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Looking somewhere else next time...
This used to be one of my favorite hotels. We have stayed here 4 times. Once a year. Last year, it had started to downhill. This year, it was just absurd. Was COVID the factor? Nope. To start off, I want to make sure the front desk staff gets their due. Talk about lack of customer service skills. I was just checking in and they were being rude. We had requested a high floor and we got the 4th floor. I just asked if they could check and I swear I must have been wasting their dang time. Lots of eye rolling behind those masks. Yep, we can still see your eyes maybe not your mouth and nose. I came back later to grab a soda and once again... apparently checking me out was the bane of their existence. It’s Labor Day Weekend and this hotel has 16 floors. We were on the 14th floor (amazing view by the way...). It’s all fun and games until this HUGE hotel is only running 1 elevator out of the 3. To the 14th floor. The first time, we waited for an elevator. For 19 minutes. Then, we had to back down later in the evening. So we took the stairs. Down 14 flights of stairs. None of which are clearly marked and end up on this bottom floor which looks like a scene of a horror film. Then the only door out is the emergency “an alarm will sound if pushed” exit door. Spoiler alert: the alarm didn’t go off. Now, we are on the side of the hotel in a freaking alley. Yeah. At night. I’ve never felt so unsafe at a hotel in my life! To say we are done with this hotel would be an understatement. Please stay somewhere else for this amount of money.
Annual Conference in Virginia
The front desk personnel was very helpful and courteous. They worked with me when I was expecting an overnight delivery. The staff was extremely helpful in making this a very satisfying stay. The room was very comfortable throughout the 4 nights.
Great rooms, food not so good
My wife and I stayed here over night for a conference. Our room was wonderful. The food was barely passable and the service in the restaurant was worse. Would go back again for the room, but would bring my own food or would go out to eat.
Attended a weekend conference and thoroughly enjoyed our stay. Our room was clean, comfortable, quiet, and no rugs (first time we have experienced hotel room with no full of dust/dirt rugs). Breakfast staff was "off", but food good. Conference support excellent. Only complaint was ability to adjust water tempatur in shower - just couldn't seem to get it right - too hot or too cold.
Thank you Renaissance for restoring my faith in Portsmouth Hotels
Had a fantastic stay at the Renaissance. After my last fiasco of a stay, I couldn't go with another per diem location. If you have business at the hospital this is the perfect location right outside of the gate and within walking distance to High St restaurants. The rooms are spacious and clean. Customer service with the staff is a priority and it shows. The only hiccup is that the hotel is undergoing renovations and the water was disrupted during my staff but it didn't seem as if the contractors communicated this to the front desk. The banquet staff was also amazing working with us for the work event we held at the hotel.