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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7741 reviews
Well maintained even in COVID times
The experience right from reservation to check-in was excellent. The on-compound staff were always finding out how we are doing. The property appeared to be well-maintained even during the reduced activities due to covid-19. The meals were excellent and the times for the meals were fine. The place is serene and gives the peace and quiet you will need after the long 2020 year.
Great Hotel, loved it!
It was my first time at Hotel Riu Montego Bay, the experience was great, staff was very friendly and helpful, beautiful environment, the entertainment and activities was amazing especially the bands (don't remember the name) loved it! definitely planning a next trip
Birthday at Riu
The hotel was very entertaining the buffet was ok i want to say a big thank you to the buffet staff for singing happy birthday to me it was really a excellent feeling. Chris ashoy cornel ojay Saneika were all amazing they made really delicious beverages for me at the roots bar so a big thank u Riu staff birthday well spent.
Disappointed that the mini bar and fridge in the room was empty. No room service and i couldnt use the pool at nights. I however made the best of the short comings. Night entertainment was excellent. Food was good. Bars were great 👍. My overall trip i enjoyed and i would go back.
Newly Renovated Riu
This is our second stay at this Riu. Plus we have also stayed at the Riu Palace next door. If you have ever been here before, you wouldn't recognize the place. It looks fantastic. The room upgrades are very nice. We were in 7110 that overlooked the pools/beach. There are five pools and a small water park area that looked like fun. Check in was smooth and friendly. Our bags were brought to the room and everything was ready and perfectly clean. I guess due to covid and the recent reopening, we had the place to ourselves a lot of time. We'd look around and it would be us and our very cool lifeguard, Dwayne. The swim-up bar didn't open until a couple of days before we left, but there was walk-up bar right there. Ask for Wendell! My husband enjoys scuba and went diving with OD and Donovan several times. They were super friendly, as was Kendrick, that arranged their meetups with ScubaCaribe. The highlight of our stay was private dinning each night in the gazebo. Feona at the front desk arranged this for us. Oshane was our OUTSTANDING gazebo dinner server and the BRILLIANT Chef Westmore (sp?) created the best treats each night. We highly recommend this option if you are a foodie and need some romance. Oshane will take very good care of you! And I must say we already miss the Chef's unbelievable yummy creations. #surfandturf The only other dining option was the buffet. It was okay. All of the other restaurants were closed. We ate breakfast and lunch there. Ms. Carlene was the dining manager and she always checked on us; she even came out to our gazebo one night. The dining room staff were attentive and sweet, especially Lanseroy, Jermaine and Jeremiah. The entertainment group were so friendly and energetic. We instantly fell in love with Chocolate and Triple X. They were hilarious! One afternoon I got an amazing massage from Chambers at the Renova Spa. One last shout out to Wellington who came and assisted with our room's safe. Thank you Riu Montego Bay. We look forward to returning again and again.