TripAdvisor traveler ratingbased on 7722 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7722 reviews
My fathers 70th
My father chose this hotel for the 4 of us (my parents, my wife and myself) for his 70th birthday holiday. He chose this as hed stayed her 2 years previous with my mum for their 40th wedding anniversary and for that holiday they said it was an amazing experience. Unfortunately the same cannot be said of this one. My parents were bitterly disappointed this time round as they said the entertainment, food and all round experience seemed like it was being wound down (in anticipation of the upcoming renovations I'd imagine). Compared to their previous stay the entertainment was no where near what they had experienced and the buffets were never as well stocked and the choices not as variable. This was constantly playing on my parents mind as they felt they had picked a sub standard hotel for us all. Prior to our departure from England I personally had been in direct contact with the hotel via email and had several times explained that my parents have mobility issues and other disabilities, my mother recently having a knee replacement my father having knee and hip replacements and requiring further replacements whilst also suffering from COPD. I explained that my father is easily made unwell by long walks or having to climb stairs. I requested a room for them as close to amenities as possible and on the ground floor. Upon arrival they was put in a totally inappropriate for their disabilities and after much back and forth we was finally moved to a room on the first floor as far away from the lift as possible, it was explained that these were the only rooms available at the time. Whilst I appreciate that the hotel was busy, I first started correspondence with the hotel 6 months prior to our arrival so a suitable room for my parents was 100% achievable!!!. This extra walking and climbing left my father in agony and gasping for breath for the duration of our holiday and as such ruined our holiday. We are regular customers of RIU having stayed at riu ahungalla 3 times riu palace in Bulgaria, cape verde and several times in spain but this experience has put us off staying at a riu again. We have a holiday booked for September in Bulgaria again and are going back to sri lanka in February if we are allowed to book by our foreign office but that is now dependent on what response this review gets! The only one saving grace about this hotel was the staff who were amazing and welcoming but that doesnt come close to making up for the other lacking
First time in Jamaica and the whole trip was wonderful planning on coming back. The Entertainment was great. I had a great time there and the Entertainment welcome you and everything and they treat you like family . And the waiters and server are always there when you need same thing and helpful if you don’t know were you go. And awesome music from the DJ and he really nice too.
Good food, entertainment and friendly staff
Great place to relax. Nice beach. Main restaurant food was very good, plenty of choice and staff were helpful. Rooms were a bit dated but comfortable. Unfortunately we went March 2020. After 7 days we were moved to the Riu Reggae just long the way because the hotel was closing due to the corona virus outbreak.
My visit to riu
Let me tell you if your looking for a place filled with excitement and fun activities then it’s riu plus they have great food, the workers are friendly also and charges reasonable let your next destination be riu
Montego Bay holiday
Fantastic holiday with great facilities although a little tired in some areas of the facility . Great staff and food really varied. Resort clean with rubbish collected each day. Staff friendly and always available.