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Hotel overview
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages
Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.
The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.
The following services are also available in the hotel: Doctor´s office. Distress rates in case of COVID emergency.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3790 reviews
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Jun 21, 2025Great planet!!!
The resort was very friendly and clean, the staff was wonderful and pleasant! My favorite restaurant was Braza, the sargasm could have been attended to better, the rooms were very clean and comfy. The gym was very well maintained and Arled was really helpful everyday!!!
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Jun 20, 2025
60th Birthday Vacay 10 out of 10
The resort was clean, service was excellent, entertainment and activities were great...lazy river and swim out room was my favorite. Manuel at Braza gave top tier service.
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Jun 19, 2025
Great
Over all great experiences. From the front staff, maintenance, hosts, Room service, servers and house keeping everyone was very welcoming and helpful. Food was good highly recommend the Italian and steak house. I would like to point out one impartial person Eugenia she was our most favorite at The Shore. Eugenia was so sweet, kind she remembered what we most commonly order and made sure we had it at the table. Her service was amazing but her personality was so genuine it was a great way to start our morning.
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Jun 18, 2025Great hotel!
The hotel looks beautiful and the staff is so nice, our butlers Angel and Edward especially were amazing and so helpful. Edward always made sure that everything was going smoothly. The weather was great and the beach and pool were awesome, there's a gelato bar and a lot of restaurants as well. There is always something to do!
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Jun 18, 2025
Perfect All Inclusive
Javi and Chris were absolutely amazing. Coordinated all the plans. Extremely attentive and did everything possible to optimize my families experience. I am extremely happy and would come back based solely on their service.