TripAdvisor traveler ratingbased on 9011 reviews
LocationCancun - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9011 reviews
Great hotel. Great location. Can’t fault it
I stayed at this hotel is September 2019. Staying for 10 days with one of my best mates. And it did not disappoint. The beach is stunning. The water was warm, snorkelling was great. We took banana out with us and the fish went mad for it. The rooms was clean, tidy and spacious and the optics in the room. Where a great little surprise. Our room was 5/6 floors up and right on the end so we where never bothered by the lobby music ( I’m really hoping I get the same location on my return visit) The mini bar was topped up every couple of days with water , soft drinks and beer. Top notch service. The bar staff and pool staff where amazing a lot of fun and always smiling. Mexico Independence Day is really celebrated in the hotel and it was just amazing to be part of it. I am someone that trains every day on holiday. The Gym is very basic with some of the equipment sadly broke. I hope when I return on the 14th sept 2020 they have made a few improvements. The food was amazing. I eat very clean food. And there was so much choice. My friend eats more junky style food and she was pleased with the variety that was available. There is literally anything and everything. All good quality and all delicious. The waiting staff where unbelievable they didn’t stop. Tables where cleaned and turned so fast. They recognised you as well and would ask if you wanted to the same drinks. And they never let your water glasses get empty. Seriously tentative and hard working I was so impressed with the hotel that I have actually already booked my return Trip to the hotel arriving the 14th sep 2020 ( in time for Mexican Independence Day again - the tequila in the little cucumber shot glasses where amazing) Again i am hoping that we will get one of the rooms at the end of the hotel ( not near the lobby) and 5/6 floors up at least and the views across the ocean are amazing. I can’t praise the hotel and the staff enough I literally can’t wait for sept to roll round and walk out onto that beach Lastly Ricki who works on the water entertainment stand round by the main pool is a real asset to the hotel. He is super helpful and makes you feel safe when booking trips ( we booked loads through him including swimming with the whale sharks and it was one of the most breathtaking beautiful things I have ever done) Can’t wait to be back. See you soon. And I hope my partner and I will be looked after when we come back in September 2020 Jody cordon British.
A fun time at the Caribe
We just spent a weekend (3 nights) in an oceanview room at the Riu Caribe in Cancun. We have stayed at several different Rius before and they put out a really decent product, so we didn't expect any surprises. We were only there 2 days ago, so unfortunately, it was during this scary Coronavirus time so the occupancy was way lower than a normal stay at the resort. This resort is casual and on the lower end of the Riu chain, but I wouldn't let that deter you. It was perfect for what we were looking for and the price point worked as well. The hotel is older, but even so, we found it was kept clean and the grounds were kept very nice. The staff was nice and the entertainment team kept morale up and the pool games / fitness classes running, even with so few people. There are several restaurants at this resort, though unfortunately, they had to close all the restaurants due to lack of guests and so only the buffet was open. The buffet had a large variety of foods and the food was decent. The beach at this resort is beautiful (though a very short beach so if you are a runner, you will have to keep turning around) but it was clean and as beautiful as you imagine when thinking of the beach in Cancun!, and the pool was also very nice. The walk from the beach to the pool was also fairly close so we had a great time hopping back and forth between the 2! The drinks were strong, and overall, it was a really fun time. I would recommend this hotel for a fun, casual beach getaway! **Just a side note - UBER is NOT available in Cancun. We had heard that it was similiar to Puerto Vallerta where Uber can't pick you up from the airport but can drop you off (due to taxi laws) but it is not available. I tried on the day we were leaving to book it, looked like it went through and once the ride was to arrive, the app notified me that it was canceled, so just be aware of that.
The only complaint was the hard beds and the old pillows.......didn’t enjoy the sleeps there but the room was perfect, other than the beds. The service was great in all the restaurants. The employees were extremely friendly and polite. Our view from the Hotel room (939) was incredible.
Staff was wonderful, from the front desk with a warm welcome and remembering us throughout our visit. The facilities were good, restaurants, rooms and pools. The beach was good, plenty of room and access for all. The only downfall was beach cleanliness, not from the waitstaff, but others leaving trash on the beach. Can’t wait to come back!
Overall a great place to go relax and enjoy all the hotel has to offer. The food is very good and so is the variety. If you have allergies to any type of fish stay away from the Asian restaurant cause everything is fried in fish oil. The rooms are very clean and the beds are comfortable. There is a lack of lighting at the stairs in the evening when you go to have dinner at the steak house. Myself and my daughter in law would definitely go back. We have already recommended others to go.