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Hotel overview
Paradisus by Meliá is a one-of-a-kind Destination Inclusive® luxury resort brand. One which provides guests with a genuine immersion into the culture of each of its destinations. Our customers may enjoy an adult-only upgraded experience at The Reserve or an extraordinary family get-together at Nikté - in our resort - with countless activities for everyone. Unparalleled hospitality, flawless service, extraordinary food, tailored wellness programs and adventure within nature, our bespoke experiences thrive on human connection.
Destination Inclusive® Luxury Resorts
Every property is shaped by its destination. We believe that blending luxury with local culture and nature - is key - in order to deliver our guests a truly unique experience. In each of our resorts, our guests will be able to enjoy local entertainment such as local immersive tours with local guides that will allow them to discover a handpicked selection of our destinations’ best. As well as natural routes tours & adventures, regional events and parties, dining out experiences, masterclasses and tastings, local shopping and cultural tours, crafting workshops and even volunteering activities.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Jul 01, 2025Heaven is a place on Earth
We had the best trip visiting Paradisus. Everything was perfect from making the reservations to the transportation to and from the hotel with Otium tours. What made the trip the best, were the employees! They were eager to please and did such a wonderful job doing it. Our favorite was Ernesto, our waiter at Hader. We found ourselves dining there more than we needed to just to see him! We enjoyed Erick at the family Japanese night and absolutely loved Abril who we saw nightly for our evening drinks. Our concierge, Antonio, was so wonderful with making every detail perfect and even helped us plan an 18th birthday celebration! I did two spin classes that were so fun and remember riding on the bike listening to Belinda Carlisle’s song “Heaven in a place on Earth.” I thought, wow this resort is Heaven on Earth. The buffets and restaurants were delicious and housekeeping did such a wonderful job cleaning our rooms. They even came during the evenings to refresh everything the last few nights. The minute we stepped into Paradisus to the minute we left it was true paradise!
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Jun 29, 2025Ehh stay.
Just returned from a week long stay at the family concierge portion of Paradisus. This was our second time at resort and could not believe how much the resort has been worn down as well as the food. We were disappointed with how this resort has changed since our last stay in 2018. Walls had chipped paint, exposed electric sockets in different area of common areas in hotel as well as room. Toilet leaked in our room. Barely saw our concierge during our week long stay. The only highlight was the pirate ship pool and the aqua zone as my five year old daughter enjoyed it. Not sure if we would return again.
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Jun 29, 2025
The best bartender in Mexico Raymundo, and Ariadna the best server
Ariadna, Raymundo, Alfredo, Jairo, are my new friends, they have the best service I have had anywhere in the world. They have large hearts and are super super fast. They made my family of 10 feel at home, even when our concierge Roberto our concierge made us uncomfortable, they made up for it. Raymundo and Ariadna will stay in our hearts for forever! They made our trip amazing! Me encanta Raymundo y Ariadna.
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Jun 28, 2025Needs Improvement…
This is going to be my review and honest from my perspective. I stayed in Paradisus La Perla years ago and had a wonderful time hence why I decided to go to the family side. I was not impressed at all. I had to upgrade my reservation to family concierge just to get some decent times for dinner. The upgrade in my opinion was not worth it because I didn’t feel the concierge part did what I usually see and get in other resorts. The pool was come first serve no matter your status in the hotel. Right then I don’t see the point of a concierge. Usually what has happen before is the concierge would grab pool chairs for you in advance etc and make sure you had a space this didn’t happen. My concierge was okay I didn’t think she did much - she was very nice to my son etc but overall didn’t do much. The room needs improvement in upgrades. It looks run down. There was a banging noise all the time I suspect they were doing some sort of construction somewhere. They didn’t tell anyone which was annoying. I was in the family concierge side. The food is hit or miss. I had reservations in 5 restaurants and I noticed that some of them had wasted space and they were not full. I don’t understand how its so hard to get reservations. I expected the food to be better but it was mediocre. Cielo was excellent. And Flora was a pleasant surprise. The lunch box which was only for family concierge was excellent and the servers were fantastic. Windy the hostess was very nice and Amaya and Selina were my favorite servers. They were personable and such a joy to be around. I looked forward to seeing them during breakfast. The pool bar Celsius was great. Overall if I come back is bc of the people. They make this hotel great.
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Jun 28, 2025
Awesome experience. Being circle member makes it more memorable
Being a circle member is very worth it. Getting free lobster and wine everynight and the vip treatment is well worth it. It actually is cheaper to become a member than to book on 3rd party website.