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Hotel overview
The Reserve concept will include:
•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande
• Minibar and Nespresso coffee system
• 24 hours Room Service
Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.
The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
21262 reviews
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Jul 12, 2025First all inclusive
I understand they're closing for remodeling, so I'm not sure how accurate this review will be soon but I wanted to say that even before the remodel we had a wonderful experience. We booked in the reserve and I'm so glad we did. We were swept up when we got there. Offered drinks and popsicles and escorted to the reserve area. Jose met with us shortly after checking in to talk with us about what we were looking for and booked all of our dinners for the whole trip. We spent a lot of time at the reserve pool, where we were well taken care of. The time of year we were there I guess was a slow time because there were no lines or waits for anything. Not a lot of nightlife. Things wrapped up pretty early, but there were some shows and games and crafts to keep up busy if we were inclined. There are a couple of tables set up in the main area to help book excursions too so you don't have to plan any of that ahead of time or leave. Anything we did set up was just at Aquaworld just across the street. Many things I read people complaining about turned out to be very nitpicky and didn't have any negative effect on our experience.
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Jun 09, 2025
Thank you Abigail Moreira – Wedding Coordinator Extraordinaire
We truly don’t have enough words to express our gratitude for Abigail Moreira, our incredible wedding coordinator. From the very beginning, she went above and beyond to make sure our wedding was not just beautiful, but completely seamless. Every little detail was thoughtfully planned, every question answered with such patience and care. She brought such a calm, kind, and sweet energy to the entire process, making us feel supported every step of the way. Our wedding was everything we dreamed of and more — and so much of that is because of Abigail’s dedication and heart. She truly has a gift for this, and we genuinely believe she should be leading all weddings at the resort. She has a way of making you feel special, like your wedding is the only one that matters. We can’t wait to come back and visit once the renovations are complete — hopefully for our anniversary — just to see Abigail again and thank her in person for making one of the most important days of our lives so memorable. Thank you, Abigail. You made our wedding unforgettable.
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Jun 08, 2025
5-Star Service Thanks to Eddier and David!
I stayed at this hotel in April with my family—10 of us in total—and we chose the main building so I could be close to the restaurants due to my knee issues. I also have several dietary restrictions (gluten-free, dairy-free, and acid reflux), which can make traveling challenging. The first day was not easy as I struggled to find food I could safely eat. Thankfully, Eddier took the time to meet with me personally, and thanks to his care and attention, I was able to enjoy my meals without getting sick. David, the chef, went on above and beyond for the entire 8 days of our stay. He prepared special meals for my husband and me, delivered them to our table whenever he could, and explained each dish and its ingredients with care. While the resort could use a lot of upgrading—especially the guest rooms, hallways, and beach chairs—the staff’s friendliness and dedication truly made our trip memorable. Because of the special care from Eddier and David, I was able to relax, enjoy my vacation, and spend quality time with my family. The food was absolutely delicious, and I’m incredibly grateful. Five stars for the exceptional service!
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Jun 07, 2025
World-Class Vacation!!
We have been members of the Meliá Vacation Club for almost 25 year. This has been one of the best vacations we have had at the Paradisus Cancun and highly recommend them!! We were celebrating my Birthday and Mother’s Day and wow, it was such a marvelous experience! Over the years we have developed relationships with the team. They are more like family to us and it is the main reason why we keep coming back year after year. We have been to other hotels in Cancun over the years, but there is no comparison with regards to the team! When we arrive, we are greeted by name and are “welcomed back to our home away from home.” It’s awesome! Throughout our stay we were treated with the utmost care, concern, and kindness by the same people we have come to know and care for over the years. I’d like to acknowledge the following individuals for delivering us a World-Class Experience: BELL AREA Kemil Raul CONCIERGE/MANAGEMENT Rodolfo Veronica Ivette Sanchez David Aparicio CIELO Fernando SANTE Diego Valeria Javier Cesar Arnulfo Rigoberto Gemma Julio Sofonias MALVA Eddier Pascual Joni Alejandro (coffee bar) Armando AGUA MARINA/FLORA Roberto Cinthia POOL/BEACH/BALINESA Asuncion Hector Leticia Laura Eduardo Rodrigo Jesús (Chewy) Wow! What a great team! It is the people that make the difference and this group of individuals above are truly World-Class!! Rodolfo, our concierge, checked in with us daily to make sure we had what we needed. Veronica, the Operations Manager, would check in with us as well and follow up on any needs we had. The restaurant experience (breakfast, lunch, and dinner) was wonderful; World-Class!! Even in the midst of such a huge change and uncertainty, they remained positive and professional and focused on “our” vacation experience! Wow! Extremely humble and selfless! I truly don’t have words to express my gratitude for the great experience we had and to the team for making our vacation so memorable! They all truly went above and beyond!! Thank YOU!! Lastly, we understand that the resort needs renovations and for the closure of the resort until next year. We are sure that it will be even better than it is now and hope/pray that we see the same team back! They are the ones who make the difference and look forward to seeing them again when, God willing, we return to Cancun. Thank you again and God bless you all! With love, Ismael and Nina Muñoz
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Jun 06, 2025
Amazing Club Meliá Experience with Rodolfo
Everything about Paradisus Cancun was wonderful! The pool was incredibly large, the ocean was crystal clear and a beautiful shade of blue, the Bali beds were clean and comfy and the chaise loungers were plentiful. The servers came to the pool to take drink and snack orders starting at 10am. We lived on Pina Coladas, Mango Daiquiris, Sweet Tea, Nachos and Guacamole everyday. Restaurants were delicious but the buffet was our go-to. Lots of choices, no reservations needed and service was fantastic. Rooms were large and the Oceanview balcony was gigantic. My mother-in-law had timeshare so we were members of CLUB MELIÁ during our one week stay and was appointed a private concierge named “RODOLFO”. He was simply the best and made our vacation so easy and relaxed. RODOLFO texted us every morning when he arrived at the resort and asked if we needed anything. He made all our dinner reservations and he booked us 2 Bali Beds for the week. RODOLFO made sure to walk by at least 2 times a day to make sure we were happy and all our needs were met. We also had the ability to text him 24/7 if we needed anything at all and RODOLFO always answered promptly and professionally. We had mentioned my daughter would be celebrating a birthday and turning 17 on our last day. We were pleasantly surprised when we returned to our room and discovered RODOLFO had decorated the place with balloons, banners, towel animals, rose petals, cake and champagne! He also made us dinner reservations at LemonFish so we could enjoy sushi on this special night. This was the sweetest and kindest gesture and RODOLFO made her 17th birthday in Cancun so wonderful! When we return to Paradisus Cancun after the renovations, we will definitely request RODOLFO to be our concierge again. He went over and above our expectations and was extremely good at his job! He was quite an asset to CLUB MELIÁ. We are looking forward to returning in a year when the resort reopens all fresh and new. Thank you RODOLFO and Club Meliá at Paradisus Cancun for a spectacular experience and unforgettable memories! SEE YOU SOON