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Hotel overview

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.


The following services are also available in the hotel:

- Doctor´s office 

- Distress rates in case of COVID emergency


Location

Costa Mujeres
Cancun International Airport (CUN) : 21 miles

Property information

Year Built: 2019
Total available rooms and suites: 648

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Please be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 7632 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Family time, daughter loved flowrider

    We have really enjoyed our stay, have done many activities but the king the flow rider, the staff has been really patient, super nice and fun, specially Xavier and his lessons to my daughters, wife and myself, really enjoyed the days there. My daughter can't wait to go back.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It was really fun.

    Miss Jennifer was the best. My friend was trying to get her number which was really funny 😆. It did not work out… but overall it was really funny I would recommend it when you come stay at planet Hollywood. The arcade was the best, it was a wonderful experience and Jenny get is really good at games like that at the arcade.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Plantet play the best

    Jennifer is the best worker ever and she is very nice and very cute. I recommend everyone to come jump on the trampolines with Jennifer! I spent a lot of time at the arcade it’s fun recommend to play the bowling game if you want lots of tickets! Great resort

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Birthday trip

    The property as whole is nicely maintained. My swim out room needed maintenance on the bathroom sink and shower and also around pool area tiles/ panels in room 24-102. I was disappointed with the quality of the room given the price charged..

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Family Vacation

    Check-in process was not okay, but not ideal. Our room was not ready on time, but other than that, it was okay. Our room was spacious and clean. While we did not try every restaurant, the food was good. We mostly ate at SoCal Buffet restaurant. The steakhouse was excellent, service was great, and food was delicious. The gym Pumped was one of the best gyms that I’ve encountered in the many resorts I’ve stayed in. The machines seemed fairly new. Special thanks and props to Arleth at Pumped.

    Jun 06, 2025