly discourage to stay here
Look elsewhere. I don't know who decides the amount of stars hotel have here. I would give it a 5-star rating if it were 5 out of 10. Cleanliness is poor and maintenance seems to be lacking. Place seems to be run down. Somehow, they are able to make drinks taste badly. Most food is not tasty or great quality. Gym machines look like they are about to fall apart. Our room's jetted tub is dirty, bed sheets had some curly, black hairs when we looked the first night and some small stains. Service is subpar (I don't think this is normal for Dominicans which I always associated them providing good service). A waiter on the restaurant told us they didn't serve coke zero, yet we had coke zero the night prior at the same restaurant. A front desk lady said she didn't have singles to change $10. I waited less than 5 minutes and another guy with the same request got singles, magically. I went back to her and asked her how did he get singles. Oh, she didn't notice and suddenly the singles appeared from the same cash register she looked in before. There are other complaints regarding electric/fire hazards but this review would be way longer if I write these. Not coming back. I have the names of the lazy employees, and I have videos not posted here showing the hazards, in case the hotel wants more detailed info.
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Nov 25, 2023RIU NOT A 5 STAR
If you are looking for paradise at $5000. for the week..come ! But don't expect your double double COFFEE LOVERS as they don't have cream ! They have everything including powdered coffee mate ( that's what they give you if you ask for cream ) Oh and all you CHARDONNAY FANS .. not happening ** they offer one white wine (plunk ) one red ( passable) .. butvits paradise so forget about your morning coffee or evening wine cause they have tons of rum !?? Good luck in PARADISE!! OH and room service 🤣🤣🤣🤣called at 3pm . Never got by 6:30 pm where I went to the front desk to ask again..yes we will send right away ?? It's 3 5 hours later???!
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Nov 24, 2023Not good
Check in desk is utter chaos at all times. No concierge to help with anything. Room was fine nothing special but did the job. However safe never worked and we called 3 days in a row to have someone come fix it and no one showed. Activities at pool were good the staff was good there and at the pool bar. However never enough towels they always ran out. I don’t know what to say about the food.. It was horrible. Sometimes we would find some things at the buffet but still not good. The coffee bar in the lobby was good but no late night food options. We ended up eating at outside restaurants 3 nights because we couldn’t take any more food at the resort. Casino was not even a casino. We ended up cabbing it to hard rock and that was great.