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Hotel overview

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.


The following services are also available in the hotel:

- Doctor´s office 

- Distress rates in case of COVID emergency


Location

Costa Mujeres
Cancun International Airport (CUN) : 21 miles

Property information

Year Built: 2019
Total available rooms and suites: 648

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Please be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 7835 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    July trip

    The star class room was amazing with a view to die for! Our star class assistant Fanny P was so kind and helpful, always helping to accommodate our large party. The food was not great but I didn’t have high expectations since PH seems to be on par with Hard Rock. The wait staff and bartenders were lovely and hard working. Not a resort I would come back to though.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good overall.

    Animation adult pool: great job by Laila, Abigael and the mexican brownie. Food is really good. Staff is nice and helpful. Jorje at Braza, Miguel at the pool and all the concierge are super. Deception about the room... we ask to change but it was almost the same. Bloc 13, room have a smell, like mold or water infiltration. We were on the adult side. Star class people stayed on our side and had butler saving seats. To me thats not fair because they have their own pool.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    THINK TWICE BECORE BOOKING

    INSUFFICIENT SUNBEDS!! The hotel are aware of the issues but are doing nothing about it. After complaining to management they said it is what it is?? Customer services especially one member of the management was aggressive towards me when I was trying to explain the issue with the beds. His attitude was witnessed and a complaint put in against him. This resort is over rated and does not live up to a 5 star experience. Please think twice before booking as I am not the only guest experiencing issues.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Planet Hollywood family get away

    Dorian and Octavio were top notch. Help us with planning everything from daily activities for the kids, diners, spa to outings off the resort. Our rooms was bananas 21201 if we come back to this property we would 100% request this room but would not come without doing a directors suite that's for sure. If your coming with 1 or 2 kids this should be a no brainer of an upgrade. I would HIGHLY suggest a trip to Isla Majures as well. Dorian guided us as we wanted to go about this on our own so told us where to go and what companies to use for the fairy etc.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall 4/5

    My family and I stayed here the week of July 4-11. We had an overall enjoyable stay. We found the resort looked a little dated and dirty in certain areas. We found staff and service hit or miss. Some staff went out of their way to make our stay a little more pleasant. Special shout out to Oliven who handles the bags upon check-in and check-out. His energy is really unmatched! We also found the staff at pumped helpful and friendly (Abigail, Arleth and Dani were great and we thoroughly enjoyed the boot camp class and gym equipment). We had a bad experience at the Braza steakhouse as we were seated outside and felt like we were ignored and not a part of the experience. Alternatively we had a great time at the Tempenyaki restaurant - the staff there were very attentive to our needs. The buffet had a great variety of fresh food but did get a little repetitive by the end of our stay. We particularly enjoyed the daily fresh fruit selection, guacamole and grilled meats. The beach was hit or miss - some days we had a lot of seaweed and others were almost crystal clear. We appreciated that the resort tried to clear as much of it as possible. The lazy river my have been one of our favourite features - enjoyable for the entire family. Overall good stay.

    Jul 11, 2025