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9799 reviews-
Krystal Grand
Great resort for a relaxing week in Cancun. Prime location on the best part of the beach. Food was very good for every meal we had and the staff were all very friendly. Especially enjoyed the guys working around the main pool area by the swim up bar. Alejo, Felix and Oswaldo did a great job keeping us looked after and even made a couple really good food and drink suggestions to us during our stay.
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Had a great relaxing time. Nice employees at this resort.
Great place for relaxing and the beach. At the pool the service is amazing, Felix Alejo and Oswaldo are amazing with their kindness and beautiful smiles. They LOVE their job and it shows. At reception it took no time after having asked to have our room switched as we didn’t get a balcony when we first arrived.
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Amazing service
The service was very good and staff could not do enough for you, especially Eduardo from the Ayami restaurant who was very friendly and Antonio from the pool area who always made sure we had drinks. The cleaning service was very good and the mini bar was topped up regularly. The location was great as it was just off the beach and lots of rooms had a view of the ocean. The choice of restaurants was good and the menu changed regularly.
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Don’t waste your money!
The whole stay was disappointing. The best thing about this resort is the beach. The staff was quite friendly and attentive. Food was just average. Edible. The Ayami Japanese restaurant, a la carte not the Hibachi table was probably the best food. The room 1131, corner sweet with fabulous views. Unfortunately, the glass shook the entire time we were there due to the winds. It was windy the entire time we were there. On our last night it rained and it was pooling inside the room from two different spots in the glass. Tiles were raised in front of the washroom doors so had to be careful not to stump your toe. Drinks were underwhelming. There was a lot of “not as advertised”.
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Great Resort and Atmosphere and STAFF
Great Resort, The staff are incredible, Alejo, Felix, Antonio and last but not least Julian, above and beyond workers who I would hire anyday at my restaurant. Awesome vacation to do nothing and let these guys be rockstars! Mucho Gracias Amigos