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TripAdvisor traveler rating5645 reviews
Happy with the service
I usually don’t write reviews and I was very impressed with 2 people . Moises a server at the restaurant Las velas and Raquel at the kids club. It wasn’t the best experience at this hotel to begin with , however when I was at the pool I met Moises he recommended the restaurant that has the best Buffalo shrimps in the area (10/10). Raquel and Gimela were very nice and friendly making me a bracelet, knowing that these people treat you and care for you is the reason why I’m always coming back to this hotel.
We arrived Saturday and had a semi okay experience with staff/hotel. We did notice not a lot of guest tipped which is sad for the hard work that goes into providing customer service and that may result in the lack of motivation. However, tonight Tuesday we had the pleasure of having Pedro as our waiter for El Moterro and he was absolutely delightful. Even though it seemed like they were short staffed he was attentive to us and was up and down trying to serve the other tables as well.
Moises the server/Moises el mecero
I never right reviews, but Moises deserves every one of these words and more. He went out of his way to make sure that we felt special on our 10 year anniversary! We were lucky to have him for both of the times that we ate at the restaurants at Krystal Grand Cancun. Moises es un mecero excepcional. Grand Krystal Cancun debe tener mas trabajadores como el!
geovany was the best server at hotel. so friendly and accommodating. I’ll be sure to sit in his section on the beach every time. you can order any food or drinks with the best beach view. his service is always very fast too.
GEOVANY is the best server in grand krystal ever!!!! He is super kind, helpful, talkative and friendlly!! I super recommend it, AND HE WORKS WITH THE BEST VIEW IN CANCUN!! I WOULD LOVE TO STAY Longer Here!!