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Hotel overview

Get exclusive perks during your getaway at Planet Hollywood Adult Scene Cancun. Travel now through December 22, 2022 and receive when you stay in Star Club level room:
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages

Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.

  The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.
The following services are also available in the hotel: Doctor´s office. Distress rates in case of COVID emergency.

Property information

Year Built: 2019
Total available rooms and suites: 332


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 1402 reviews
  • 5.0 star tripadvisor rating

    Johnny and Danny made the trip the best very nice that they know us by name and make us feel welcome and part of the family down here and that makes trips here so fun they do so much and can’t thank them enough the whole resort is amazing don’t get me wrong

    Oct 05, 2022
  • 5.0 star tripadvisor rating
    Great for a group

    Came for my bachelorette trip in September 2022. Planet Hollywood was exactly what we wanted, we didn't have to think at all and were able to relax completely. We were worried about the children being nearby, but there were very few. We were STAR class which was a great upgrade, the STAR class pool was much less crowded and we had the benefit of our butlers Nacho and Viri. We mostly interacted with Viri who was an ABSOLUTE STAR. She was so responsive, organized, and on top of everything. We had a lot of questions and requests, she was on it. We also rented private cabanas for 2 days which were surprisingly affordable. Oscar was our server and made sure we always had a drink in hand. It wouldn't have been the same without Oscar. The food was surprisingly better than most all-inclusives and the beach was beautiful with very few people on it. The decor was a bit tacky, but made up handily by the service and the food. Would recommend if you're looking for a "no thinks, just drinks" vacation.

    Oct 05, 2022
  • 5.0 star tripadvisor rating
    Abraham at the So Cal Breakfast Buffet

    We ate at the So Cal Breakfast buffet every morning! The food was good and had a huge variety of options. The service however was even better! Abraham at So Cal is the absolute best!!! We sat in his section every morning and he took the most amazing care of us!! Abraham made our experience a 10/10!!! 👏🏼☀️🌴

    Oct 05, 2022
  • 5.0 star tripadvisor rating
    Breakfast buffet waiter

    Great hotel, really enjoying it. Best part is our waiter Eddy at the breakfast buffet, great guy, learnt our preferences first day and made every morning the best start to the day. Looked after us so well, really nice friendly guy and made us welcome and comfortable with nothing too much trouble. The omelettes at the buffet are the best, even though we are in the adults side the buffet breakfast are so good.

    Oct 05, 2022
  • 5.0 star tripadvisor rating
    Girls Trip with a BANG!

    I stayed in Planet hollywood adult resort in June. Best Hotel by far!, Food, facilities, pool parties...there is also a night club within the resort. I would recommend this holiday to anyone. There is also the family section which I want to take my children too. The holiday representatives are all very friendly and accommodating. We done the zip line excursion which was brilliant. Coco Bongo was ok, the performance was something to experience.

    Oct 05, 2022