TripAdvisor traveler ratingbased on 8730 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8730 reviews
personal very rude
the staff is very unfriendly bad attitude is all inclusive but if you what some more of food or drink the staff is rude . it make you fill your not wanted there very dis pointed stay there 4 years ago was very nice staff friendly but now rude rude
Great but needs improvement
This is my fourth time on a riu hotel, I can say that I suppose due to the pandemia the food variety got reduced. Although the good taste remains, mostly at the night restaurants Needs improvement on: Health protocols. On reservations I was told I will receive a welcome masks package to wear here, I did not received anything and when asked they told me I should bring my own, that's ok but I would appreciate a heads up. At the pool there is no one looking at the protocols, a couple send their kids where we were hanging out just to move us out. They cought on our beverages and at our face. The hotel did nothing. I do no recommend to visit this hotel only for the lack of supervision at the pool. Besides that everything seem to be pretty okay.
This place is a disaster
My daughter and I stayed here. The hotel facilities are okay. The pool is okay. The drunk guy peeing in the pool is not okay. The sales people coming up to you at the pool to sell Jet Ski rides is really in bad taste. It's like Nassau only a little more drugs on the side. Check-in was okay and the people at the front desk were generally okay. The thing that bothered me the most is the VERY rude people at the food trough AKA the buffet. They really couldn't care less to be there or care one bit that they are in service. Everyone is rude. The sushi rice in the restaurant was like cardboard. I know right now you are saying who eats sushi at a buffet. Well you are right! Who does that unless it's a "Japanese" restaurant. I have stayed at many hotels in Costa Rica and I have stayed here at the Rui twice. I would say Crocs in Jaco is better than this and that is really saying something becuase Crocs is total garbage. No one here at the Riu takes pride in their work. They don't care about the guests and they are not polite which to me is the biggest thing. I am really sorry I made you get up and come to work. Next time you can stay home because this is not the place for me. If you are looking for some place nice for the family I would recommend the JW Marriott Guanacaste. If you are on a budget then Riu is for you but you should really lower your expectations. I think the whole "all inclusive" thing is really just a garbage idea. If you are all inclusive give me an option to pay at a restaurant. If you want the Riu experience go to any hotel along the strip in Panama City, Florida. You do not need to come to Costa RIca to be treated like dirt. The egg guy in the morning reminded me of the soup nazi from Seinfeld. I think my whole experience was tolerable until the egg chef made me lose it. I actually just left and got a chocolate bar from the store. Buffets are really a thing of the past. Who wants to eat like that. This place is really not for you. Trust me trust me trust. If you have a family it's not even something I would consider. If you are looking for a place where you can vomit on the sidewalk at 2AM then this is the place for you, but I would recommend Crocs in Jaco so you don't have to vomit alone. If you are a mom booking this trip or if you are traveling with children really read my review and some others.
Bad experience, avoid this RIU hotel if you apreciate your valuable time
Horrible experience, this hotel is so over crowed, a lot of people. Reception does not offer the average amenities such as shave cream, toothpaste, gillettes, body lotions, etc. TVs bad quality, they cannot be configured as guess wish (audio language) the response from Reception was this TVs comes with this configuration because of the cable company. How can be that they restrict you only having 2 dispositives connected to the WI-FI? I mean, in other Hotels there is no such restriction. Huge lines in all Restaurants, bars, reception, etc. You can avoid these inconveniences by save a little bit more of money and expend in a better place.
See you again, Costa Rica
Even though it’s not the best time for travelling, it’s still a good time for planning your next trip. Here goes my tip. Costa Rica was on my bucket list for years and a dropped price at the end of November last year was a clear signal to try this destination. The flight was comfortable (no food though) and the cheerful young lady – a representative of Sunwing in Costa Rica with an interesting nick name “Charlie” made the trip from the airport to the Riu Guanacaste resort very enjoyable. The complex is big but well-designed and attractive with a lot of green. The hotel is a bit old and needs some upgrade, but rooms are spacious and comfortable. We got a room on the fifth floor with a view towards forest and the very first morning, I was lucky to see a black monkey jumping on the trees. What an amazing experience! After living in a very quiet part of the hotel for two days, my friend and I were interested in an ocean view, asked for it and couldn’t believe our dream came true on the fourth day of our stay, with no additional cost. Thank you, hotel management, for accommodating us. It was a fantastic gesture! Truly appreciated! Now, what we liked and what we didn’t like much… Food was tasty but being spoiled by Mexican and Jamaican huge choices of meals, we were slightly disappointed at the beginning. This completely changed ones we “discovered” A la Carte restaurants. We checked out all four and loved both the food and service. A few words about the beach and swimming. If you are looking for a calm water, this is probably not the right place for you. A bit windy weather was to blame for waves almost throughout the whole stay. Anyway, it depends on how good swimmer you are – my friend was swimming all the time while I was sometimes scared and didn’t go far. The beach is wide enough to offer comfort to many people. The sand is darker and not completely gentle but still very comfortable for walking, even a long distance (we walked every day and loved it). If you are full of energy and don’t want to spend your vacation on the beach/pool and restaurants only, you can enjoy plenty of activities in and out of the resort. Out of many exciting trips, such as ziplining across the rainforest canopy, exploring tropical rainforests, admiring waterfalls of Blue River and many others, my friend and I agreed on visiting Nicaragua and we made a great decision. Even though the trip was a bit long and tiring (15 hours), it was very informative and enjoyable. A big thank you belongs to our tour guide, a native from Nicaragua (I forgot his name but Charlie will tell you), who spoke about the history of the country so enthusiastically and knowledgeably that we didn’t want to miss a word. Since he knew many people on the border as well as along the way, all of our visits went extremely smoothly, and we were able to see a lot. We explored Granada, the oldest city in Nicaragua, admired various colonial buildings, looked into the Masaya active volcano crater, enjoyed a boat ride in the Lake Nicaragua with beautiful nature, and shopped at the Artisan market. Without exaggerating, it was an amazing trip, worth the money and time. Now, I can put a check mark on my bucket list beside Costa Rica but wouldn’t mind to put another one sometimes soon as I am planning to come back.