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General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9525 reviews
LOVE LOVE LOVE
This was a milestone birthday trip and I have never been to Guanacaste before , overall I loved my stay here, staff was friendly food was great !! Just beautiful views and wildlife, easy to access excursions and get into town. There were a few bees by the pool area but thats out of our control, and they dont use straws at all but with explanation it makes a bit of sense
Pool staff concerns and moldy room smells
The rooms smell like mold which gave us headaches most nights. All 6 of us had our girlfriends with us and this staff by the pool Jedder kept chatting with our girlfriends to exchange social media with them and him to keep contact. We read another review about this and frankly the owner or manager doesn’t clearly talk to staff about this. The one review had feedback from saying it’s not tolerated but the guy staff still do it… the resort manager doesn’t take it seriously obviously as that’s not friendly to vacationers that’s almost like an escort place for women! This resort I wouldn’t take our women back to they felt concerned about the men staff who kept approaching them by the pools or in the the water. When the staff get involved to get contact that’s unprofessional! We all won’t go back to this resort again! Terrible staff morals and the feedback that they keep vacationers safe is a joke. It still hasn’t changed obviously if the staff still does this. Whoever writes feedbacks should be making Riu Guanacaste manager aware of the staff issues so it can change because when vacationers complain they shrug it off when we complaint about it to front desk.
Great Stay, Bad food for veggies.
The hotel is an okay hotel with free wifi, food and drinks with the all inclusive package. There is a very poor management of food for vegetarians. It is cooked in the same oil and bunched together with a lot of non vegetarian food. Due to this the tongs get used on both types of food and it creates a very bad eating experience. The chef can't clearly bifurcate between what is veg and non veg which makes eating a big hassle. Also there is very little options for vegetarians mainly pizzas and bread. If you are a vegan it would be very difficult as there are virtually no options for you. The pool area and beach area is great. Scuba diving lessons need to be a little longer for novices, 30 mins is difficult for us to learn everything.
If you ever stay at this resort and looking for an excursion Frank the Tank is the one to contact. You can find him on face book. He answered my messages fairly quickly. The Unique Volcano Tour was the bomb!! Our tour guide Carlos was funny, exciting, and knowledgeable. Our driver Sidar was also very knowledgeable.
Honest review from seasoned traveler.
Grounds and lobby area lovely. Beach rough and uninviting, long way to go get a drink, food, toilets. Chairs were filthy from dark sand. No bar service, only local vendors. Waves can be daunting. Room, clean and satisfactory. Room service spotty . Specialty restaurants difficult to visit. Very small occupancy. Waited 45 min at 7:30 for Tucan but it was good. Be sure to do steak house so you can dine with raccoons. Buffets were vast. Wine was red or white, very poor Shows were good, loud till midnight! Glad I was on opposite side of resort. Pool area had plenty of seating. Pool service only one day, otherwise fight crowd at bar. Drinks blah, one kind of beer. Grill beside pool was good, but no place to put dirty dishes or anyone to pick up Bees!!! Because so many left over sweet drinks are sitting around there are many bees. They don't sting, but nuisance. Same with mosquitos and flies, bring bug spray. Again, need people picking up and cleaning, it got pretty bad in afternoon. Monkey bar was short fun walk. Gym was adequate Many many children from few months to 7 years old Second trip to this resort, probably will go to different resort, resort has changed. Good news is no loud boisterous Americans as some people complain about at all inclusive resorts, , but loud boom boxes and partiers are from other countries, so still crazy. Beach is only quiet place , since few people are there . Was here 7 days, lowest afternoon temp 93, highest 97. Some days wind, others were hot hot hot.