TripAdvisor traveler ratingbased on 7177 reviews
LocationRiviera Maya - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7177 reviews
Great hotel with excellent service
my husband and I went there for a weeklong vacation and it was amazing. the hotel was great, not too busy and got everything we need. for the whole week we stayed there we never waited a single night to get in to any of the restaurants. Food was fantastic and staff were friendly and helpful. Service was incredible. Hector, our room service guy, and Ali were fantastic. Rosemberg from the morning buffet and Marco, one of the bartenders, were exceptional. Every morning, Rosemberg always remember to say hi as soon as he sees us and pour us coffee and place 2 bottles of water on our table even before we ask for it. Marco and Daisy from one of the resort's pool bars made sure our drinks were never empty and were always friendly. This resort's food, service and amenities were excellent. We definitely would go back.
Great week in paradise
Thoroughly Enjoyed my week at the Yucatan Platinum Princess ! From start to finish the week was full of amazing entertainment and delicious food! always greeted by all the friendly concierge, dinning and entertainment staff! They had a great daily planner by the pool and by the beach for activities! Would definitely return.
Definitely not a 5-star experience!!
With the time I have on my hands now, I can finally get around to my to-do list! One of these tasks was to write my review from our vacation last year. My husband and I spent a week at the Yucatan Princess Resort and we have A LOT to say. Let's start with the cons because we definitely ended our trip on a negative note. CONS: 1. We booked with Sunwing vacations and it was part of the package that it is a “relax resort” meaning late check-out is available until 4pm depending on availability. First, the reception tried telling us it's not part of the package but once the only helpful Sunwing representative (thank you Anais) came to speak to them in Spanish, it was all of a sudden included. We were then told to come back one day before our check-out because they couldn't guarantee us anything at that time. I explained to them that I have anxiety and needed the room that day because we'd be without one for almost eight hours. The receptionist Karina really did not care about what we had to say and was not helpful whatsoever. We came back the day before and now we're being told to come back before 6pm. No one seems to know much at the reception to say the least. Being tossed between Reception and Concierge (Omar tried to help but did not get anywhere with that), I was finally able to speak to the Reception Manager Hector Cortes and he wasn't helpful but rude instead. Hector did not help in any way actually instead Hector told me there was availability but it needed to be paid for now. I explained that our package included the late check-out however everything became a money game for them. 2. Our Sunwing representatives were quite useless to say the least. On our “welcome meeting,” which was our first morning at the hotel, Glenn sat us down and immediately tried to sell us more excursions, even when we told him we had already booked one on the flight. I've been to many of these meetings on resorts before and this was by far the most unpleasant. Luis C was not helpful whatsoever when I came to him to ask for assistance with the check-out issue. Altogether, we felt helpless seeing as this is the company that is supposed to aid when need be. 3. Another awful experience was having ants in our room!! At first, I thought we shouldn't worry too much about them and I'd kill about 5/day, but one night I came back to find the retainer (in a case) that I put in my mouth every night had about 75 of them inside. I obviously freaked out and rinsed it right away so I unfortunately do not have a photo of this incident. 4. Every time we’d go to the towel service, they always seemed to be out of towels even though the resort wasn’t all that busy! 5. There was so much construction noise throughout the resort with no actual changes that we could see after a whole week of being there. 6. Oh my goodness - this one was annoying! The workers were constantly asking us to book spa services (even while we're lounging in the pool!) the walkway from the lobby to the buffet had two different tables of people bugging you to book a service. You can say you’ve already booked a service, but they will still continue to bug you - how relaxing! 7. Seaweed makes our beach unswimmable. Go to the neighbouring resort instead! 8. All a la cartes have waitlists! It just taught us to have more patience. 9. One hostess was trying to make us buy a bottle of wine in order to get a spot in an a la carte restaurant (unlimited a la cartes are included in our package). I couldn’t believe it. She was basically saying if we pay, we’d get it quicker! I wasn’t prepared to be scammed. Once I told her I was aware of what she was trying to do and I’d speak to a manager about it, we were let in right away. Appalled! 10. The room was never made up normally - whether or not we left money (a tip). It was literally a hit or miss. Examples include towels not replaced (simply taken away), garbage not taken out and the fridge not replenished with water bottles or soft drinks (we’d basically have to call every day once we returned to the room). PROS: I do want to mention our positives that we found about this resort, just to be fair and you'll know that this is a genuine review. One nice thing was the strong wifi throughout the resort. We never seemed to have any issues with that (even when I brought my cellphone into the pool!). Another nice thing was the modern decor of the grounds. Something else to make note of is the delicious à la carte restaurants on the resort. We especially enjoyed the Tao Teppanaki experience. Rodeo Grill was another one of our favourites and shoutout to Miguel who was so good to us! The buffet was pretty normal food with some pretty kind servers. Thanks to our hostess Abihail who immediately remembered our seating preference and our sweet waitress Alicia who went above and beyond! It's good to know that the buffet has lobster night on Thursdays. Bars were always on the ball with our drinks, especially Eugeno the bartender at the main pool bar. Another thing we enjoyed was the show every night. They really try to mix it up every night and these dancers sure are talented! Lastly, you can enjoy the grounds of the sister resort next door! This includes their à la cartes and their beach (which most people go to because this end is all seaweed). Hope this review is helpful!!
One star max
Place is overrated beach is non existent not spending money to sit in a pool so don't come here if your a beach person same night shows from years ago time to Change it up place is super quite after 10 just a lame disco with a few people inside had ant problems in room buffet nothing special,room service menu a joke pathetic attempt at pizza and a tasteless club sandwhich room sometimes wasn't changed by 4
March in Rivera Maya
This resort is everything it claims to be! Pack your to go cups for the bartender to fill, holds more than the plastic cups available and keeps your drinks cold longer! Our swim up room was located in a building furthest from the lobby, near the spa. This location is perfect if you prefer the quieter location. Spent our mornings on the beach and returned to the privacy of the swim up room pool for the afternoons. There is a "party pool" area so make sure you are specific in requesting room location. Food and bar service is outstanding. Note the bar at the beach does not open until 10am so fill your cup up at the bar on your way to the beach. The sales people are roaming the beach daily but very nice and not a bother if you just say no thanks. Would recommend only exchanging enough currency to tip, not necessary for anything else.