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Hotel overview

Just a short drive to the shopping, discos and restaurants of Cancun’s popular Hotel Zone, the Riu Caribe provides an exciting retreat for families and active travelers. A great value, guests to the Riu Caribe are treated to splendid, tropically-decorated guestrooms, modern fitness facilities, a popular kid’s club, 24-hours of upscale dining options and a selection of bars and lounges. With impressive Mayan-inspired architecture and a great location overlooking the crystal clear waters of the Mexican Caribbean, the Riu Caribe provides the perfect setting for family getaways and action packed vacations.

Reopening after a complete renovation on August 26, 2023, Riu Caribe Hotel will be the stage for your next vacation full of fun! This family beachfront resort will feature modern design, but also adding thrilling new services and amenities with the arrival of our successful and latest entertainment concept for adults: Riu Pool Party! Get ready to enjoy the 24-hour all-inclusive experience RIU is known for.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 13 miles

Property information

Year Built: 1997
Last Renovation: 2023
Accessible rooms: 4
Floors: 9
Total rooms: 506

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 375 reviews
  • 5.0 star tripadvisor rating
    Fun, Safe Hotel for Women

    Really had an amazing vacation at this resort. Great variety of food, plenty of activities, great parties and most of all clean and beautiful resort. 3+ pools and the beach is beautiful. My travel group was all female and the receptionist accommodated us by putting us in a room in the front close to the elevator to feel safer. The mattress was uncomfortable however I still give this resort 5 stars.

    Jun 23, 2024
  • 4.0 star tripadvisor rating
    Lovely hotel

    A very clean hotel with comfy rooms. Food was excellent and staff was very helpful. One negative was the replenishment of drinks to the room fridge was disappointing. Meant to be on every 2nd day and had to call to make sure we have water in our room and again to get coffee. Overall the hotel was excellent and only thing that let it down for 5 stars was the lack of service to replenish drinks to our rooms

    Jun 22, 2024
  • 5.0 star tripadvisor rating
    Summer 2024

    Visited Riu Caribe in June 2024 for family birthday celebration. We were very impressed with service provided throughout the hotel, particularly waiting staff at restaurants! Food quality was good although we would’ve liked more main dish options. Cleanliness of room and overall property was good! Location was great! Easy beach access with plenty of shade and chairs! 3 pools were decent but would’ve liked to see a bigger kid pool. Overall, our stay was very relaxing as we had many amenities to enjoy on resort property! Will definitely return:)

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Can’t wait to go again!

    Oh my god. Absolutely excellent; in service, entertainment, rooms, location, views, simply amazing! I cannot recommend this hotel enough. My partner had already been before the refurb so with it being my first time to Cancun and my fiancé’s first time back since, we were both very pleasantly surprised! Every staff member we encountered were incredibly friendly, and very helpful; at the front desk, in the main food hall (everyone is so eager to help, we mainly dealt with Isreal and honestly he is faultless, he completely won our hearts; so lovely, very welcoming and always gave my fiancé and I, a good giggle!). The entertainment team are hilarious, and very fun, they had some great games and activities throughout the day. You’ll know the days about to get really fun with a welcoming dance from the team by the main pool at 10am, and Dario starts walking round with his bar on wheels, he’s a great laugh and we really do recommend the Dario Specialty if you’re looking for a drink recommendation! Don’t miss out on Tony’s 12pm Water Aerobics, he and the entertainment team will certainly keep you uplifted, laughing and on your toes with their ventures even on the rainy days. Let’s not forget the daily games that follow, you’re in for a real treat whether you’re watching or taking part! The rooms were beautiful and full of natural light, even the bathroom with a large frosted window allowing the sunlight from the balcony doors to shine through. We stayed in room 781 on the seventh floor which provided a large kingside+ bed - much to my fiancés joy when sharing with someone like me who has no spacial awareness and tends to prefer his side and mine to sprawl across - a large wardrobe with a full ironing board and iron, a large shower room with his and hers sinks, and the fridge (please note you may have to manually turn this on upon arrival) is refilled every 2 days with Pepsi, lemonade, beer and a couple other refreshments that go lovely with the micro bar wall display; 4 full size bottles of Gin, Tequila (obviously!), Vodka and Rum to get you through if you prefer a nice, quiet summer evening on the balcony. Bored of the same view? You’d be crazy but no matter, there are 3 separate large pools (one with a swim up bar if that’s you’re style), and a 4th children’s pool; much smaller and shallow perfect for those who have younger children, toddlers and babies. Not to mention the very large beach that spread across the entire length of the hotel, here you’ll also notice the water sports; jet ski’s, canoe’s and banana floaty rides for example. Riu Caribe also specialise in their parties; 3 themed evening parties (Neon party, Jungle party and White party) and once a week an afternoon ‘pink’ themed party, all of which you’ll enter a somewhat separate section with 2 more pools (the main being designed somewhat as a dance floor placement is VERY shallow, probably knee height enabling a dance and chance to get covered in their foam machines, and the other set at the back that’s deeper with a swim up bar). Even as someone who doesn’t like to party, much like my fiancé and I, it’s honestly worth a visit one event just to experience the atmosphere! As for the location, you’re notice the hotel is in the hotel district for lack of better description but don’t worry, there are 2 shopping centres and a flea market near by, our best advice is to use the Uber services for transport if doing so, they’re not too pricey to be fair, more direct than a bus obviously and much more comfortable. Just as a side note if you want your more familiar brands for shopping and more variety then visit the ‘La Isla Shopping Village’, it’s much bigger and provides all your needs and wants! Weather? Fantastic but all I can say is wear plenty of sun cream, we’re from the UK, Essex and although it can get hot here, it’s certainly no where near 39 Degrees Celsius in Mexico and that breeze? Though cooling, it isn’t fooling anyone but hey, what’s not to love?! Overall, I cannot fault the hotel, and all it offered, it was by far the best holiday we’ve been on being a complete full package, that topped off with my fiancé proposing to me on the beach at the end of our first week, it really was the holiday of our dreams and I can’t wait to go back again next year or so - we’re already looking!

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Beautiful resort

    Absolutely beautiful resort, the staff work so so incredibly hard. Nothing is too much trouble for them, every member of staff is so dedicated and happy to help. Not one member of staff doesn’t work hard or doesn’t deserves praise. Fabulous hotel, beautiful scenery, amazing staff. Would return in a heartbeat Top tip- take straws as they don’t do them, and plenty of sun-cream and tablets as it’s so expensive to buy there. Don’t recommend the shop in the hotel or chemist as it’s so expensive!

    Jun 19, 2024