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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
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Cancun Riu
Our stay was nice. The room could have been a little cleaner. Above the bed was black residue. Maybe mold not sure. Overall , nice stay! The elevator leaked from vent
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Holiday from he'll.Mexican quoted this is my country
Terrible hotel. It's an 18 to 40s place with very intoxicated,loud people round bar all day and swim up ba which we never could get to.Junior suite a paid upgrade was disappointing, loud group lads jumping balconies and it was dated,settee ripped.For a luxury I expected from paying premium with tui it was a holiday from he'll. Mexican saying THIS IS MY COUNTRY,YOU EUROPEAN, very scary.Security not interested. Police on beach/in hotel.Locals on riu sunbeds boozing. Do not go to Mexico
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Great quick stay
Last minute stay that we booked 2 days before leaving and everything was great at hotel from service, to the food, and espically the riu party.
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Holiday 2025
The overall holiday was good. Clean rooms daily. The hotel was decent, clean throughout. Staff were helpful & polite
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Excellent
We had a great stay at the hotel, it was immaculate, the food was delicious, staff were very friendly and hard working, would highly recommend