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935 reviews
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Jun 22, 2025Best Hotel Customer Service in Birmingham
This hotel is just as beautiful as the photos. Truly. The grounds are lush with trees and plants; it's an absolute escape from the hustle and bustle of everyday life. I tagged along on a business trip my husband had to take to Birmingham so I was "stuck" there for two days without a vehicle (of my own - of course I could have Ubered). I had my little dog with me and this hotel is so big and the grounds are so walkable and beautiful we did not have a dull moment at all. I especially loved that this hotel is nestled in a beautiful neighborhood with some of the more architecturally interesting homes I've seen in a long time with equally beautifully landscaped lawns. There are also shops and restaurants that are within walking distance although we did not get a chance to stay out that long because of scattered showers. The rooms are very generous in size and I believe every room has a balcony - it's a great way to start the day having a cup of coffee looking out over the beautiful grounds. This is a golf resort hotel so there are sprawling ground with beautiful pine trees - attention to the care of the natural ambiance is clearly abundant here. Our room was also very clean, housekeeping was wonderful and the bed was very comfortable. As great as this hotel is the staff is even better. I have "tagged along" on a few trips to Birmingham with my husband and because I'm at the hotel most of the day I tend to have a lot of interactions with the staff. And I have to say the staff at this hotel is top notch. They have perfected the mix of Southern Hospitality and Professionalism. Being a golf resort they tend to be busy, but they still maintain absolute friendliness and hospitality on a level that is rare these days. And hands down the best I have experienced in Birmingham. And take the time to go to the spa! I had the most wonderfully relaxing pedicure while I was there. Thank you so much to all the staff at Ross Bridge for a most wonderful tag-along stay! I can't wait to come back!
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Apr 07, 2025Not worth the money or the drive
I was really disappointed in the service at the resort. The spa services are not available after 3pm, which is contrary to the information published on the website and in the pamphlet provided at check-in. The spa receptionist was unhelpful and resentful when I asked to make an appointment. Housekeeping did not service the room at all during our 4-day stay. I had to call to request towels and toilet paper. The restaurant ignored us. We waited 23 minutes for someone to acknowledge us and take our order. It took another 45 minutes to get food.
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Feb 07, 2025
Delightful stay, incredible staff
My stay at Ross Bridge with my niece and toddler grand niece was flawless. From the valet to Mr. Curtis, housekeeping, amazing bar staff and breakfast staff we were treated with utmost hospitality. Carlos provided so much more than professionalism expected at a five star – extra efforts in a sold out situation, kindness, and attention to every detail to ensure we enjoyed our time together as a family. He knew it was important to me to enjoy the indoor pool, especially with my little niece, and followed up after the first evening to make sure we had enjoyed it – which we did, very much. The breakfast buffet and made to order pancakes and waffles were absolutely delicious and the staff delightful. I enjoyed relaxing in the bar with delicious cocktails and on one afternoon we ordered some simple but very tasty small plates. The bartenders were top shelf, along with their service. Our sincere thanks to Carlos and everyone for a special family time to remember. I'll be back in a couple of months.
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Nov 20, 2024
Renaissance Relaxation
Hidden away - but well worth the find is the Renaissance at Ross Bridge. Attention to detail, accommodating and friendly staff throughout. Relaxed location with great pools (indoor and outdoor). Rooms are tastefully decorated, with nice patios.
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Nov 02, 2024Top golf and spa hotel
I suppose that many guests come here to play the wonderful RTJ Ross Bridge golf course. Tee #1 is just a few steps away from the hotel complex. Unfortunately some of the golfers had to many beers during their round and dominate the facility with their noise. It can be loud in the different restaurants or bars, or outside on the patio. As a non golf playing guest you might feel disturbed. Other than that everything is top notch.