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TripAdvisor traveler rating
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Parents stay while student did college orientation
The hotel is located in a walkable area. Close to CofC and King st and the market. The pool is perfect to dip in and cool off. Peyton at the front desk is amazing as is the bartender at Lenior (can’t remember his name, tall long hair beard- he gave great recommendations for food!) the pillows were super fluffy (which I love). Would stay here again! Love the themed happy hours every night!
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Valet is king in downtown Charleston
From the beginning it was clear the level of service we were about to experience, just from the valet! Brian is the best employee any company could ever ask for, his vibrant enthusiasm to share what Charleston has to offer reflected in the level of service delivered. I highly recommend staying at this central downtown location. And remember tip your valet man ! Thanks Brian! P.s. the hot wheels car is legit
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Exceptional Staff
All staff was pleasant, but a couple of exceptional employees. One night Payton was serving room service. We shared the elevator. Payton was not intrusive but accommodating our questions. Our second day she was working the front desk and quite helpful to us. Wendesday the elevator was being inspected. Luckily, Cleve was standing there. He asked us what floor on which were staying. Six and I have a bad heart condition. Cleve, quite the gentleman and friendly. Two fantastic employees! Thank you!
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Beautiful Hotel with excellent service
Wonderful hotel and service was excellent. Richard was a huge help both with restaurant recommendations and handling our luggage
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Dark and drab, avoid if you want Marriott bonvoy benefits
The location is good but otherwise a disappointing experience. Others have posted that the experience isn’t what would be expected for bonvoy elite members at other Marriott locations and I agree. The pictures the hotel puts online look like a completely different hotel. In reality is is dark, drab and could use a refresh. I had an issue during the stay, the front desk told me a manager would follow up with me and of course I never heard back. Wishing I would have just stayed at another cheaper Marriott in the area.