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Hotel overview
Location
Riviera Nayarit - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
7136 reviews
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Jun 07, 2025Enjoyable family vacation
We brought our family here to celebrate our children’s milestones. I was surprised at how new resort looked, having stayed here 19 years ago. We were pleased with the attentive and friendly staff, high quality entertainment, good dining options, nice pool and beach areas; and easy access to nearby towns and cities. We will definitely return to this resort in the future. It is a midrange resort in terms of food quality but still good.
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Jun 02, 2025Old infrastructure
While the staff were moderately friendly and the food was okay, the hotel is old and not well maintained. Our family had three rooms and the ac in all three had issues. Our room Smelled very badly of mold and mildew and the ac would not go below 24 degrees Celsius. I would not stay here again and question the Riu family of resorts if this is representative of the friendliness and quality
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May 25, 2025
needs update
hotel needs serious updating. bees everywhere in the hallway. beds are hard as rocks. shower and toilets were not clean. i don't recommend
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May 24, 2025Amazing!
My first time in Mexico and it was a blast! Hotel staff was very friendly and the food was great! Also the shows were really really good! Props to the performers!
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May 23, 2025
Our 3rd Time Staying at Riu Jalisco
Great Holiday! Great Food! Great Staff! The staff mentioned to us that they will be undergoing some renovations this summer! We saw a few pics of what they will be doing - its going to be all updated and looking great! But please - do not take away the trees that are located throughout the resort - that's why we keep going there - it feels like a piece a paradise! The only thing I would ask - is to have the 24 hour bar show the Canadian Hockey Games. Its playoff time in Canada in May when we travel - but we didn't mind going over to The Vallarta to watch them.