TripAdvisor traveler ratingbased on 3252 reviews
Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Nuevo Vallarta Unlimited - Luxury is beachfront hideaway where unforgettable memories are made. This Hotel includes reservation-free dining at five dining options, top-shelf spirits poured without limit at five bars and lounges including the Sky Lounge offering stunning views of Banderas Bay and the Sierra Madre Mountains to watch the sunset while sipping a delicious cocktail. Cool off in any of three pools including one adults-only pool. Daily activities at the Explorer’s Club for kids 3-12 years old such as arts and crafts or weekly campouts, and the Core Zone Teens Club for teens 13-17 years old with activities geared just for them.
Ideal location close to several adventurous excursions including sport fishing, eco-adventure tours, and the colonial town of Sayulita “Magic Village”.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3252 reviews
Great bar service
My cousin and I took a quick trip and the hotel service surprised us greatly. Checking in/ access ro the resort was easy. The food options were also decent. The bar service at SKY Bar was great. Jorge and Eric did a great job at making our night fun. They were very attentive and provided great customer service!! There seemed to be a lot of couples and families, which I attribute to the contingency we’re going through. I would recommend the resort to anyone.
Super satisfied with our visit to Reflect Krystal Grand Nuevo Vallarta
My family and I visited July 3rd - July 6th 2020. Super happy with the service we received everything was very nice waiters payed close attention to everything we needed especially The Captain at The Grill Gabriel Salazar and his team Libni, Eduardo, Maurizzio. And Rigoberto at the snack bar. Captain Gabriel prepared amazing drinks for us very delicious. They made us felt like we were at home. Housekeeper made sure to clean our rooms every morning and bring clean towels every day during our stay and refill our mini fridge with drinks. Thank you so much for your amazing job keep up the good work guys!
Food was the best ever
We stayed at Krystal grand Feb 23- mar 8. It was a great trip. Food was amazing. Best fruit we ever had. Staff is very attentive. Would have preferred a better view of the ocean being that we paid for an upgraded deluxe ocean view room. We were on 5the floor of building 6 and looked directly down onto the roof of the Japanese restaurant. Bar service amazing. Issac Beltran was very helpful with questions about trips to bucerias and the malecon. He even helped me set up uber on my phone. We will be back. Next time would like a better view of the ocean please.
Okay, But Not Great
The hotel itself is a bit run down and much smaller than the images and map looked when researching. The separation between adults only and family spaces was not ideal with the swim-up bar being a joint area and the 'adults only' right next to the family area (literally only a waist height wall in the water separating the two). When I asked for linen to make up the fold out bed, I waited an hour and then walked to the reception area (because our phone wasn't working) to then have to wait another 15 minutes while they made calls and figured out how to get me some sheets ???? I then had to wait another 20 minutes for them to arrive. The reason for the trip was for my mom's 60th. We pre-arranged for the room to have it's 'something special' and for Dinner to be sorted. Upon arrival, we were moved to a higher room (not better... but higher) which was nice - but the decorated room and cake/champaign that was supposed to be waiting for us did not move with us. I even mentioned it to the concierge - who said they would bring something up - did not. We were given the wrong information (which happened a few times) about the need to sign up for the excursion resulting in it being full and us not being able to participate. My mother injured her shoulder when going to place her arms on the wall to enjoy the view and didn't see a large dip in the concrete (none of us saw it.... it is not clearly marked) which made her trip slightly and hurt her shoulder leaving a large bruise. The response to this was, sorry. You have no choice but to listen to the nightly entertainment because the resort is so small and even with the door shut and the aircon on - it was still very loud with the balcony light not being able to turn off either. Information on the room service was not provided upon check in and confusing. The location is far away from the towns (on either side) and not convenient if you want to walk and explore The best part about the resort was the food. there was a nice selection of restaurant choices at night (not during the day) and the food at even the cantina was varied and tasted good. The drink service was also good and prompt. If you have kids, or if you are doing a family thing and need to accomodate for both kid and non-kid family members it is a good option but if you are having a holiday without children I would not recommend this resort. I was very disappointed and will not be returning. This was my experience as a 'VIP
Fantastic Experience, Would go Back
This resort goes above and beyond any expectation I had. I am not sure where the negative reviews are coming from. I think that some people just don't know how to relax and have a good time. The staff are absolutely incredible! Attention to detail in on point and they are there to make sure you are having the best experience while at their resort. The food is also fantastic. There are four restaurants, plus the buffet. Each restaurant has its own unique taste and does not get old. The hibachi style grill does require reservations, but it is not a complicated process. We put reservations in at 11AM the day of, at the concierge desk. The rooms were great too. We had a room on the second and sixth floor. Views of the resort and ocean were refreshing to look at. Housekeeping was spot on each day as well. The room service was awesome! Literally 24 hours a day, we had pretty much everything on the menu and it did not disappoint.