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Hotel overview
Location
Aruba - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7872 reviews
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Jan 11, 2021Xmas holiday
Only two lifts in our part of the hotel, which is crazy as only four people can use them, and there are ten floors. To go out to the pool or beach you still have to go down a flight of stairs, pushchairs had to be bumped down. The Tui rep is a joke, we booked a trip with her, she told us we had to get a cab to the marina to get the boat, when we checked the morning of the trip we only had to walk along to the pier, when we told her she just shrugged, no apology, then we asked her where we could find a pharmacy she didn’t know, and phoned a friend, other than that the hotel staff are great all so helpful and cheerful. The music around the pool is ridiculously loud, we spent our days next door in the sister hotel, more peaceful, and lunch is better. Just close by there is a few restaurants if you want a change, but there is not enough for the amount of people, there was queues everywhere, not good. The room was spacious and spotless.
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Jan 10, 2021First class hotel
My partner and I stayed at this hotel for 14 days all inclusive in December 2020, the room was spacious with a sea view also overlooking the pool with a beautiful Sandy beach leading down to the warm sea. For those that want absolute quiet you can hear the music below at night, but only up to 11.pm. But I’m on holiday so was it an issue! Not really. A little wear in the room furniture but overall very nice. The staff are all so friendly and go out of their way to make your holiday perfect. The food, drink, cocktails are pretty much on tap and the quality is excellent, I really cannot find a fault here. The pool area was very nice and the swim up bar was open unlike we were lead to believe. COVID safety was in place for pool bar masks etc ( not swim up) and through out the rest of the hotel. I think the gym needs upgrading as it wasn’t big and the odd machine was out of order. Now we didn’t book adult only and we are glad we didn’t as this hotel was far better in our opinion than the TUI adult only next door. My only small criticism is I wish people would control their children a bit better in the pool and out as they are not the only ones on holiday here and I saw far too many people not wearing masks as all signs instructed and had to be promptly and approached by the professional staff, people should know better!! I’ve read a few bad reviews about this hotel and some at the same time we were here and I can’t help but feeling they mush be reviewing a different place. I absolutely recommend this hotel and would definitely love to afford to come back
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Jan 10, 2021
Christmas in Aruba
We were a little hesitant on keeping our planned family vacation after reading recent reviews. It was amazing and food was delicious with plenty of options. Staff were friendly and everything was beautiful. I can’t wait to go back someday!
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Jan 04, 2021
Underwhelming hotel, rooms, food and drinks
Stayed at Riu Palace. I understand during Covid times things are different, however it often seemed to be used as an excuse. The buffet food for breakfast was ok. Went to Nautilus steakhouse for dinner and it was very disappointing. Also went to the Italian restaurant which was better, but not great. Bought the all inclusive package and by day 2, we couldn't drink the resort alcohol any longer-- poor quality. We ended up drinking and eating off the resort more often and I ultimately wish we did not choose this hotel or the all inclusive. The hotel staff were all very pleasant and kind. However, overall would not recommend again.
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Jan 01, 2021Disappointed
Having stayed here twice before Covid, I was disappointed with its current status. The food was marginally bad and the service and up keep was disappointing. Room had mold on curtains and humidity issues, when we asked for different room the front desk said they were full. My wife quickly looked up a new reservation on the Riu app and it stated multiple rooms free. Seriously they just lied to be lazy. With multiple great hotels in Aruba, I’ll be staying somewhere else from now on.