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TripAdvisor traveler rating799 reviews
BEWARE!!! THIS PLACE WILL SCAM YOU!!!
BEWARE!! THIS PLACE WILL SCAM YOU!!! If I could leave negative 5 stars I would!! I booked thru a 3rd party & when I received my cc stmt, I was told I was being charged $267.30 for smoking to which there was "inconclusive evidence". When I arrived in the room, it smelled like someone had been smoking cigars. The GM, Lincoln Wakefield, was extremely combative when I called to address the issue. He stated he "refused" to refund the amount. The hotel is dirty, not seed and obviously scam artist thieves!!!
Nice staff, tasty good food value at Sky Lounge and a quiet stay
Have stayed a couple of times. Quite convenient to the airport without the noise of incessant overflights. Hannah and Jack in the Sky Lounge are always fun to talk to. Food is tasty, rooms clean and comfy and an overall good value as a place to stay for one or several days. They have been renovating the property and cannot speak to validating some of the other past reviews.
This is a decent place to stay. It is located close to the airport. And is located next door to the air park ride parking lot. The food in the restaurant is pretty good. The beds are super comfortable. The only knock on the place is that there is construction next door. I was working nights at the time. Trying to sleep during the day while they were working could be a little tough.
Again mold vents
I have complained about dirty vents on the Ac unit and once again it was moldy and dirty. Mgmt stated they will validate the claims, yet each time I stay, the vents are dirty. Plus the stained carpets are gross. Can't your housekeepers spot the carpet and wipe the bents when cleaning? I stay here at least monthly to 3 times. The value is great, the beds are comfortable and clean. Also your Pacific grill never answers their phone to place an order. Each time I go down and they say it was off the hook. No one in there, so they have time. Just 3 extra steps please for hygiene and breathing issues. I may have to go to the Radisson instead. I tip well to both housekeeping and servers, so I am begging you to fix these areas.
Beware of mold. The AC/heat unit has mold, the bathroom vent was moldy and filthy. I've complained before, but apparently it doesn't matter. Great beds and good price if you want to breath filth and mold. Management obviously doesn't care or monitor housekeeping.