Hotel overview

Combining charming Mexican architecture, distinctive ambiance and state-of-the-art accommodations, this alluring family-friendly getaway provides the perfect setting for unforgettable escapes. Polished guestrooms are fully stocked with a mini-bar and liquor dispenser, while the array of sports and activities provide around-the-clock entertainment for all ages.

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property information

Year Built: 2002
Last Renovation: 2013
Accessible rooms: 4
Floors: 6
Total rooms: 700

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Please note when booking a 2 Bedroom Family Room, the minimum occupancy for this room category is: 3 Adults or 2 Adults and 2 Children between ages 2-12. The hotel will not honor/confirm bookings with 2 Adults and only 1 child.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival

Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room. The hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

3.5 5686 reviews
  • 1.0 star tripadvisor rating
    Catered to Mexicans and drunks

    Building work at all times of day. Unhelpful staff. Dirty facilities. Broken furniture in rooms. Damage caused to brand new luggage by the bellboys. Guests not following rules and staff not enforcing them. Blocked sinks, 0 working ice machines, guests changing dirty nappies on the sun beds by the pool, 2+ hour waits for service at the steak restaurant, etc etc. There were so many issues I honestly can’t remember them all. We visited the TUI reps and guest services numerous times, and nothing was done about it. I would not advise anyone to visit this hotel unless you want to drink as much as possible. The staff will not enforce anything so you may as well take advantage! Our concerns were ignored throughout our 2 week stay and I was glad to get home knowing I never have to go back!

    Aug 31, 2020
  • 1.0 star tripadvisor rating
    Chavtastic Hell Hole

    We visited here as a family of 6 Adults aged 20’s, 30’s & 60’s and we wish we didn’t bother! Dirty rooms and pool area. Full of Mexicans being sick in the pool and escorted back to their hotel room in the wheelchair of shame! Yes they have a wheelchair for when guests are unable to walk due to the amount of alcohol & drugs they have had and wet themselves. We witnessed this happening around 3 times a day. This hotel should be stripped of the RIU brand. We have visited many other RIU hotels and this is by far the worst. Food: The buffet restaurant was the best, had to wait two hours at the steak restaurant and was given the wrong order that was inedible. Wine wasn’t available in the steak restaurant, so I ended up walking to the nearest bar for wine during the meal, which the staff should have done. Service was better in the Italian restaurant but the food was cold. Building work was continuous throughout the day and was extremely loud in the rooms and around the pool. I explained this to guest services and was told the noise was only in the day as if that was okay! We are on holiday and if I want to relax around the pool or nap in the room I have paid for in the day I should be able to. Pool was vile, full of children Screaming/splashing at the pool bar that was apparently forbidden ( children allowed in the pool but not at the pool bar) but was allowed by hotel staff. You couldn’t get a drink due to the about of drunken Mexicans screaming whilst drinking shots. The hotel was constantly flooding, the ceilings were leaking and the ice machines on each floor were out of order for our entire stay. Entertainment was abysmal, not at the expected RIU standard, the best night was the white party. Rooms were dirty with pubic hairs in the sink on arrival, broken furniture and balcony doors that didn’t lock. The beach was dirty and you was constantly approached and asked if you wanted to buy drugs. (The beach is a public beach that is connected to the pool area) No hotel security at the beach entrance. *** We expressed our concerns & that we did not want to stay here & this was not a 5* hotel to guest services and our TUI rep on several occasions and they both was useless. *** The best part of this holiday was when we went out for the day to Walmart (great crisp selection) and the flight home. My advice would be to visit the caribbean side of Mexico, the beaches, ocean and hotels are to a much higher and acceptable standard. #HonestMary

    Aug 28, 2020
  • 3.0 star tripadvisor rating
    Wonderful Hotel but be very wary of leaving the hotel complex

    The RUI JALISCO hotel, restaurants, gardens and staff were excellent. Unfortunately for my brother and I the holiday turned out to be a holiday from hell as we were held against our will by a cartel and under extreme duress they extorted a fortune out of me. I am not allowed to share a link but if you search my name under just giving you read more about our cartel experience.

    Jun 28, 2020
  • 5.0 star tripadvisor rating
    Hotel Riu Jalisco

    OMGawd...I so badly didn't want to go to Mexico in the worst way. I had never been and had heard too many terrible stories. But my kids wanted to go. The minute I entered the hotel...I was blown away with how wonderful it was. And that feeling stayed with me for the whole week we were there. We signed up for alot of the outtings and really enjoyed ourselves. Was blown away by the service and my whole family (12 of us) was thrilled with Sandra in the main dining room. And our special needs young man ..they nick named him Ricardo....and he was treated like a king! Met lots of people from Canada! Next time we are staying TWO weeks. I would highly recommend anyone who is planning a trip next year to consider this hotel. But go in Feb...not too hot but a nice hot. The Mexican people are sooooo nice!!

    May 26, 2020
  • 5.0 star tripadvisor rating
    1st Class again!!!

    What a great trip with friends! This was my 8th trip between the Jalisco and Vallarta and I will be back when travel restarts. The staff, food, rooms, beach, pools but most importantly, the customer service was 1st class as usual. Special appreciation to Jovany Villalobos Meza for always being a fantastic host! The neon party was energy packed as was all the daily poolside entertainment. I always love the fun, laughs and memories that come with each and every visit. See you all soon!

    May 20, 2020