TripAdvisor traveler ratingbased on 4195 reviews
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee:-A mandatory hotel-imposed fee per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is subject to change without notice.
Hotel Mandatory hotel imposed resort fee inclusions:
• Internet access for up to two devices
• Unlimited Local and 1-800 phone calls
• use of Tocasierra Fitness Center for up to 2 people
• Tennis court time for up to 1 hour for 2 people
• One round of 18-hole executive minature golf for up to 4 people
• Admittance into River Ranch for up to 4 people
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating4195 reviews
Fun little gem in the heart of the city
We booked this as a family of 6- kids ranging from 5-12 with hotel points. My kids loved the “water park” which consists of a pool, lazy river, water slide and hot tub. There were also tennis courts, mini golf, and a basketball courts and equipment for all could be checked out at the desk. There are also a couple of smaller pools and hot tubs within each of the individual buildings. Resort is a bit older but well taken care of. The room we had was a one bedroom with 2 queen beds in the bedroom and a pullout couch in the living room. Overall a great stay. We will definitely stay here again!
Beautiful facility and exceptional customer service. Close to shopping and other attractions but what you likely need is on the property and you might not want to leave. Great amenities for adults but also for little ones.
Rooms were cheaply designed
Gap in door to room. Carpet was dirty, had to call for shampoo. For the price of the room we got (which was apparently renovated) there was a huge gap in the door. We could see the outside of the hotel under the door- at least a 2inch wide and length to outside.
GREAT LAZY RIVER
We rented a casita for family of four and baby and it was perfect for a long weekend. Small kitchenette which was nice but there were no plates, cups or silverware so we had to buy paper plates etc. Restaurants on site are good but hard to get reservation so that too was disappointing.
Poor Staff Service
Concierge was terrible both times we asked for there help. Suggested we book online when they failed to make reservations. Extended stay at front desk then were locked out of our room. Couldn’t get anyone to come up for a little bit. Suggested I walk down with my surgical boot that it might be faster.