Hotel overview

Combining charming Mexican architecture, distinctive ambiance and state-of-the-art accommodations, this alluring family-friendly getaway provides the perfect setting for unforgettable escapes. Polished guestrooms are fully stocked with a mini-bar and liquor dispenser, while the array of sports and activities provide around-the-clock entertainment for all ages.

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property information

Year Built: 2002
Last Renovation: 2013
Accessible rooms: 4
Floors: 6
Total rooms: 700

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Please note when booking a 2 Bedroom Family Room, the minimum occupancy for this room category is: 3 Adults or 2 Adults and 2 Children between ages 2-12. The hotel will not honor/confirm bookings with 2 Adults and only 1 child.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival

Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room. The hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

3.5 5664 reviews
  • 5.0 star tripadvisor rating
    Hotel Riu Jalisco

    OMGawd...I so badly didn't want to go to Mexico in the worst way. I had never been and had heard too many terrible stories. But my kids wanted to go. The minute I entered the hotel...I was blown away with how wonderful it was. And that feeling stayed with me for the whole week we were there. We signed up for alot of the outtings and really enjoyed ourselves. Was blown away by the service and my whole family (12 of us) was thrilled with Sandra in the main dining room. And our special needs young man ..they nick named him Ricardo....and he was treated like a king! Met lots of people from Canada! Next time we are staying TWO weeks. I would highly recommend anyone who is planning a trip next year to consider this hotel. But go in Feb...not too hot but a nice hot. The Mexican people are sooooo nice!!

    May 26, 2020
  • 5.0 star tripadvisor rating
    1st Class again!!!

    What a great trip with friends! This was my 8th trip between the Jalisco and Vallarta and I will be back when travel restarts. The staff, food, rooms, beach, pools but most importantly, the customer service was 1st class as usual. Special appreciation to Jovany Villalobos Meza for always being a fantastic host! The neon party was energy packed as was all the daily poolside entertainment. I always love the fun, laughs and memories that come with each and every visit. See you all soon!

    May 20, 2020
  • 1.0 star tripadvisor rating
    Worst Trip Ever

    We wouldnt stay at another Rui if it was the last resort on earth. Your staff is terrible. Your security on the beach terrible. Your unwilliness to hellp us was zero, you could not have cared less if we were there or not. Worst Rui we have ever stayed at.. 20 people, NEVER RETURNING TO A RUI. We were there to celebrate my 60th birthday, more ike ruined it.

    Apr 01, 2020
  • 3.0 star tripadvisor rating
    Poor Service

    Rooms need refurbishment, had several problems with the room which were sorted but not a great start to the holiday. Despite trying to eat in the steak restaurant 10 times we never got a table. The Mexican restaurant which was brilliant the first week was closed for most of the second week. The beach bar had one barman so a 20 minute wait was not uncommon, the beach restaurant which was the only place for lunch during the second week was full of cats and birds and the food poor quality. The burger bar was closed for the second week. The beach and the pools were not cleaned and plastic glasses left everywhere. Grounds of the hotel were well kept and clean shame this effort was not applied to the beach.

    Mar 29, 2020
  • 5.0 star tripadvisor rating
    viva jalisco

    Traveled via Sunwing Mar 01 - 08. Had just returned from DR a couple weeks earlier, but saw this trip on the website, at the price we decided to go. Had a terrific flight/arrival time, so in Mx from Regina by about noon. We were impressed with resort immediately. Large, clean comfortable rooms - good plumbing. Fridge stocked daily. Many amenities - bars, buffets, specialty eats. No booking for a la cartes - 1st come 1st served, which we liked. Although less than 800 rooms it is a large property, so there is walking to do. Lots of beach to walk, if you wish & the water is fine although there are breakers that can knock you over. Probably the warmest pools we've ever been in at a resort - they were great. Food & service is excellent & very plentiful (3 egg stations for breakfast, for eg). Entertainment each night - some better than others, but still OK. Rated as 'very good value' as our all-inclusive was about 50% regular posted (Sunwing) rate. Would consider this one of the finest resorts we have been & would/will return sometime in the future

    Mar 26, 2020