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Hotel overview
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
4954 reviews
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Jul 12, 2025Disappointed
We booked the Riu as we wanted to celebrate our anniversary in the country we were married. Unfortunately the bachata is no longer a Riu and we have stayed at the Bambu before. To say we were disappointed is an understatement. The service and standards have deteriorated so much. The room was dated we had to be moved, as the air conditioning sounded like a tractor, unable to lock the balcony doors, ( back of hotel and ground floor) and unable to open the dresser doors. Reception was quite curt and unhelpful. But as we had emailed before hand, kept the names of everyone we dealt with, they eventually moved us. This however set the precedent for the rest of our stay. We found most of the staff, especially in the restaurant acted like they were doing us a favour by serving us. Many times we had to get our own drinks and clean our own tables. There were no animation team at our pool. We were unable to use the beach due to the amount of of seaweed. Not a lot to do in the hotel. First time ever we did not tip the waiting staff . Two nice bar tenders at the TUI pool. Gardeners were great. Even the room attendant had attitude. All the people we spoke to felt the same. Two lost couples said they had issues and would not return. Wouldn’t complain though didn’t see the point as nothing would be done. The hotel is old and dated and the furniture in the rooms reflect this. I love the Dominican but after this trip I doubt I will ever return.
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Jul 11, 2025Lovely hotel
The hotel is clean, modern, and friendly. The rooms are fresh, spacious, with a good balcony. The minibar being included is a real bonus and a nice touch. Food was really good, especially the included speciality restaurants, but the main self service buffet is also good. Drinks service was always very fast.
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Jul 07, 2025It all depends on what you are looking for.
To preface this review, I have been to many RUI resorts in the Carribean and am a RUI points member. I was traveling with 4 Adults and 2 teenagers. I would say that this resort is a good choice for anyone looking for certain things, managed expectations. If you are looking for the following things A good value for the money, families, enjoy the 'Resort" style vacations, are not a picky eaters, if you speak Spanish, like kids, if you are a European with a TUI affiliation, like the pool party scene, heavy pour tropical cocktails It follows that if you are looking for the following things you will not like this resort You are a clean freak, you like upper end spirits, if you speak English, like to explore the native culture outside the resort, you're a foodie, Here are some details in no particular order: The resort is huge, be prepared to walk a lot It's a paperless resort, everything is done on a phone app. Check in - slow, seemed to be language barrier. they do not give you a map, just point in the general direction of your room, it will seem very confusing. Language - There seems to be a bias towards Spanish speaking people, we only speak English at times we were ignored by the restaurant workers and bartenders, it was language, or they just didn't care for me, I have no clue. but it tended to make us fell unwelcome. Bellman - There is no service to take your bags to your room. There are no elevators in the buildings There are 4 fair sized pools, something for everyone Lots of kids running everywhere. Lots of bars The beach - lots of loungers and bar service but it was covered in seaweed, a lot of it, not the resorts fault, but there was no effort to clean it up, not totally sure you could, there was a HUGE amount of it. Restaurants are all pretty much the same except for the Steak House. the problem I had with the buffets were that they had little fresh fruits, salad and vegetables, it was mostly over salted starches and over cooked proteins. Steak House - big portions Mexican place - the chef should meet a Mexican person; the food had little Mexican influence Hibachi restaurant - it is not a Teppan style restaurant, it's just a buffet with sushi Italian place - Buffet Ole - never found it open Sports Bar - Kid food Main Buffet - Pretty standard fair Breakfast Buffet - Where manors and decorum go to die. It was the most crowded and a lot of rude pushy people and it seems a lot of them have never seen a piece of cooked bacon because they sure took a lot of it and don't get in their way Room - Fair; clean, good sized, nothing either outstanding or lacking about any of it other than the TV did not work all week. Mini Bar - Ration the contents, we were there 7 days, restocked once and ran out of drinking water. Overall, it's a decent place, could definitely use a deep cleaning and updating but if this is an issue, maybe you should spend a little more money for the Rui Palace or Macao. The resort has its station in the resort world: budget minded, Spanish (or Euros) speaking families looking for a fun resort holiday, nothing more. Please understand, this is all just my opinions and observations from our visit, take it for what it's worth. If you have any specific questions, please let me know and I will do my best to answer them Be a traveler, not a tourist!! Skip
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Jul 07, 2025
transportation
Would like to see transportation for senior citizens provided to the restaurants and lobby. Visitors should be informed at check-in if there is shuttles available.
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Jul 06, 2025
Awful, avoid!!!
Absolutely dreadful hotel not a 5* that it claims to be!! Ant’s cockroaches everyday!! Reported to reception and eventually sent a lady with a can of bug spray !!!! Just changed our bedding, requested a full room clean and fumigation to the Tui rep and they said it had been done . Don’t believe them as the bedding STILL had the same dirty stains on them from the night before!! Wanted to move us 3 days before us coming home!! Not acceptable!! Hair dryer hanging off the wall, towels in the room stained or ripped. Bedding which was supposed to be ‘clean’ had stains on every time. Drawers literally falling to pieces. Fridge leaking had to put a towel in front of it to soak up the water reported it and 2 days later someone came and messed with the dial inside and left !! Pool area NEVER cleaned always covered in some sort of slime/scum debris sometimes had fruit in it as well. Needed a really good shower afterwards. Beach was covered in seaweed and I don’t mean a little bit I mean mounds of it, had to dredge through that and I wade past some in the water to get to the clearest part of the sea. ( Not that I went in it ) smell was offensive to.