TripAdvisor traveler ratingbased on 2258 reviews
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TripAdvisor traveler rating2258 reviews
Pros This hotel is in a great location, rooms are nice, the iPad to order works well, staff is nice and they walk u up to your room. Cons The hotel is expensive, the waiters in the breakfast area weren't that helpful, other hotel has much better pool and gym. Overall this was a great stay and a great experience but I would come back and it is a clean hotel.
Luxury Is Not Personal Anymore
We stayed at this property for our anniversary over NYE 2017 and it was magical! Service was fantastic, room was amazing; it became the hotel to which we compare all other hotels to. Our stay in February 2020 was much less impressive. As Globalists, we were automatically assigned a premium non-suite room when there were plenty of standard suites available. I wonder: do the staff at the hotel think I am unaware of my Globalist benefits? Had to request a standard suite which is always awkward. Our room was very unimpressive and lacked natural sunlight. There was a hole in the ceiling and the windows were dirty. There was no welcome note or amenity offered from the staff. We were quite disappointed and expected more from the property. One thing we remember from our original stay in 2017 was how incredible the breakfast was, which was part of the reason we chose to come back. It was everything we imagined. We were very pleased to see that F&B has stayed at the same standard as set years ago. I would encourage other Globalists to consider the Andaz 5th Avenue when making their decision to stay in NYC.
Park Hyatt NYC
Excellent Hotel, as should be expected from Park Hyatt Great, convenient location and excellent service Rooms are great and everything is very comfortable and convenient Enjoyed our stay in every aspect Will be returning for sure
New York Weekend
Great location, really good Japanese breakfast. Workout room was spacious and had Peloton. Room was medium sized. Fantastic shower room with room for two. Valet service for car was quick as long as you received your car on 58th St. 57th St delivery took an extra 30 minutes.
Nice room, average service
Room is very spacious for NYC standards. Bathroom is huge, with separate toilet, rain shower, and freestanding tub. Quite noisy from the other guests. Service is subpar for a 5 star hotel. We've experienced better hospitality from hotels with less stars. We were not readily greeted upon arrival, and did not figure out that the lobby was upstairs until we asked someone at the podium. We were both carrying heavy bags in both arms, in addition to a leashed puppy, yet no one offered to help. They did offer us a bed and dog bowl upon check-in, which was appreciated. Convenient location right below Central Park. Times Square is in walking distance, along with some great restaurants. Overall it was an average stay, doesn't feel worth the price paid.