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Hotel overview

Combining charming Mexican architecture, distinctive ambiance and state-of-the-art accommodations, this alluring family-friendly getaway provides the perfect setting for unforgettable escapes. Polished guestrooms are fully stocked with a mini-bar and liquor dispenser, while the array of sports and activities provide around-the-clock entertainment for all ages.

Please note: In-room mini bar and dispenser are temporarily not available due to safety protocols


Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property information

Year Built: 2002
Last Renovation: 2013
Accessible rooms: 4
Floors: 6
Total rooms: 700


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Please note when booking a 2 Bedroom Family Room, the minimum occupancy for this room category is: 3 Adults or 2 Adults and 2 Children between ages 2-12. The hotel will not honor/confirm bookings with 2 Adults and only 1 child.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.EFFECTIVE FROM 03/30/21

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

3.5 5996 reviews
  • 3.0 star tripadvisor rating
    Okay for the price

    We booked this at the last minute for our anniversary. Pre-arrival emails said they would be happy to celebrate the occasion with us. There was no follow up on the anniversary. No champagne at dinner, as they said they would. Not even a mention. But I get it, big deal to us, not so much for the rest of the world. Food at the buffet was good. We could always find plenty of good stuff to eat. Avoid the steak house. The steak could only be classified as a crime against beef. No one asked how we liked it or offered another dish when my steak was mostly untouched. The beach here is incredible. The pools are nice and big and roomy. Drink service required going to the bar, but was quick and good. We still managed to have fun and enjoy ourselves right up until we took the covid test the day before we came home. We came up positive, got moved to a quarantine room. At this point we went from hotel guest to problem. So we spent the next 5 days wondering what part of our food orders would come correctly. We reached out to people outside of the hotel for medicine and medical care, as neither were offered. We also spent the days washing clothes in the sink or picking out the least smelly thing to wear so we could save our one set of clean clothes for the day we got to go home. Would I come back to this hotel in the future? likely not. It's easy to take care of guests when they can take care of themselves. When they can't take care of themselves leaving them to fend for themselves with no offers of more than food delivery is just not cool in my opinion.

    May 11, 2022
  • 3.0 star tripadvisor rating
    It was okay

    Everything about this resort was okay- the food (lots of choices for dinner but the breakfast was meh), the room (bed was comfy), and the pools were lovely. It would have been nice if they actually enforced the kids vs the adult pool with the swim-up bar- so many kids unsupervised and splashing others. The part of this resort that really made me upset was the service, especially the bartenders. The service was terrible- unless you are a local who speaks Spanish. The resort seemed to be mostly Mexican families with children. As someone who speaks English, I always do my best to translate to Spanish but I found that since I wasn't fluent- the service I received reflected that by having all Spanish-speaking locals around me. I love Riu Resorts but I probably will not return to this particular. Would much rather go to the Riu Vallarta that was next door.

    May 09, 2022
  • 4.0 star tripadvisor rating
    Great Vacation, some downsides!

    Hotel itself was beautiful, nice pools and rooms and great location between Nuevo Vallarta and Bucerias. Food at the buffets was good, food at some specialty restaurants was outstanding. Most staff was absolutely delightful, some service at dinner was below average but the minority of the time. Getting service for minibar was difficult, but maid service was excellent. Drinks and shows were good. Downsides being that the pools and beach were always crowded and usually with locals staying at the hotel with some difficulty getting to order at the pool bars, with cups from the day before still scattered over the beach and chairs. This was not the case at the Riu Vallarta just down the beach when we visited there; the pools were quiet and lovely and beach was clean. Definitely recommend visiting the Vallarta to get a more relaxing less crowded pool time! Taxis to town and various excursions was super easy!

    May 09, 2022
  • 5.0 star tripadvisor rating
    Great Time! Awesome food! Amazing team! Clean ocean!

    Great Time! Awesome food! Amazing team! Clean ocean! Cozy room! Thoughtful service and staff! Everything was great. It was my 3rd time at Riu Jalisco. I spent 9 days with them. It was a very good experience again. Definitely, I'll be back. Absolutely recommend.

    May 02, 2022
  • 4.0 star tripadvisor rating
    Fantastic resort

    In the middle of a 2 week vacation we changed hotels to the Riu Jalisco and so very happy we did. There is something for everyone here and the staff are great. From a beautiful beach set up to fantastic pools and many choices for food this resort is a must see amdbi can’t wait to return.

    May 02, 2022