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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
537 reviews
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Oct 05, 2024Great Customer Service
Even with Hurricane Helene staff looked after all the hotel guests impeccably and ket them occupied. Also they cleaned up the debris very fast the following day
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Oct 04, 2024
Professional, Hardworking Team - Delivered Great Service right afterTropical Storm Helene
I just wanted to recognize the hard work of the resort team on my family's trip last week- they did a great job under difficult conditions and we had a wonderful vacation. Wanted to specifically recognize the servers Celia, Elda, Aury, Rodolfo and Israel and dance leader Tony - all of whom were outgoing and genuinely friendly in a way that made our dining experiences even better. I also want to especially recognize concierge Ruben. We arrived the night after Helene passed at 3am, and because of this there was no other team member manning the desk. He did his best under the circumstance to get us checked in promptly, and then when we had an issue with our room due to the inclement weather he went above and beyond to make it right, and saved our stay.
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Oct 01, 2024Unsafe and awful
Totally disappointed with this trip. On Wednesday morning around 5am or so during the storm my husband and I were awoken to a Spanish speaking female entering or balcony door. I was shocked especially since we were on the 5th floor plus we were in the throws of the storm. I asked her what she was doing and she said was sorry. I went to reception and spoke to a manager who was no help. He said it wasn’t his staff. He just blew me off. Extremely upsetting and annoying. I didn’t expect him to search the hotel for her but look at the cameras. I never felt safe the rest of the time there. The food was not the best. It was extremely bland. People around us were actually doing door dash. Ridiculous. Or balcony we couldn’t use because the paint was badly chipping and kept falling on us. We stayed at RIU Cabo and loved everything about it.
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Oct 01, 2024
PERFECT
Great experience, all other reviews mentioned cleaning subject are 100% on point . As someone who looks at that and cares about this I can say well done riu, the boys who clean the beach of sargassum deserve a pay rise they work sooo hard in the heat and try to keep the beach clean constantly for guests. First time being at a Riu hotel and I’m surprised, enjoyed the experience and definitely will try more Riu’s. Staff are amazing , helpful. We got a room on riu party side which was a bit loud , as we wanted a calm and quite room the reception dealt with this very fast and without any issues we got another room which was quiet on the other side with the same beautiful ocean view. Food was okay as it is in resorts . Nothing special but everyone could find something for themselves so 3.4/5 on that. We was at the time of hurricane Helene , but that didn’t ruin our holiday the hotel is well prepared for these weather conditions and handles it professionally. Overall very pleased with this holiday !
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Sep 30, 2024
Stay at Hotel Riu Caribe
This hotel was lovely staff were lovely, food was nice had a lovely variety of food every day, different restaurants for everyone's needs only restaurant we had a problem with was the steak house, the aircon was not on we couldn't eat our food because we were too hot and had to leave as we felt ill with the heat, rooms were cleaned every day had a fridge with drinks in which was refilled every other day had 4 optics with spirits to use also towels were changed every day couldn't fault the cleaning staff. overall the hotel was lovely