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Hotel overview
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages
Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.
The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.
The following services are also available in the hotel: Doctor´s office. Distress rates in case of COVID emergency.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3630 reviews
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Apr 23, 2025Great vacation @Planet Hollywood in Costa Mujeres.
The hotel had great service and excellent food. The staff was very welcoming, eager to serve and trying to accommodate our needs. We were at the adult part of the resort. There was a lot of entertainment all day long, snacks and different areas to rest or party. The beach is one of the most beautiful ones I’ve ever seen. The entertainment staff is always trying to help you have a good time. We were catered by Josué who kept us having four during our 4 day stay.
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Apr 23, 2025
Amazing trip!
Our stay at Planet Hollywood was incredible! The resort is beautiful, lively, and full of fun things to do. A huge shoutout to our butlers, Edwar and Angel—they went above and beyond to make our trip perfect. Their attention to detail and genuine hospitality made us feel truly special. Highly recommend this place for a fun, relaxing getaway with top-notch service!
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Apr 22, 2025
Clevratung my birthday and would love to stay here forever just to be with the entertainment crew
Great time great experience I would highly recommend after my 4th visit to Cancun all experiences are awesome And the entertainment crew are excellent especially luisa and mar and the Mexican brownie The pool party was amazing and the food is second to none The drink choice is all imported top shelf and a great selection
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Apr 22, 2025
The best hotel plant hollywood cancun
Brilliant entertainment Brilliant food Brilliant activities by luisa and mar from entertainment very kind , foam party was the best with the entertainment team they brought the party , room was cleaned every day 😀 favourite restaurant was sushi and steak house. Planet holly wood hotel is our favourite from being here in Mexico 3 times. Mr and Mrs flaherty
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Apr 22, 2025
Perfect!!
The service was amazing, our waiter Izmael was brilliant and Jered was very attentive with our birthday surprise for my dad. We had an amazing experience and would reccomend this restaurant to anyone, plus the food is delicious. Overall an amazing experience!