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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
984 reviews
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Jul 09, 2025Average but staff is great
Overall the resort was pretty good. I wish it was a little cleaner and the racoon monkey animal would stop knocking drinks over. The seaweed smell was super strong but can't do anything about it. The buffet food was a little below average but our waiter Fransisco De Asis was amazing. Very attentive and very helpful. We looked forward seeing him every morning for breakfast. One of the nicest people we have met being here. Raise/promotion is well deserved for him.
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Jul 05, 2025Perfect Family Getaway
The Pirate buffet (Dora and her team are amazing!), ice cream shop, and kids water park pool are perfect for our family group. There’s plenty of other things to do but those alone for a week had our kids set. We went with another family with our kids ranging from 1-5 and they loved it. If you’re looking for a place to have limited planning and responsibility with your kiddos, this is the spot. For a little older kids, the rooms with swim up pools are great too and the evening activities are fun as well
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Jun 20, 2025Poor service
My wife and I recently stayed here, but we were treated unprofessionally. The drinks they offer are low quality. The good ones are sold in the restaurants.
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May 16, 2025
Restaurant
Rodolfo was a great waiter in the La Haceinda Restaurant. Wonderful with the kids. He knew the menu and and had great recommendations. He made the culinary experience was Wonderful from start to finish. I definitely would recommend attending this restaurant with this waiter.
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May 08, 2025
Nice but not a 5 star experience
The hotel is clean and the gardens beautifully kept. The splash pool is lovely with a nice amount of sunbeds. We could always find a spot for all 14 of our large group to sit together. The buffet food was nice but quite repetitive, you can break up you stay and book into the restaurants. The beds were very comfortable and the room was very large. There is a noticeable lack of wardrobe, the hotel is too expensive to be living out of your suitcases for 11 nights. Overall it was a fantastic fmaily holiday but not quite the 5 star experience we had paid for.