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LocationCancun - Beach
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9775 reviews
We visited the Riu Caribe in October 2022. My husband, My self and My teenage son stayed here for 2 weeks We had a fantastic time. The hotel was very large and spacious, there were lots of places to eat and the choice of food was fantastic. They most definitely had something for everyone. The hotel was spotlessly clean and the staff were lovely and friendly. They were always willing to help and to go that extra mile to keep your drink refilled and bring you peanuts. The double rooms were a little small especially when you have to share with a teenager but we managed. The pool entertainment was absolutely brilliant they always had loads of things going on. The pool party was the best.! The hotel is “beachfront” so you literally step out of the hotel onto a lovely white sand beach. You have full access to the ocean, jet skis and Sun loungers -(that are free) The evening entertainment was a little bit “hit and Miss” if I’m honest some shows were fantastic and other things no so great.! The small tourist shop located in the hotel and next door to the hotel was absolutely “extortionate” in price. The prices are ridiculous. I paid something like £9.50 (English pound) for 6 paracetamol. Advice to travellers stock up on your meds and plasters and creams etc because they will completely overcharge. Overall the hotel The service and its staff was really good. We enjoyed our stay and we would recommend to other people
Nice resort, service, and staff.
Went there twice already. We loved it so much that we went there and brought the family with us to enjoy the same experience we did. Staff didn't let us down. The service was unreal. This was a few years ago, and we still talked about it till now, and that's why I am posting this review. Rooms a decent size all have ocean view. The resort was not that big, compared to others, but it was clean and very well managed. The pool area can get very busy, though. You might have to go down early to reserve a spot.
could be much better
We went during spring break so the hotel was very loud at night, The Food was ok, The staff were pleasant and friendly we had a issue when our credit cards were stolen out of our room and The Hotel was very unhelpful The security isn't great in he hotel . I found the management of the Hotel very un helpful when you had issues in fact they were no where to be seen, The hotel is dated and needs a upgrade, Riu are so much better in Spain as we often stay in them, i found this one left the Riu name down,
We were cautious of the hotel due to the reviews of the food & drinks however we were pleasantly surprised. The hotel is definitely in need of an upgrade but it is clean. The reception/bar area requires some sort of revamp, it isn't very comfortable or relaxing. The decor is very dated. The drinks & cocktails were poor quality, nothing tasted right...... I think it is the poor quality spirits used. The beach was beautiful!! The food was nice, nothing special but nice!! We managed to eat at the specialty restaurants most nights which was a bonus. We had pizzas for lunch most days which were also nice. We didn't pay a lot for the holiday so wasn't expecting much but if the new refurb manages to change the ambience of the bar/reception area and can sort the drinks out we would definitely come back. We did visit a couple of the other RIUs nearby and their decor was very similar & quite old fashioned & didn't have a very relaxing ambience...... maybe that RIUs now? We did stay at the RIU cancun 20 years ago & thats was lovely then but very different now! Of note, some of my make up did go missing during our stay, I am suspecting it was a maid. I didn't report it as I had seen on previous posts that nothing had been done about it. The beds were very small & uncomfortable they need replacing!!
Excelent. Great beach.
Great Hotel. Clean, great service, staff was very kind and helpful, rooms are good size with a big balcony, the hotel es going to be remodeled so its going to be even better. The food is average, with lots of variety. I did the online check inn very good, easy and fast. The pool is very big, with lots of chairs. And the beach is the best, lots of palms threes and chairs, fun activity’s beach soccer and volleyball, we stay all day at the beach from 10:00 am to 18:00 pm. I recommend this hotel if you like the beach and are traveling with kids. The night shows are good, kids activities are good. Great cappuccino.