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4207 reviews
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Jun 06, 2025Well maintained large hotel with nice rooms and amenities.
Very large hotel in the center of Philadelphia. It's a huge hotel with 2 banks of elevators. The room was very nice with a comfy bed. One of the better showers. The market makes great sandwiches and has a very eclectic snack variety. The gym was on the mezzanine level. Took a few minutes to locate it. It had plenty of quality machines available. The concierge lounge was on the 23rd floor. It had a very decent spread at breakfast and in the evening. The staff was very attentive. The area around the hotel is okay at best. There are a few restaurants/bars in the immediate area. I didn't park at the hotel on this trip.
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Apr 26, 2025Trip to Philadelphia
We liked The pool and the room. The location of the hotel is in the middle of all the action, next to restaurants and the night life. Even though the hotel was fully booked we were able to get everything we needed in a timely fashion. We would recommend the property and will stay there again.
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Apr 25, 2025The worst possible experience
Absolutely Horrible Experience – Beware! If I could give zero stars, I would. We booked a reservation at Marriott Philadelphia Downtown a full month in advance for the AAO event, thinking a reputable hotel would at least honor a confirmed booking. We arrived at 1 AM, exhausted after a long day of travel, only to be told they had no room for us. They apologized, but then simply sent us 15 miles away to another Marriott — completely ridiculous! They left us stranded in the middle of the night without the accommodations we reserved. This hotel clearly overbooks and treats guests like numbers, not people. No sense of responsibility, no real customer service, no professionalism. Avoid this hotel at all costs if you expect your reservation to actually mean anything. This was not just inconvenient — it was disrespectful and outrageous.
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Apr 24, 2025
The worst Marriott ever!
This is the worst Marriott Hotel that I have ever stayed at! They got everything wrong at check-in, kept us waiting forever in line, and charged over $85 a night for parking. The managerial staff were rude and patronizing. Once you got your key, there were no signs as to where to go to find your room and no maps provided. The door to go out to Market Street looked opened but was locked- no signs before to let you know! Just a horrendous experience.
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Apr 17, 2025
Housekeeping thieves—-beware!!!
I stayed at this amazing hotel for my daughter’s volleyball tournament. The hotel was great but the service ended up being expensive. Housekeeping decided they would steal my lululemon scuba and lululemon leggings and a white pair of ankle Nike socks. I reported this to the hotel as well as security. Filed a claim and was told that they’re not responsible for items taken under their care! Security who filed my claim even said this has happened before. That’s terrible customer service! I will NEVER have my room cleaned again and I will most likely never stay or trust another Marriott hotel again. All I was asking for was a replacement. These items were rolled up together in the bathroom next to my suitcase. The only items taken in entire room. It’s sickening and even more sickening that the hotel manager didn’t find a solution to act. That’s truly terrible management and a terrible hotel to be at if your stuff is not safe when it’s locked when you leave.