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Hotel overview

Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Reflect Cancun Resort & Spa - Unlimited Luxury invites friends, families, and couples to a vibrant getaway. Reflect Cancun Resort & Spa - Unlimited Luxury is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Luxury® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.

Property information

Total rooms: 398

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Ratings & reviews

TripAdvisor traveler rating

4.0 5645 reviews
  • 4.0 star tripadvisor rating
    Happy with the service

    I usually don’t write reviews and I was very impressed with 2 people . Moises a server at the restaurant Las velas and Raquel at the kids club. It wasn’t the best experience at this hotel to begin with , however when I was at the pool I met Moises he recommended the restaurant that has the best Buffalo shrimps in the area (10/10). Raquel and Gimela were very nice and friendly making me a bracelet, knowing that these people treat you and care for you is the reason why I’m always coming back to this hotel.

    Apr 13, 2021
  • 3.0 star tripadvisor rating
    Waiter Review

    We arrived Saturday and had a semi okay experience with staff/hotel. We did notice not a lot of guest tipped which is sad for the hard work that goes into providing customer service and that may result in the lack of motivation. However, tonight Tuesday we had the pleasure of having Pedro as our waiter for El Moterro and he was absolutely delightful. Even though it seemed like they were short staffed he was attentive to us and was up and down trying to serve the other tables as well.

    Apr 13, 2021
  • 5.0 star tripadvisor rating
    Moises the server/Moises el mecero

    I never right reviews, but Moises deserves every one of these words and more. He went out of his way to make sure that we felt special on our 10 year anniversary! We were lucky to have him for both of the times that we ate at the restaurants at Krystal Grand Cancun. Moises es un mecero excepcional. Grand Krystal Cancun debe tener mas trabajadores como el!

    Apr 11, 2021
  • 5.0 star tripadvisor rating
    krystal grand

    geovany was the best server at hotel. so friendly and accommodating. I’ll be sure to sit in his section on the beach every time. you can order any food or drinks with the best beach view. his service is always very fast too.

    Apr 07, 2021
  • 5.0 star tripadvisor rating
    La vida!!

    GEOVANY is the best server in grand krystal ever!!!! He is super kind, helpful, talkative and friendlly!! I super recommend it, AND HE WORKS WITH THE BEST VIEW IN CANCUN!! I WOULD LOVE TO STAY Longer Here!!

    Apr 06, 2021