TripAdvisor traveler ratingbased on 7304 reviews
LocationPunta Cana - Beach
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7304 reviews
The guy that checked us in at arrival were not very friendly or helpful, he was rather arrogant. At first sight we didn't get what we had expected, thought the next day his colleagues had arrived and they cleared everything out and we got a very serviceminded and friendly treatment. Most of the staff is really friendly, especially in the main restaurant. We got a big room with view and it was clean and comfy. The jacuzzi did not work, but we never had the time to use it anyway. The wifi is only accessible in the lobby area and the quality is really poor, this lower the rating of the hotel in our opinion. Main restaurant had really good food during all meals and the other restaurants were ok. Don't miss the included restaurants on sister hotel. The included wine is terrible everywhere, but other beverages are good. I think that the entertainment is better in the sister hotel, so we tried to spend most evenings there. The entertainment at Princess Suites was very loud and noisy and the fact that it was held in the lobby were the bar is located it made it difficult to avoid. At last; the reason to go here is of course the beach! It is so beautiful with white sand and tall palm trees. Its totally the picture that you have of the Caribbean, the paradise! What you should be aware of is that this is a windy coast, so if you like the weather to be calm and a bit warmer, choose another location.
Extended Family Visit
We travelled with all of our family and some friends. Mom & Dad, 4 “kids” and their spouses...and another group of 10 friends/family! We love this resort. Our room was the last room, 3rd floor, building 5 and the view was spectacular. Parents had to switch to a 1st floor room because the stairs were to hard and there was no elevator but the staff would bring the Golf cart & bring Mom up for meals and back. We all loved our rooms and loved the views. The resort is the perfect size to move around. We also enjoyed the Asian restaurant at the sister resort and it was a beautiful but short walk there and back.
It was a great time visiting this hotel with my spouse. The staff here are very friendly and attentive to your needs. Nelson at the pool bar is the best! I also enjoyed the food as well, there is a lot to choose from at the buffet and the nightly entertainment is great. Only downside was the Casino Avalon which is near by that the hotel provides transportation to. We went out for a night off the resort to have fun and do some gambling. I would be cautious of this place, they seem very shady and are running Caribbean keno scams near the front of the casino. Once I saw that we were quick to exit as I know they are not playing fair. Beware!
This was our second visit here in a year. We split our holiday and went to the Riu Palace Macao for the first week and the princess all suites for the second week. It was the same price for each, so it was interesting to compare the two. The food was better at the Macao and it was fancier. The ambiance at the princess was quaint and relaxing. I loved the turtles and birds on the nature walk in the neighbouring resort. If you are looking for pampering, good food, posh bars, go to Macao. If you are looking for a holiday that is more laid back, less dressing up, peaceful nature walks, go to the princess. The new sun beds are more comfortable and new chairs at the beach bar. I mentioned the need for that in my last review. Getting sunbeds is not an issue. The rooms are very nice and the views are spectacular.
So much fun
I was there in 2018 in October. I have chooses the 10 days pack with all inclusive. I wish those 10 days never ended. And when you are with friends and family everything is perfect. The price was suitable and the amount of fun endless. I will go back there pretty soon.