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Hotel overview
Located at the edge of the beach, Hotel Riu Ocho Rios is the perfect place to enjoy an unforgettable holiday in Jamaica with the best 24-hour all-inclusive service. This resort in Ocho Rios offers services such as free WiFi throughout the hotel, fun entertainment programmes for all ages, a water park, a wide range of cuisine and RIU’s exclusive service.
If you are hoping for maximum fun on your holiday, the “Splash Water World” water park at Hotel Riu Ocho Rios is bound to delight you. What’s more, the entertainment programmes with daytime activities and nighttime shows, and the wide range of sports available, will make your getaway an unforgettable experience. The little ones in the family will also have lots of ways to have fun, such as the Riu Land kids’ club with special children’s activities, the children’s pool with slides and the playground.
Location
Ocho Rios - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
11970 reviews
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Aug 29, 2023DEFINETLY WORTH THE HYPE..LOVED IT!
LOVED EVERYTHING ABOUT THIS RESORT, THE FOOD WAS TOP NOTCH, THE SPECIALTY RESTARANTS WAS SUBPERB, LOVED THE NIGHTLY ENTERTAINMENT SHOWS PERFECT FOR THE FAMILY, AND THE ALL WHITE EVENT HAPPENS EVERY TUESDSAY NIGHT, MAKE SURE YOU PACK AN ALL WHITE OUTFIT, I LOVED EVERYTHING ABOUT THIS RESORT, MY ROOM WAS THE GARDEN SUITE ROOM, VERY CLEAN, AND BEAUTIFUL, THE PROPERTY IS JUST AS PICTURED, I WILL DEFENITLY RETURN AGAIN 10/ OUT OF 10!
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Aug 28, 2023
Excellent Hospitality
I had a fantastic experience at the Riu Ocho Rios Hotel. The entire staff, from the front desk supervisor, Shanika, to the room attendant, Elaine, and the person who stocked our refrigerator with beverages, showed exceptional professionalism and friendliness. Although I regret not recalling the name of the gentleman who serviced our room (1233), I'm hopeful that the management can identify him and acknowledge his outstanding service and professionalism. Additionally, I want to commend Ojeani, a front desk trainee, who was incredibly helpful and courteous. I believe he would be a valuable addition to the Riu Hotel staff. Overall, my stay at the Riu Hotel Ocho Rios was truly delightful. The only aspect that could use improvement is the food. While the hotel offered a variety of ethnic and authentic dishes, the flavors lacked the desired seasoning and spice. It felt as though the ingredients were diluted, which affected the authenticity of the Jamaican cuisine. Despite this, I look forward to staying at the Riu again due to its wonderful staff and excellent service. The key area for enhancement is definitely the seasoning of the cuisine, not the food choices themselves.
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Aug 28, 2023
Lovely hotel in Ocho Rios
Lovely hotel with lots of amenities and activities for visitors. Good selection of food and themed restaurants offering a variety of international and local dishes. My only complaint is that our check in took an hour, as we had paid by debit card via an app, so did not have physical card with the bank details on. The RIU staff struggled to verify our payment because of this, but eventually did, with no apology. The evening entertainment is good and there is entertainment until 2am for those wishing to stay up later. Overall great.
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Aug 24, 2023
Time of your life
Fantastic time at Riu Ocho. I love this hotel its 5☆ for me all the way. Friendly staff excellent vustomer services. Delicious food and great place to meet new friends. I recommend 100 percent. I will be back
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Aug 24, 2023EXTREMELY DISAPPOINTING WELCOME
My mum recently arrived at this hotel, and I am compelled to share her experience, which unfortunately was far from satisfactory. Her arrival was met with complete neglect, as shes found herself sitting in the lobby for over 12 hours without any acknowledgment from the staff. This was especially distressing given her current state of health, which deteriorated further due to the extended wait. To add to my frustration, a booking error occurred where my reservation was entered for the year 2024 instead of the intended 2023. This mistake led to unnecessary confusion and had added to the overall discomfort of the holiday so far. It's disheartening that such a basic aspect of hospitality could be mishandled in such a way. While I understand that mistakes can happen, the lack of attention, consideration, and prompt resolution in this situation is inexcusable. A hotel's primary responsibility is to ensure the well-being and comfort of its guests, and this experience fell dramatically short of that standard. I hope that my feedback serves as a reminder for the hotel to reevaluate its guest service procedures and ensure that no other guest has to endure such an ordeal. I urge the management to take immediate action to rectify these issues and prevent them from happening in the future. Until then, I cannot recommend this hotel to anyone seeking a pleasant and stress-free stay.