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550 reviews
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Jul 06, 2025Pretty area
Would give 3.5 stars but the people are nice so didn't want to ding them. Had a 2 queen, one room suite with myself and two teenage Boys. Pros: very pretty area of Wailea. Pool is big and nice. Bar food selection when it's open is good. Water bottle filling station with cold, good tasting water on 2nd floor a nice touch. Ice water stations exist also. Comfortable beds. Daily cleaning service was excellent. Basketball court is only about 25feet wide but was good for my boys to play on. Cons: check in was 20min late. Doesn't seem like much but after a long travel day this was a hurt. Don't plan on checking in early at all. Not sure if they were short staffed or what. Bar doesn't open til 3:30pm daily so it's BYO food/drink til then. Ceilings are thin, herd of elephants checked in above us. Sofa bed uncomfortable so didn't use. Breakfast is standard hotel fare, nothing special. Not worth waking my growing Boys up for. On our pool day, closest umbrella was broken with no pin to make it stay up. For the price of this place all that should be in working order. There are no cabanas, the pic on here is old.
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Jun 28, 2025A gem on Maui
In general, I dont like hotels that have a kitchenette. They never get this right and there´s always some grime or some dirt or some... They got this right here in Maui of all places and the whole hotel is a gem. If I had to find a fault, their warm breakfast is a bit so so but overall even the free breakfast is pretty okay. Clean and friendly. Very good.
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Jun 03, 2025
Wonderful staff and perfect for a family vacation.
We stayed here for a week with grandparents, parents and a baby. We loved our spacious and well equipped rooms and the free breakfast buffet every morning. The free shuttle took us to nearby properties and shops and we also had a rental car. The pool Is huge and there was a cute play area for kids.
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May 08, 2025Over priced hotel
Positives: Nicely maintained hotel in a lovely part of the island. Rooms are small but well serviced by staff. Pool area never seemed super busy while we were here. Parking fees at $35 a day is lower than some hotels. Close to shops at Wailea and restaurants within walking distance. Nice staff. Outdoor grills with seating are great so you can cook your own meals and avoid the overpriced restaurants. Negatives: The photos of this hotel are misleading. For example, they show a real coffee maker in the rooms, but in reality, there isn’t one—not even a basic electric kettle. If you want tea, you have to boil water in a pan like it’s 1950. They provide one of those single-serve pod coffee makers with a packet of low-quality coffee that tastes terrible and barely gets warm. They do offer complimentary coffee starting at 5 a.m., which I found surprising given how poor the rest of the food service is. The free breakfast was awful—think cruise ship buffet leftovers. The eggs were flavorless and rubbery, likely poured from a carton. The sausages were strange and unappetizing. The bread crumbled apart, the bagels tasted like they came from Walmart, and the fruit was bland and mealy. What makes all of this more frustrating is the price: $500 per night. Like many Hawaii hotels—especially on Maui—this property is clearly overcharging, banking on tourists who are willing to pay inflated rates. We’ve stayed here before when the rate was around $200, which felt fair. This time, we used points, and thankfully so, because this is not a $500-a-night experience. The “included breakfast” felt more like something you’d get in a prison cafeteria.
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Mar 13, 2025
This Marriott is a winner!
I was ready to find all kinds of things to complain about, since this is a Marriott property and how Hawaiian can a Marriott be?! But I was impressed. The desk personnel are always round and eager to dispense advice about the facility itself and the surrounding area of Wailea. The rooms are clean and spacious with many offering views of the West Maui mountains. True, the property is not ocean front, but there are ways to access the beach. Yes, you could walk there—20 minutes. You could drive to the Shops of Wailea—free parking for now. But the Residence has its own shuttle to take you to and from anywhere in Wailea. Unless you are going to drive upcountry for other areas, you really will not need a car. Taxis can take you to and from the airport. We plan next year to drop off our car and use the taxi. I almost forgot: we had extraordinary service from the hotel’s electrician who not only tried to fix our TV but managed to replace it that very evening. Yes, the price is still quite high even with included buffet breakfast and the toilets are possibly the lowest we’ve ever encountered anywhere. But the location, service, and cleanliness make this five circles.