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Hotel overview

The new Hotel Riu Dunamar gives right onto the heavenly Costa Mujeres beach, on the continental side of Isla Mujeres, in Quintana Roo, some 30 kilometres from the Cancún hotels area. This 24h All Inclusive hotel in Cancún - Costa Mujeres has free Wi-Fi throughout the entire hotel, a wide gastronomic offer, and the best services for you to enjoy an unforgettable holiday with RIU Hotels & Resorts.


Property information

Year Built: 2017
Floors: 5
Room: 740

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.


Hotel Spring Break Policy - 

Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.


Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 4305 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect Family Spot

    If you are looking for a family friendly resort, this is it! Heater pools, water park, fun activities, food for everyone! The size is also great for families, it’s pretty compact, so not alot of walking from place to place! It was our second time going and it was just as good as the first time!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Had an amazing stay!

    Can’t go wrong with this place I had an amazing experience at this resort with the all inclusive food and drinks overall I had a very fun time with my girlfriend’s family!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Winter Escape

    Lovely hotel with helpful staff and good selection of food. Only downside is that it’s in the middle of nowhere and taxis are expensive, we took an Uber to Cancun and went on trips. Room was nice with a side sea view and immaculate grounds

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Well kept fun resort, pools were underwhelming

    3.5 stars. Overall we had a good experience at Riu Dunamar. Staff is great and we felt comfortable our entire trip, I think the property was well kept and well run for what it was, but my first impression was it was underwhelming and took time to grow on me. We attended from Jan 25-Feb 1 for a wedding. The hotel is approx 45 mins- 1hr from the airport. Food: The buffet was plentiful, hot and tasty. We were never at a shortage for something to eat. The Al La Cartes were different than what I have seen at other resorts. The Mediterranean (Kulinarium) and Steak House were true al la carte style with plated dishes (mixed dinner for 2 pictured). The Italian restaurant (Pompeyo) had a buffet with 4-5 dishes you could order as extra. The Asian restaurant was buffet only. While the food was good we would have liked to have a Mexican only restaurant, the buffet has many Mexican options but would have been nice to have it plated and served authentically. Late night food is available in the sports bar, it’s nice to have but the food was cold sandwiches and hotdogs/hamburgers that you could heat in provided microwaves. Pool food: hot dogs, hamburgers, fries, and nachos available by the pool… beware of seagulls! Cleanliness/room The hotel grounds were well kept, someone was always cleaning. We had no issues with anything in our room and housekeeping kept our room looking great. We had a king bed, a bit hard but slept well enough. Oddly the bathroom has a large frosted window that lights up the room if you turn the light on at night in the bathroom. Pools: We were initially disappointed with the pools. All of the pools are a basic rectangle shape, it felt quite crowded to us the first couple of days. Once we settled in we were able to find space and make it work. I personally prefer when the pools have more features like a larger shallow area, are bigger etc. Ultimately they were fine but felt basic for an all inclusive compared to what I have seen before. Be sure to arrive early to get a chair, if can’t find a chair talk to staff see if they can bring a chair, we saw a staff member getting additional chairs for a few families. Swim up Bars: Swim up bar pools were small but really enjoyed them. Drinks were made well and quickly. If you are travelling with children the swim up bar is adult only. We enjoyed the pool bars being adult only but half of our group had children so we did end up being separate from our group for parts of the day. Beach: We experienced a lot of wind during our stay. We had only 1 yellow flag day and the rest red flag. We did end up going into the water and enjoyed jumping in the waves but wasn’t good for snorkeling/relaxing in the water while we were there. The beach is kept clean and there are lots of chairs. Staff circle often to bring drinks. Minimal vendors on the beach just the occasional person offering massages. I really liked the beach had weather permitted I think I would have spent the majority of the trip on the beach. Entertainment: We enjoyed the nightly entertainment. The silent disco and neon party were our favourites! If you are an early sleeper (pre 11:30) you may find some nights to be loud depending on your room position. The hotel is positioned around the main stage so we could hear the live music at night if we went to bed early. Wasn’t a problem for us. Waterpark: the slides were very fun and very fast. The kids splash pad is large and always had chairs available. Jungle party: We visited the jungle party and enjoyed our time. It was a very large busy party but drinks were served fast and you can explore Riu Caribe while there. Note: the party was a 40+ minute bus ride away. Hidden Gem: you can signup to use private hot tubs for free at the spa

    Feb 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautifull beach!

    This hotel is great for families or couples. No reservation required at the a la carte restaurants, beach is 2 min walk from any room, rooms are spacious and clean, staff is great. For people with food allergies, most of the food is identified with the allergen which makes it easier to eat. Overall, it was a great vacation!

    Jan 31, 2025