TripAdvisor traveler ratingbased on 9041 reviews
LocationCancun - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9041 reviews
The customer service wasn’t great. The rooms smelled old and mildew. The food was horrible breakfast, lunch and dinner. The best thing about the resort was the coffee, pool and beach. I high recommend not picking this resort u can really get sick from there food and medical care is limited. I would never go back to that resort!
Nice Vacation Not for the High End Folks!
The front desk, bell, housekeeping, pool, and restaurant staff were very nice and customer-focused. The rooms are very average looking with very little amenities but with breath-taking views out the balcony. Stay away from the Mexican and Chinese restaurant, the food and service are below average. The pool and the beach area are outstandingly great and well kept. This is not a high-end hotel but if you are in a budget, I strongly recommend it. Rent your own car. Taxis are very expensive. I will give this hotel a C+
Excellent trip to hotel Riu Caribe
Wonderful Experience with Wonderful Customer service During COVID-19 .Myself and my Friend went on a short trip and wish we could have stayed longer.Great Customer service all through out the Hotel and food was great Every day,The staff work very Hard to make your trip 100%.Pool and beach are lovely and plenty of Entertainment around the pool area, We did water Exercise and even had a Spanish lesson ,the staff are very upbeat i only wish i could dance has good as them Lol . On the last day we had a Fantastic Massage on the beach for one hour and it was the best massage i ever had By Lou Lou it was just incredible. All the waiters remembered our name and gave over and above Customer service . Thank you for a great Relaxing trip.
If you are looking for Luxury this hotel is not for you.
My wife and I stayed at the Riu Cancun for 7 nights. This is my second time at a Riu property, last time I stayed at the Riu Palace Peninsula next door. The 2 properties are night and day. The Riu Palace Peninsula is luxurious, has a strong focus on culinary and has a calmer vibe, they also serve top shelf alcohol which is a plus. The Riu Caribe has more of a party environment, the food was mediocre at best, the rooms are dated and the alcohol served is bottom shelf. Highly consider your expectations before arriving and decide if it’s worth paying a few more hundred dollars per person to stay next door. On a positive note, the staff at the Riu Caribe is fantastic. They are full of life and do their best to make sure you are happy. The Entertianment staff is always active and making sure everyone is having a good time. The views from the room are breath taking, you can even see Isla Mujeres in the distance, I highly recommend taking a day trip there. Housekeeping also did a fantastic job, make sure you tip them! On the down side.... The pools are extremely packed. During a crisis you would expect the hotel to be at a limited capacity but there were hundreds of people in the pool without a mask. The swim up bar was absolutely disgusting, people shoulder to shoulder trying to get a drink, it definitely made us uncomfortable. The hotel has a buffet and 3 specialty restaurants. The restaurants are an extension of the buffet, different themes but all the same low quality food from the buffet. Overall the food was a big disappointment. Best advise for this hotel is.... When ordering your drinks, ask the bartender for a specific liquor, if not he will serve you the well and it will make you sick. Their “top shelf” liquor is Smirnoff for Vodka, Bacardi for Rum, El Jimador or Jose Cuervo for tequila and Johnny Walker Red for Whiskey. I had to make sure to always ask for a Jimador Margarita or I would be served the nasty stuff. Also, a $1 tip to the bartender or server goes a long way! Overall this hotel is ok if you are just looking to escape and party for a few days in the Caribbean. If you are looking for luxury and like to eat good food I highly suggest reconsidering to another hotel. We ended up eating outside of the hotel 80% of the time, so much for spending money on All Inclusive.
A 10 Days Long Caribbean Dream
The best hotel I have ever stayed at (and I am always on my way to new destinations...). The staff is incredibly nice and attentive. Shout out to the waiters, especially to Alex(breakfast buffet), Nain and Rodolfo. They are the kindest and most caring waiters I have ever met. Also, staff always makes sure everything is sanitized and everybody maintaines social distancing. Food is great, room service and cleaning is excellent, the pools are amazing and clean! The beach is wonderful with palmtrees, white sand and clear water. Events every night and other entartaining during the day. I can’t wait to return one day! FIESTA RIU!