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Hotel overview
This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16991 reviews
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Jul 22, 2025AMAZING FAMILY VACATION
This was my family's second time visiting Paradisus Playa del Carmen and we can't wait to go back a third time. It was our family of 4 (2 kids ages 9 and 7) along with our great friends family of 4 who also have two young kids (10 and 7). We had the most marvelous time. First I have to mention by name our E-concierge Andrea Cucilisto. She contacted us personally prior to our visit and arranged all our dinners as requested at great times and for tables of all 8 of us to sit together! This was such a great start to our trip before we even arrived. Ana Cruz/Back office agent also was super helpful in having our two families have rooms near each other on the resort, planning spa trip for our wives and upgrading us to a swim up suite We have nothing but positives to say about the resort itself. Everyone we met was genuinely nice and friendly and smiled and extremely helpful. The pools were a lot of fun with lots of activities. The food at all the restaurants were excellent with our favorites being the Hibachi and Capella (Italian) I also have to give an extra special mention of our personal concierge, Tiara Garcia. She was absolutely amazing with assisting us planning activities, and planned special treasure hunts for both sets of kids and even gave them special going away gifts just to name a few things Both families can't wait to come back! Thanks for an amazing family vacation
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Jul 22, 2025
I had an outstanding experience at the Paradisus Playa del Carmen - Riviera Maya! From the moment I arrived, the staff went above and beyond to ensure every detail of my stay was perfect - especially Miriam Ortiz and Juan Antonio Delgadillo! They were not only professional and knowledgeable, but also warm, attentive, and genuinely eager to help. Whether it was arranging dinner reservations or organizing transportation, nothing was too much trouble. Their personalized approach made me feel truly cared for and added so much value to my trip. Highly recommend this concierge team – they made all the difference!
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Jul 22, 2025The facility is average and about what you would expect to have. A few issues with maintenance such as the bathroom door handle, and door lock in my room fell off. The biggest disappointment was the dining experience. We tried 5 diffident restaurant during our stay including the signature steak house - Sal. And none of them was good. In a couple of them, when we arrived at our reservation time, there was noone to greet guests at the front and we would have to stand there and wait for 15 mins. Overall, the trip was ok but for the price we paid, we expected a more premium experience which was not delivered. Will not come back nor recommend.
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Jul 20, 2025
Beautiful resort with amazing staff! This was our 5th time visiting but definitely not our last. The staff goes out of their way to make your trip unforgettable!
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Jul 20, 2025
It’s Groundhog Day
Having visited Mexico several times and always enjoying the experience, I was deeply disappointed with my stay at Paradisus. By the third day, I was ready to leave. The underwhelming experience began at check-in. We were immediately upsold a $6,000 room upgrade, with no proper explanation of the resort’s amenities or layout. We didn’t receive the promised “complimentary vouchers,” nor were we given any kind of orientation—just vaguely pointed toward our room. Navigating the hotel was confusing, further complicated by a layered class system among guests. The room itself was mediocre at best. Traveling with a baby and a 7-year-old, we found the setup unsafe: the high beds over hard tile floors posed a genuine hazard. A cot we had requested wasn’t in the room when we arrived late at night. The drawers and bedding had a musty, moldy odor, and the duvets lacked covers, which felt unhygienic. Throughout the resort, we were constantly pressured to purchase add-ons—cabanas, coconuts, massages, photo shoots, lobster, steak, even a Melia membership. The upselling was relentless and exhausting. The hotel itself was dull. The same music, same games, and repetitive programming left little to enjoy. There was nowhere interesting to explore, and the beach was unusable due to a persistent foul odor that permeated the resort. The same staff members repeatedly pushed photoshoots and membership sales, and coatis regularly rummaged through the trash—one even jumped on my baby while she was napping. The pool areas, especially the family pool, were chaotic. Shade was scarce—an essential need when traveling with small children. Instead of addressing the issue, the resort deployed aggressive security staff who policed the area. Guests sitting poolside before 7 a.m. were photographed, and belongings were removed if left unattended, even briefly. This heavy-handed approach felt unnecessarily hostile. We raised our concerns multiple times, and although a few extra umbrellas were brought out on one occasion, they were inexplicably taken away within minutes. If you have them—use them. Cabanas, which offer much-needed shade, were only available at an extra cost, limiting options for families who didn’t want to pay more just to stay comfortable. It’s a simple problem with a straightforward solution that the resort seems unwilling to implement. Service was inconsistent. While a few staff members were kind and accommodating, many were indifferent or unhelpful. The food was average—far below the standard I’ve come to expect from other resorts in Mexico. There is a clear class divide among guests. Those with “Family Concierge” status were prioritized in almost every aspect. Although we were told the resort wasn’t fully booked, our request for a late checkout was denied. Yet, other guests managed to secure rooms simply by offering a cash tip—highlighting the inconsistent and unfair treatment. The overall upkeep of the resort was disappointing. Ant infestations were visible around the pool, and the sheer number of coatis roaming freely raised serious hygiene concerns. Evening entertainment was repetitive and uninspired—difficult to sit through and repeated weekly without variation. The only notable positive was the convenience of the room key wristbands. Beyond that, there’s little good to say. Needless to say, we won’t be returning.