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TripAdvisor traveler rating8070 reviews
Gregorio was AMAZING !!! The food was awesome 🤩 this is by far the best experience I’ve had on an all inclusive vacation . The new altitude tower is amazing I’m definitely coming back . From the pools to the breakfast OMG
Georio was excellent. It was very entertaining and the food was delicious!!! I highly recommend trying out. He was very friendly and kept the party going. I will definitely tell my friends about it. It was so much food had to get a to go box. I wish I could've gotten some fried rice to go.
12/10 for amazing service, beautiful location and unreal tasting food.
I just came back from my second stay in 2023 at the Krystal Altitude Cancun and I have nothing but amazing things to say about this resort. Unfortunately, my wife left her Louis Vuitton wallet at The Grill restaurant at lunch but didn't notice for about 6 hours later. Believe it or not the resort had her wallet at the front desk for us, and that says a lot about the service you get here. What brought us back a second time is the friendly and great service. Where to start? Jair at the Altitude Tower bar makes sure you're always having a great time and makes some tasty drinks. My fav drink he made was the expresso martini. Celenino is a big baseball fan and so polite and smart and you won't find a drink empty while he's your server. He even remembered my name from our trip in January. So classy. Speaking of class Alejo is an exceptional server and provides outstanding service and is so funny. You can't forget some of my favourite servers Ivette and Geovany. They both offered advice on and off the resort and made sure we were having a great time at the resort. Carlos at the main tower bar is a legend and works typically nights. Super friendly gentleman who speaks great English. Be on the lookout for all the servers I've mentioned above. The location of the hotel is unbeatable, offering breathtaking views of the Caribbean Sea [book the oceanfront view] and it's easy to access the city's attractions and ferry if you want to go to isla mujeres. It's a short 5min [safe] walk to the grocery store where you can get clothing, food or anything you would at a store like Walmart in the USA. Whether you're seeking a romantic getaway or a memorable solo adventure, Krystal Altitude Cancun is the perfect choice. Highly recommended it and I can't wait to go back.
“Risotto” the best Restaurant and the best server Eduardo
The only thing I want to share is the restaurant "Risotto". Although it is a all inclusive hotel (optional) it's definitely the best restaurant in the hotel. I won't say that every meal I had in the hotel is very good,but what really makes me feel amazing was the service provided by Eduardo in restaurant Risotto. He is the best server with the best altitude, and yes,he is the only person with the most patience. I am highly recommend anyone to visit the restaurant and have a great even evening with Eduardo.
The Food and drinks were amazing! Sara and Christel were wonderful and the service couldn't have been better! They were very hospitable and took care of us in a timely manner. Highly recommend the ceviche and guacamole