Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
830 reviews
-
Jul 03, 2025Extra fees, rude desk attendant, low quality
Undisclosed and mandatory extra fees for parking ($10 per vehicle per night) and pets ($15 per animal per night). John, the balding desk attendant with a laughable comb-over was also condescending and rude. On top of those unpleasant surprises, this is also the worst Red Lion I’ve ever stayed at. The A/C barely worked, the hallway smelled like marijuana, the exterior doors weren’t secured, and the gated parking lot is terrible for large vehicles or those with trailers. Do better, Jon and Red Lion. :(
-
Jan 30, 2025Excellent customer service
Service was amazing! The gentleman at the front desk was so friendly! We checked in late at night, and as we walked into the hotel noticed my daughter’s suitcase wheel was broken (we were flying out the next morning). He went above and beyond finding us tools to fix the wheel so we could continue on our trip with all wheels in tact! Helpful getting our shuttle and getting us to our room to prep for our early morning flight. Thank you!
-
Aug 27, 2024Friendly staff but noisy rooms and dated furniture, not so comfy
I stayed here for one night before flying out of Portland airport with my husband and our two pets. We parked a rental car here and the parking was $10/day - they charged us $65, I know there was a pet fee, but $55 seems excessive. We had a ground floor room beside the car park, it was quite noisy. The bed creaked a lot and the pillows were very old. The curtain was missing from the window so a lot of light came in. There was so much noise every time a guest closed their room door, the whole room shook and vibrated, The shower was great though, and the toiletries were great quality too. Check-in staff were really great, they are some of the nicest people I've interacted with at a hotel - it's a shame the rooms aren't of the same standard. Sidenote: you can use DoorDash to order room directly to your room which is pretty cool. There is an airport shuttle but I did not use it. There is no breakfast options either, just a vending machine and a small cupboard of items you can buy like cup noodles and snacks. I don't think I would stay here again because of the loud noises.
-
Jul 18, 2024
Excellent Check In and Front Desk Support by Tina Russell...
What a phenomenal hotel offering for travelers passing through Portland Airport PDX! The Front Desk Customer Care person is Tina Russell. This woman is simply extraordinary in terms of customer service, communications, hospitality, personal attention, gentleness, knowledge and due diligence. I watched her check in a line of 8 check ins at 4 pm the day we arrived without missing a beat and making each customer feel like they were the best and most important person in her world at the time. We need about 500 of Tina types in Honolulu and i surely hope that Red Lion takes care of her as we need her expertise in the Island desperately! Many thanks Tina and Red Lion PDX: she sat the stage for us to have a very surprising and rewarding PDX stay! Much Aloha, Pat Ferraris Maile Homes Honolulu Hawai'i July 15-17, 2024
-
May 28, 2024Shuttle will be full
Terrible customer service! When I booked reservations I confirmed that there was a 24-hr shuttle to/from Portland airport. What they didn’t tell me was that the shuttle only has 12 seats and it services 3 hotels!! When we arrived after midnight, the only shuttle time available was 3 am for us to get a 7am flight. They did not care that we didn’t have a way to get to the airport and made NO effort to help. For the record, we ended up walking-it was 22 degrees out.