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Hotel overview

Get exclusive perks during your getaway at Planet Hollywood Adult Scene Cancun. Travel now through December 22, 2022 and receive when you stay in Star Club level room:
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages

Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.

  The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.
The following services are also available in the hotel: Doctor´s office. Distress rates in case of COVID emergency.

Property information

Year Built: 2019
Total available rooms and suites: 332

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3416 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Friend Stay Star Class Adult Scene

    I can’t say enough of how amazing our butlers Yomelly and Jerry were. They definitely made our stay feel 5 star. Anything we needed they provided and their service was above and beyond. Miss you guys! I docked one star because the check in process for the VIP was supposed to be seamless and easy and it was not. We had to fight for two queen beds which we had requested when we booked and the rep didn’t seem to know anything about the resort when asking question. Luckily the butlers saved the day and made up for the misinformation we were provided at check in. Also - regardless of Star Class - getting sun chairs was like hunger games. We placed towels on chairs prior to our spa appt and someone took our chairs and towels while we were gone. So not the best experience for chairs. We ended paying $155US for a cabana since there were no chairs left even tho we ‘laid towels’ like everyone else. The stay was amazing because of our butlers. Without them I’d prob rate my experience as 2 stars. Also shout out to Teresita who helped us with a private boat tour. I would recommend her for booking any excursions.

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family vacay!

    Planet Hollywood has been amazing! The staff at Planet Play were amazing. Special shout-out to Ricardo, Mafer, Karla, Geo and Jenni!! You guys are the best! The food and everything has been very amazing. Good price, fun time. What more could you ask for!

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great butler service

    Butlers Angel and Edwar made the experience seamless. They went above and beyond to take care of all of ours requests the best they could. They even made us a nice surprise for our anniversary celebration. Will definitely be requesting Angel and Edwar on our next visit.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun and Phabulous!

    We’ve just returned from a two week holiday at Planet Hollywood Adult Scene with a star class swim out suit (building 11 room 105). Everything from the staff, location, amenities, entertainment and service was spot on. We were greeted everyday with warm, friendly and helpful staff. Nothing was too much trouble. Not one member of the PH team disappointed us. They all went out of their way to make sure we wanted for nothing and had a happy and relaxing experience. We ate breakfast at Braza every day - Erik and Hernan’s service was exceptional and the food delicious. A big thank you to our lovely, professional, hard working personal agents/butlers Mafer and Juan, who checked in with us every day to book restaurants, arrange personal requests and answer any questions that we had. Thank you Mafer for walking us to our restaurants in the evenings and Juan for making sure our room was tip top! You made us feel like super stars and our holiday wouldn’t have been the same without you. In fact, we would like to say a huge thank you to all the staff, who worked tirelessly every day to make sure the rooms, restaurants, beach, pools, bars and gardens were clean and entertaining. We spent most of our time at the star class pool, which was heated (as was our swim out) with regular visits to the lazy river and beach. On our last day we booked a cabana and enjoyed excellent service from Vicente, the cabana’s personal butler, who ran around all day while entertaining us with his humour and serving expertise! We’d also like to give a massive shout out to Marco, our star class pool concierge, He was our stand out member of staff, who greeted us on our first morning at the pool. Marco helped us with towels, made sure we were comfortable, suggested a sunrise beach walk (which was amazing) booked our cabana, served us cold towels, fruit treats and towel pillows. He also made sure people were safe around the pool on windy days and moved beds into the shade if required. His professional and warm manner deserves recognition. Our holiday would not have been the same without him - he deserves a pay rise - what a guy! Thank you Planet Hollywood. You all work really well as a collaborative and inclusive team to create a lively, entertaining and wonderful all inclusive experience. We thoroughly recommend this hotel for both adults and families , who are looking for some fun in a spectacular, sunny, paradise location - what more could you possibly want?

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fabulous experience in planet Hollywood and I love entertainment staff

    The hotel is very nice the hotel kid friendly. My kids had a blast. The flow rider and entertainment team are awesome The events they do are very kid friendly and cool. Luisa arlet Jocelyn entertainment staff. Bar is very cool they have lots of good drinks and the fast and furious is very fun and I love the entertainment shows.

    Feb 13, 2025