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TripAdvisor traveler rating5249 reviews
NAME CHANGED DURING STAY FROM REFLECT TO KRYSTAL GRAND
My trip was originally canceled due to COVID and I rebooked for Sept 26-Oct 3. I was disappointed to find that only one restaurant per night was available for dinner and you needed to make reservations. After my initial disappointment, the staff could not have been more accommodating. They were always pleasant and helpful. A few that stand out were Lidia at the front desk, Ernesto the restaurant manager (I believe)made a special anniversary dinner for my husband Mitch and I on a balcony overlooking the pool, Alejo at the pool bar (he would find us each day even on the beach to take care of us and Pedro was our dinner waiter most of the time. They absolutely nailed how you should treat your guests. If you want a night life, this is not the place for you. There is no real "beach bar" something outside to enjoy the views while sitting. This is more like a relax and sit on the beach and eat kind of place. The ocean view here was amazingly beautiful! My advice to any would be travelers in general to Mexico, is to take many 1's, 5's and 10's if you tip (even though it is included in the price of the all inclusive) I always tip everyone no matter what. We also enjoyed our trip to Isla Mujeres it was fun and if I was a bit younger would have stopped at all the little dive bars and restaurants on my around the island on the golf cart and end at the beautiful beach at the North end.
CAUTION: The property has two separate buildings and they are not of the same quality
I would not recommend staying at this property. The lobby is very nice but it all went downhill when I got to my room and realized (much like other guests I met during my stay) the property has two different buildings and services provided are not the same. It appears most of the glowing reviews on this property are about the Altitude tower, while the other is sub-par at best. Please note no one informs you of difference until you bring it to their attention. I booked back in June and some policy changes were made effective at the start of September of which they failed to inform me. The room was very dated, had a slight odor, the entertainment was non-existent and the food was terrible (also it was operating under limited hours of operation). The staff was also not very accommodating, essentially only providing an option to pay an additional $90/ night to move to altitude, which is what I already thought I'd paid for. From the beach the other tower is rundown and an eye sore. I would suggest you find another place to stay because this is not IT.
Awesome week at this hotel! Beautiful location, professional and very friendly staff. Our server Pedro was the best! We got treated like royalty. Will definitely go back! Highly recommend for families with kids. Oh, and the food was great! Our son has lots of food allergies and staff made sure that his food was not contaminated with anything he was allergic to.
My family and I spent a great week at the Reflect Hotel. enjoying a superb service and cleanliness, exquisite food, taking advantage of its great location and taking long walks at its magnificent beach. The whole staff was highly interested in maximizing our confort and they accomplished to do so day after day. Many thanks to Grisel, Thania, Ivette, José Luis, Gerardo, Pedro, Ignacio, Fernando, Alonso, Alfonso, Alejo, Jair, Ernesto, and all of the Hotel’s team. We spent a lovely week and look forward to returning soon again.
How do I begin? Reflect Cancun Hotel WAS SIMPLY AMAZING!!! From the Staff, the Location, the food the experience!!Everything!! Ill start with the staff ..OMG!! Everyone was so genuinely friendly polite, kind and helpful. And I mean EVERYONE,!!! from the Senor who takes your luggage to your room, the girls at the front desk, the cleaning crew .the girls at the CoCo Café to all the bartenders!! ..The staff at the buffet was very patience as well since they had to serve you what you wanted .. Luis and Ramon at the pool bar were always very nice to me and my friend!! Don Pedro at the Rissoto restaurant ..he should win the world’s best waiter!! I loved the humility of everyone on their service … they really make you feel special and they are happy you are there!! Every time I have visited Mexico I loved the people but particularly at this hotel the staff was just SUPERB!! Then, Location!! OMG!! I could have not picked a better location even if I’ve tried!! I am sure every hotel in Cancun has wonderful views and beaches but Reflect Cancun being at the end of Punta Cancun has a beach that was just so crystal clear, no waves, warm ..we spent hours just in the water, the fish pass right by you and if you do a little snorkel you’ll feel like you are on a fish tank!! Also for those who love to party, this hotel is within walking distance to the party area at the Zona Hotelera .(Coco bongo, Congo, La vaquita, Hard rock café etc.). we literally just walked there every night and back (save about 20 to 30 bucks a night in taxi!!) The facilities!!! The pool bar was the biggest selling point for me .. There weren’t many options under my price range of a hotel with a bar inside the pool which makes a big difference in my experience cause I love to have a drink while I dance in the pool and meeting new people. It has 2 or 3 other pools, an infinity pool for VIP guess but I still got to take pictures there and I look soo fancy!! My room was spacious, clean .. fancy I would say and had spectacular view!! The food was delicious !! you should try the Ceviche de Maracuya (Passion fruit Ceviche .. ) we ate it at the pool many times !!was our favorite!! Anyways on the scale to 1 to 10 I would give 15!! You should really check this hotel out .. !! I got a great value for what I paid!! Thank you Reflect Cancun for making this vacation one of my favorites of all times!! Especially since everything that is going on I really need to de-stress. I forgot to mention ..They took all this cleaning and Covid 19 health protocol very seriously but relax enough for everyone to feel as normal as possible and I really appreciated that!! I could go on and on .. I really had a great experience …Reflect Cancun .. THANK YOU!!