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Hotel overview
Location
Riviera Maya - Beach{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8266 reviews
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Jul 13, 2025Amazing week and amazing staff
My husband and I had a great time! We were in a junior swim out room (4012) and it was the perfect location for us- not right beside the main pool but close to everything. It was a big room and well stocked. We had lots of fun doing the activities each day. There was a good variety of games and activities at the main pool and sports park. Some of our favourites were the music and movie trivia, aqua Zumba, aqua aerobics, crazy games, guacamole and ceviche classes, casino night and SUP yoga. Big thanks to the Entertainment Team including Luna, Joni, Beto, Gordon Ramsey, Malu and Tania! They always brought the energy and excitement to the different activities. Marcos was a great SUP yoga instructor. Thank you to the other staff who were so lovely and helpful, too! Herribierto the bartender, Miguel in the restaurants and Armando in the buffet just to name a few. Enrique and the bellhop team were all so friendly as well. We enjoyed all the food especially the flavours at La Bruchetta and the variety at the buffet. Overall, we had an amazing week. We would definitely recommend it!
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Jul 10, 2025
Amazing Staff!
Amazing friendly staff, specifically Javier the bell man. What a wonderful human he is! Every morning he was there we were greeted warmly with a smile, and questions of our plans, and recommendations. He made me feel at home even in a different country than my home.
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Jul 10, 2025Drug dealing bartenders and hookers
It is a nice resort.The beach was closed, which nobody said everybody who works.There is an incompetent morons. asked. The bell boys how I could bring a guest in and they told me and when I did They told me no because I didn't ask polite enough and then they made up Some nonsense story about how I threatened them and I was kicked out of the hotel five days into my fourteen They stay with nowhere to go no support And nothing but more expenses all the way through and another fight home Now they won't give any credit even though they screwed up my reserve seats on the airplane sunwing That's a $100 on the drain.They said they couldn't do it even though it's for disability reasons , my excursion Was a screw up and I haven't got my money back for that one either
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Jul 09, 2025
Vacation
Excelent atention of Javier Reyes of Bell boy. Very good person and good job. Tanhks por do you have this People 🙋🙋🙋👍👍👍👍👍👍👍
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Jul 09, 2025
Favorite resort-4th time here and we will return!
This was our 4th time here and this resort never disappoints! Great food, we mostly ate buffet at the sister resort as it had more options! The coffee is phenomenal wherever you go. The rooms are clean, spacious and never run out of nice clean towels. Beds are a little bit hard for my liking but the swim out room makes up for this. Nice hot water everyday, fridge is always stocked up. Unfortunately the beach was covered in sargassum but that did not ruin our trip, as we were always in the pool. Pool staff are always greeting you with a smile and ready to whip up a beverage for you. Entertainment team never disappoints with fun games! Hotel cleaning staff and all staff always greet you with a "Hola! Buenas dias" live that! Front concierge staff are very helpful with whatever you need! Israel is the bomb when helping with booking taxi, making sure you are safe at all times and lifting my heavy luggage! We will be returning again soon!