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Hotel overview
Paradisus by Meliá is a one-of-a-kind Destination Inclusive® luxury resort brand. One which provides guests with a genuine immersion into the culture of each of its destinations. Our customers may enjoy an adult-only upgraded experience at The Reserve or an extraordinary family get-together at Nikté - in our resort - with countless activities for everyone. Unparalleled hospitality, flawless service, extraordinary food, tailored wellness programs and adventure within nature, our bespoke experiences thrive on human connection.
Destination Inclusive® Luxury Resorts
Every property is shaped by its destination. We believe that blending luxury with local culture and nature - is key - in order to deliver our guests a truly unique experience. In each of our resorts, our guests will be able to enjoy local entertainment such as local immersive tours with local guides that will allow them to discover a handpicked selection of our destinations’ best. As well as natural routes tours & adventures, regional events and parties, dining out experiences, masterclasses and tastings, local shopping and cultural tours, crafting workshops and even volunteering activities.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Jun 21, 2025Choose a different resort
From the beginning…. Our check in process was difficult. We were supposed to pay $6500 USD. They charged us in pesos for the trip and charged us 7100 usd in pesos and attempted to say it was our bank’s fault for the price increase. After calling our bank and reversing the charges and recharging the debit card, they still overcharged us by $100 because they only refunded us less amount than they should have. That was only in the first 2 hours of arrival. After that, the family concierge was awesome. Her name was Ana. Highly recommend her. The property ground were very run down. Lots of cracks in structures and walls. Bugs all around. Small ants crawling on nightstands. The pools tiles were chipping. But the worst idea ever was using tiles on the floors all over the facility. They are so slippery. We saw an older man in his 70s or 80s fall over and my husband was there to catch him. I don’t know whose idea it was to use tiles around pools. I was always holding my kids hands to try and keep anyone from falling and breaking bones. Horrible idea. My husband and I were slipping constantly. It rains every day there! Constantly wet. I’m surprised they haven’t been sued. On to the food. It was ok. Pretty bland. I can only remember capella as being a good experience. Everyone seemed to enjoy their food there. The ice cream shop was also delicious. We visited every day. The beaches were covered in seaweed so we never were able to play in the ocean. The seaweed also smelled horrible. Also, the water in the pools smell of sewage. Maybe that’s normal for Mexico? I hear you are not supposed to drink the water there. That leads me to the last item. My oldest son and I returned with horrible diarrhea. Not sure what he and I ate that made us sick that didn’t affect the other 3 of my family. I would stick to other facilities in the future and won’t be staying at another Meliá property.
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Jun 20, 2025Amazing vacation!
Great experience overall! We had family concierge and Emmanuel did an amazing job attending to all of our questions and concerns. Would definitely come again!
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Jun 20, 2025
Best Family Resort In Mexico!!
We had an amazing time! This was our first time visiting this Resort and the first time bringing our children. It was so much fun I really enjoyed the concierge upgrade! Jorge or concierge was amazing! We went to the lunch box every morning because it was so good! Windy or hostess was so sweet and accommodating. And our favorite server with Selina! She was on top of it got us everything we needed and more! We will definitely be back 10 out of 10 recommend!
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Jun 20, 2025
Excelent
Facilities, service, food, drinks, specialized staff, restaurants, pools, bar—everything was excellent. I highly recommend it.
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Jun 20, 2025
An unforgettable stay — 100/100!
Our vacation in Mexico was truly exceptional, and we owe a huge part of that to the incredible team at the hotel — especially to our amazing coordinator, Nestor Herrera. From the moment we arrived, Nestor was attentive, kind, and went above and beyond to ensure everything was perfect. He not only helped us with every aspect of the trip but also made our children feel so special — surprising them with thoughtful gifts and making each day brighter. The kids’ club was a highlight of our stay. The staff were incredibly warm and caring, and our children, aged 4 and 7, were excited to go there every single day. It became their favorite part of the holiday! The entire resort exceeded our expectations — the beach was beautiful, the sea calm and clear, and the food was plentiful and delicious. The atmosphere was welcoming and relaxed, and the staff truly made us feel at home with their kindness and attention to detail. If we could make one small suggestion, it would be to update and maintain the aqua zone a bit more — making it fresher and more modern would really bring it up to the level of the rest of this wonderful resort. Thank you again to Nestor and the whole team — you made our stay absolutely unforgettable. We would return without hesitation!