TripAdvisor traveler ratingbased on 10463 reviews
Located at the edge of the beach, Hotel Riu Ocho Rios is the perfect place to enjoy an unforgettable holiday in Jamaica with the best 24-hour all-inclusive service. This resort in Ocho Rios offers services such as free WiFi throughout the hotel, fun entertainment programmes for all ages, a water park, a wide range of cuisine and RIU’s exclusive service.
If you are hoping for maximum fun on your holiday, the “Splash Water World” water park at Hotel Riu Ocho Rios is bound to delight you. What’s more, the entertainment programmes with daytime activities and nighttime shows, and the wide range of sports available, will make your getaway an unforgettable experience. The little ones in the family will also have lots of ways to have fun, such as the Riu Land kids’ club with special children’s activities, the children’s pool with slides and the playground.
LocationOcho Rios - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum Age Condition - At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Ratings & reviews
TripAdvisor traveler rating10463 reviews
Family visit review of RIU OCHO RIOS
Check in is long (took 1hr n we arrived at 3) The slides close at 5 - even with their new change of time with the late check-in Food is poor Customer service is poor Cleanliness is poor (spills n table messes take a long while to clean up)
Warning!! room robbery’s
There have been a spate of room robbery’s when guests are actually in the room sleeping! Customer service has been appalling regarding this matter, I shall be cancelling my booking for this hotel for next year.
Horrible Customer Service
RIU Ocho Rios will never see me and my son again. The customer service is horrible. There was a very violent domestic fight happening in the room next door to the room I am in with my child. Loud yelling, beating, crying, items being thrown and doors slamming at 1:30am. I called the front desk to be told there is nothing they can do. I am truly disappointed I decided to stay here.
Riu Trip Review
Our experience at Riu was great. I did not regret using this location for our first anniversary celebrations. The staff was very accommodative. However, the main restaurant “St. Ann” served the best tasting food. Our only challenges was with parking.
Hector Ass.GM poor leader
My 6th visit to this location and it was not well spent due to an encounter with an upper level manager. It started with faeces in 1 of the pools of which I brought to the attention of pool attendant who immediately started to address the issue. It went bad when I saw a pool attendant and stopped him to ask if the pool was not going to be drained, he proceeded to explain the the procedure. While doing so his mask was on as well as an housekeeper who brought me so disinfectant however, though we were distance my mask was down. On came Hector, he just went off on the workers about talking to me without my mask up (dining area, pool & beach mask free areas) as we were standing in the corridor. Hector didn't introduce himself hence I took the liberty of saying hi and asked his name of which answered and then went on to lack of better words attack/chew the workers. I then interject and apologize to the staff for not having my mask up as nothing about Corona should be trivialized. I then addressed hector that his tone and attitude was not up to standard and he was yet to ask if all was ok as it relates to me a guest and I said maybe I need to ask for a refund and leave, he replied yes I could and that I should just go to the front desk. I am a born Jamaican naturalized American and at the time of visit the hotel was filled with mainly locals of which I felt so good seeing them enjoying what is usually enjoyed by tourists and to think this is how a senior manager would not only address the staff but more so in front of guests and to make matters worse he was so arrogant that he was willing for me to go request a refund and leave, in a time such as this. During the closure lower level staff was out of a job were they paid? Hector I'm almost sure you were compensated I really don't want to think that because you thought I was a local (I am) or worse the color of my skin why you reacted in such an unprofessional manner. Suggestion, do an ANONYMOUS survey on upper level managers and see how lower level staff see them. Hector needs alot of work, Mr.Pryce soso and Mr. Til seems to be ok (upper level managers that I encountered).