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Hotel overview

One of Reno’s most dynamic hotels, this superior getaway treats groups, active travelers and gaming enthusiasts alike to upscale services and inviting amenities. Here, award-winning dining options, including a 24-hour coffee shop, will delight your palate; while 24/7 world-class gaming, headliner entertainment, a hip nightclub, appealing bars and lounges, a full-service spa, salon and health club, wedding chapels and a year-round, heated Waterfall Pool ensure unforgettable stays for each and every guest. Just five minutes from the Reno-Tahoe International Airport, this AAA 4-Diamond Reno hotel is a splendid escape from everyday. 

Resort Fee Inclusions:

• Airport Shuttle

• 2 Bottles of Water Daily

• Incoming & outgoing faxes up to 5 pages daily

• Use of Fitness Center, pool

• Access to business center

• Parking garage & surface parking

• In room coffee with Keurig coffee maker

• Phone calls (Local & #800)                                                                

• Access to electronic vehicle charging stations

• Five hotel coupons

• Concierge service

Property information

Year Built: 1985
Last Renovation: 2017
Accessible rooms: 42
Floors: 18
Total rooms and suites: 1623

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Mandatory City of Reno-Imposed fees: A $2.00 nightly Tourism Surcharge will apply and be charged and collected by the hotel either at check-in or check-out. This fee applies to every night of your stay regardless of the promotions included in your booking. *Subject to change without prior notice.
Advisory Guests must be 21 years of age to check in to a room. Valid identification is required upon check in
Advisory A minimum mandatory hotel-imposed fee of $45 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Hotel Amenities:
Complimentary WIFI

Resort Fee – (Leave Resort Fee information if travel is still current.)

Resort fee includes:
• Airport Shuttle
• 2 Bottles of Water Daily
• Incoming & outgoing faxes up to 5 pages daily
• Use of Fitness Center, pool,valet
• Access to business center
• Parking garage & surface parking                                                                              • In room coffee with keurig coffee maker
• Phone calls (Local & #800)                                                                
• Access to electronic vehicle charging stations
• Five hotel coupons concierge service.
• Concierge service

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 12149 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Peppermill Resort Spa Casino 2707 S Virginia St Reno, Nevada

    The rooms and parking garage are going through a remodel so there was some noise and detours that were kind of annoying. The rooms definitely need a makeover as they are outdated. We had to ask every day for shower essentials as they put the bare minimum in the rooms. The pools were nice but could use some cleaning. The gym is clean and nicely equipped. The arcade has been updated but still overpriced.

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very good stay at the peppermill reno hotel

    Our second time coming and staying here and like always we have a very nice time .. Rooms are very comfortable and clean ,we had one issue with our room and the hotel took really good care of us with a nice upgrade suite .the pool area is really nice and you will have a great time ,only thing I will like to see for hotel guests is a valet parking. Variety of coffe shops,restaurants and bars

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    ⭐️⭐️⭐️⭐️

    We had a King Suite in the Peppermill Towers and it was absolute gorgeous. I loved the colors chosen in the room. Very nice counter space with floating shelves and different items of decor on them. Room looked very, very classy. I used to stay at another hotel which I shall not name but in all honesty the Peppermill will be my hotel of choice. Hotel Registration was the best as the young woman help me through the process of self check in. I appreciated her patience as she explained everything to me. Great way to start off the stay here.

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Convenient location, great decor.

    Our room in the Peppermill tower was beautifully furnished and designed. They have a great fitness center with steam room, sauna.

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Great Spa, Horrible Security Culture and Customer Service

    I really wanted to give Peppermill Reno 5 stars because the spa service was genuinely wonderful. Unfortunately, everything fell apart on the last day of my trip due to a shockingly bad experience with the front desk and security team. I’ve never been treated with such disrespect at any hotel in my life. After checking out, I realized I had left my personal pillow in the room. I went to the front desk and asked if someone could let me in or retrieve it for me. Melinda, the front desk staff, flat-out refused because my name wasn’t on the reservation—even though my friend who was on the reservation was literally waiting outside and immediately called to give them permission to add my name. Melinda claimed she'd send security to help, but what followed was an unnecessarily aggressive and demeaning ordeal. Bailey from security arrived and treated me like a trespasser. I showed him my ID, explained the situation again, and referenced the conversation with Melinda. He refused to assist in any way—not even to retrieve the pillow himself. Instead, we went in circles for almost 20 minutes while he was rude and dismissive. Eventually, he said we had to go back down to speak to Melinda again. Both of them gaslit me, claiming my friend never called—when in fact, she spoke with both the front desk and housekeeping. What should have been a 5-minute solution turned into a humiliating and frustrating experience because of this hotel's bizarre and inflexible security culture. I was being treated like a criminal over a pillow. Their handling of the situation was not just unprofessional, it was unnecessarily hostile. Both Bailey and Melinda were rude, condescending, and completely devoid of empathy or common sense. It’s really sad that such a great spa is attached to a hotel with this kind of staff and security mindset. I left feeling deeply upset and disrespected. I will absolutely never return to the Peppermill, and I can’t recommend it to anyone who values basic human decency and competent customer service.

    Jun 17, 2025