TripAdvisor traveler ratingbased on 2107 reviews
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating2107 reviews
Great hotel!! Very clean and Covid conscious!! The check in was a breeze and welcome drinks on point!! Will report about our entire stay at the end of our vacation!! Mexico is OPEN, PLEASE COME!! The resort was very accommodating!
Safe and fun, excellent service
We spent a full week over there in a super clean and nice room with ocean view. The beach had been beaten up by a storm the week before and it was very clean. Not suitable for swimming but beautiful nonetheless. The pools and common areas were kept super clean and orderly. Excelent service at all bars and restaurants. Food was not the best I have tasted but one must consider that I am Mexican and my grandma is the best cook. The entertainment team were super fun and made sure we had a great time even though there were so few guests in the resort Christian, Sebastian and Eduardo always putting a smile on our faces. Bar tenders are really good Fernando, Jesus and Ramon are my guys, they knew exactly how to prepare my favorite drinks. And Efrain and Jose the best wait staff! So nice and attentive, I travelled with my 10 year old daughter and they were always conscious of her presence and adjusting the menus for her. A real good experience but above all, the staff was the best part of the trip. I don't tend to go to the same place twice but because of these guys I am seriously considering going back with the rest of my family it was such a pleasant stay. Housekeeping was also AMAZING.
The place is highly recommended, they do activities every day, you have many services, the staff is very friendly, the bartenders are the best, for example José Dorantes Camargo, a very friendly and attentive person, they serve quality drinks, you have very good facilities, I recommend to go with the family
I had an overall WONDERFUL stay! The employees were very nice especially Gerardo,Daniel and Humberto and can’t forget Pedro they were always so cheerful and helpful with anything I needed. During my stay Hurricane Genevieve passed by and they made sure we were okay and were aware with everyone’s safety. The only thing I really didn’t like is that everyday they had the same menu for food so I got tired of eating the same thing everyday, but I figured it was due to the Covid that we couldn’t have the buffet they usually have but changing the menu would’ve helped as well. Other then that I enjoyed my stay and will be back.
Love love love!
I came here with my partner for a new couples get away. The guest services team were phenomenal, even through this time with reduced staff due to Covid-19. The chief of concierge, Mario, was incredibly helpful with all of our needs. My partner is from Italy, I am from New York, and Mario was fluent in Italian as well as English and Spanish, making communication incredibly easy and fun. Our room was the swim out pool, and I would absolutely recommend it for the price. The food was delicious, not a single bad meal! We met a handful of friends here that I can already tell will be life-long friends. Truly couldn’t have asked for a better time, and so much love and thank you to the staff.