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TripAdvisor traveler rating771 reviews
Annual Conference in Virginia
The front desk personnel was very helpful and courteous. They worked with me when I was expecting an overnight delivery. The staff was extremely helpful in making this a very satisfying stay. The room was very comfortable throughout the 4 nights.
Great rooms, food not so good
My wife and I stayed here over night for a conference. Our room was wonderful. The food was barely passable and the service in the restaurant was worse. Would go back again for the room, but would bring my own food or would go out to eat.
Attended a weekend conference and thoroughly enjoyed our stay. Our room was clean, comfortable, quiet, and no rugs (first time we have experienced hotel room with no full of dust/dirt rugs). Breakfast staff was "off", but food good. Conference support excellent. Only complaint was ability to adjust water tempatur in shower - just couldn't seem to get it right - too hot or too cold.
Thank you Renaissance for restoring my faith in Portsmouth Hotels
Had a fantastic stay at the Renaissance. After my last fiasco of a stay, I couldn't go with another per diem location. If you have business at the hospital this is the perfect location right outside of the gate and within walking distance to High St restaurants. The rooms are spacious and clean. Customer service with the staff is a priority and it shows. The only hiccup is that the hotel is undergoing renovations and the water was disrupted during my staff but it didn't seem as if the contractors communicated this to the front desk. The banquet staff was also amazing working with us for the work event we held at the hotel.
Great customer service but needs updating
My husband stayed for a weekend. We started in a room which needed updating. Water damage in the corner. Soot on ceiling near vent. We were moved due to very noisy couple in room next to us. Sheena, the office manager upgraded us to a room on a higher floor which looked it was just redone. I hope this is the plan for the entire hotel. Front desk, valet, and restaurant staff was friendly and accommodating. It’s a perfect location if visiting Olde town.