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TripAdvisor traveler rating845 reviews
Okay could be better, i enjoyed having a balcony in my room the front desk experience could of been better, housekeeping sucked my room was dirty and had hair all over the place, but the food was great a bit pricey but still delicious.
It must be good to be AMG!
Where to start.......I have stayed at this property multiple times and have finally seen a trend that will eliminate this great looking resort from my list for weekend getaways. To start, I am Ambassador level with Marriott and also a lifetime Platinum member. This translates into " I have stayed in a lot of Marriott properties!". I was never hung up on "rank" until this property. In every stay they have never acknowledged my membership in the Bonvy (or former) frequent stay program. The acknowledgement does not make the stay "better" but it does put the staff on notice that you have EARNED certain privilges. One privilege is a later checkout time. On this stay I requested, and was told at the front desk during check in, that my request for 2:00 p.m. check out was in place. On my checkout day I was told that I had to be out of the room by 11:00 and was graciously allowed until noon. AMG was coming in that day and all rooms were needed! It gets better (worse) from there. Roomless, I wandered down to the coffee shop near the front desk only to find that they were out of coffee. Out of coffee, and with AMG coming into town? Next was my silly idea of spending a little time, and money, in the SPA before we left. Another not so great idea. While tryinig to relax in the waiting area I saw tea bags and related items. I went to get a cup of tea while "relaxing" and, oh never mind, the hot water dispenser was out of order. Masseuse came for me to initate my appointment and when I got settled on the massage bed she aplogized that "it was not working properly" and the warming feature did not work! The rank and file folks were very pleasant and apologized several times for the items I describe in this review, management could not be bothered, after all AMG was in town!
The high Price charged does not justified based on poor service, food quality
Renaissance Ross Bridge If grand look and ambiance is important to you than go for it but if you want good service especially for a wedding then go spend your money somewhere else. My son got married at Renaissance Ross Bridge a few months ago and it was nightmare. The staff and event management were difficult from the very beginning. They promised so many items verbally and that they conveniently left out of the contracts. Items that were changed in the contract were the minimum requirement for food and beverage which went from $15,000 to $22,000. If you choose to host any event here, I would suggest going through each line of the contract because they are shady and change items at every turn. Our first event was on a Friday evening. When our guests arrived for check-in, the rooms were not ready for check-in. The hotel policy is that check-in is possible at 4:00pm. The hotel was well aware that we had several out of town guests coming in and were aware of how many guests we had several months out from the date. Our poor guests were sitting in the lobby waiting for check-in for well over an hour. This is unacceptable when you have the check in time in writing and you are spending this kind of money at the venue. Ross Bridge completely botched the lunch at one of our events. The lunch was to be served at 11:00am and they would not allow our caterer to start set up the food, though he arrived at 10:00am with hot food it did not get set up till way past 11:00 am schedule lunch time. All of our guests stood around and waited while the hotel staff set up burners for 45 minutes. The caterer was not allowed to set up his food so that it could be served hot. In the end up food got cold and our guests complained of cold food and the delay was over an hour further delayed Baraat and rest of the program. The Chef who was there for vendors meeting was not on duty so details never got passed down to the staff on duty. Ross Bridge will swindle you out of money spend so please take your business elsewhere. Breakfast was ordered for 75/50 people for two days. Small tray of basic was set up scrambled eggs were cold. We had to look for staff, when any items ran out. The cocktail hour appetizers were purchased for 480 guests. The servers would bring the food out once or twice and never appear with them again. We ordered crab cakes for 200 people and a tray of 50 was taken out of freezer and not even that was brought out, one time I had seen tuna wanton and brochette, she just walked around never offered .even Samosa got served without chutney. No body knew we had crab cake, tuna wanton. Guest asked if we had food I had to call event manager to bring food out. Their servers are not kind and did not engage or offer the guests the food. The staff is very poorly trained and it shows. After complaining about how this was handled, the hotel offered us a $500 credit for a charge of $2800. It was lazy on the part of the hotel and their person in charge of Food and Beverage was not present or helpful. Event Manager Lack of diligence caused our event to be a disaster. Rooms were not that great either one of our guest room ac was not working so they gave one night credit since they had to change his room; lights were flickering in entrance of the room in several rooms. There were many other problems with this hotel and I do not recommend it to anyone for hosting event specially a wedding. The staff from the event manager to the food and beverage, housing manager to the servers is all poorly trained and there is no communication between the different levels. The service is horrendous and they are all very unprofessional. For the high-price charged by the resort is not justified, based on the poor quality of the resort’s service, food- quality & quantity, rooms and overall experience. Service is horrible. Dealing with Ross Bridge was stressful and agonizing each step of the way. Save yourself the time, money and stress and please go find another venue.
Gorgeous exterior. Beautiful community. Stunning golf course. Walk inside and its incredibly, not incomprehensibly dated. Room so dated. Bathroom gross. Service was sub par and food was beyond horrible. Irish nachos a complete joke. $15 for potato chips with sour cream on them. Such a terrible disappointment all around. This resort has so much potential!
Despite it raining 90% of the time during my stay, I enjoyed this luxurious hotel. Would love to bring the golf clubs next time. All staff very pleasant, super clean and comfortable rooms. Nice pool area and 2 great bars.