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Hotel overview
Location
Riviera Nayarit - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
6866 reviews
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Dec 05, 2024great service, wonderful location, best food, kids friendly
it was our 1st trip in Maxico and we loved it, Customer service was excellent. delicius foods, lots of activities for kids. what else you need
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Dec 04, 2024Week-long stay at Riu Jalisco in a Family Room
We just returned from a week-long stay in a family suite and had a wonderful stay overall. I would certainly recommend it to others and have the following positive and improvement points... Positives: Gorgeous location on pristine coastline Housekeeping was consistent and attentive Bar staff was hardworking and attentive Our kids loved the kids pool Room layout was spacious and comfortable Food was mostly good at specialty restaurants and buffet Landscaping was consistent and attentive White party was fun and high energy Riu fun staff were always personable and entertaining Any issues we had were addressed promptly Areas of Improvement: * No porter service offered upon arrival * Unstable and spotty wifi in rooms * Outdated room furniture & decor * Smelly room upon arrival which was corrected by housekeeping the next day * Found 2 cockroaches which was handled the next day * No water bottles provided upon arrival. It was provided after I called in. * Rooms didn't have a pen and pad * Main shower floor is quite slippery and needs rubber matting * Patio door handle was loose and about to break * Bathrooms in pool are need more care and maintenance * Each sink in public bathroom did not have a dedicated soap dispenser * Elevators were quite small and cramped * Breakfast buffet didn't offer any donut selection * Cigarette smoke from the outside traveled inside which made breathing uncomfortable at times * The floor at kids pool was sharp & jagged which made walking barefoot difficult & dangerous * The path to the beach and steakhouse was very poorly lit at night * Sports bar had an odd smell which aggravated my allergies * Sports bar should feature sports channels in English (in addition to Spanish) * Foam party was fun but machine didn't produce a lot of foam and suds
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Dec 02, 2024
Family Trip
Not only did we have 29 people, we were treated like royalty from our travel agent to everyone at the resort it made our trip a success.There are a few thing we would change, but overall we will be back.
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Dec 02, 2024
A bit far from things but overall a GREAT resort
Riu Jalisco is a family resort certainly lives up to the great reviews. The rooms & overall resort area are well kept and clean! The restaurants and buffet are all pretty decent and the fridge is well stocked w/ bottled water, pepsi, tonic water and whatnot. Reservations at the restaurants are no longer available and it’s first come, first served. No complaints about the room….King bed is quite firm but liveable. Good water pressure, lots of hot water. The ocean’s pretty much what I expected. Cleaned up daily I think and there’s a flag at the beach (green flag = ok to swim). I’ve heard in the RAINY season that alligators (or crocodiles) may migrate to the ocean if their rivers are too swollen with water. However, they almost never come onto the beach (what I was told anyways). If you walk right (ocean facing) for about an hour you’ll come to a small neighbourhood area. Then there’s the shopping across the highway. It was not recommended to walk as you have to walk along the highway. On my private transport to the resort it was pretty chaotic, fast driving, pretty random rules of the road. Tailgating at 100 kph….. I would not be that ok renting a car or worse a motorcycle here. Cab or uber to shopping should not be that expensive. A few tips: 1. For tips you can bring $1USD bills each drink and tip $3-$5 CAD/USD per day for cleaning and restocking of your room. Alternatively a 20-30 peso tip is fine for multiple tips (if you’re getting a lot of free drinks from the bar). 2. You can ask when you tip for change if you only have larger pesos. 3. If you don’t like walking long distances to & from your room try to get a room close to the elevators. YES this resort is that big. 4. Concerts appear to be on Fridays and Sundays so expect it to be noisy at night almost to 11 PM (especially if your room is closer to the stage area). 5. Uber is a bit more cheaper than cabs and ask your bellboy to verify UBER can come directly to the front area for pick up. 6. Bellboys will order you a cab and CONFIRM w/ you what price you should pay in cash. Old saying is always confirm cash fare w/your cabbie prior to starting. 7. I could not get my safe to accept any code so had to make an appointment for someone to come to my room on day 2 to sort it out. Apparently there are 3 RIU’s all grouped together and I think I’m allowed to go to one of them w/ my wristband. One RIU here is adults only. This resort is about 30-40 minutes from the airport and you pretty much have to cab it or uber to explore (each time costing perhaps $20 CAD each way). If WALKABILITY ranks higher on your list for resorts I’d find another place (though this place is fine).
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Nov 27, 2024
Still a good resort
This Riu resort is showing its age but still a very good resort spent 7 days with family of 6 only issues were getting rooms arrived early but once we got our rooms everything went smoothly for the week food was very good in the buffet and the Italian and asian restaurants the steak house was very disappointing super slow service cold meals and poor quality of meats other than that we had no complaints about the service ,pools ,ocean beach were perfect .Resort to be renovated next August 2025 to Dec . we would return to this resort and to The Riu Vallarta anytime in the future and returning the Palace in Feb