Hotel overview

Reminiscent of a storied Mexican hacienda, this picturesque beachfront resort offers an enchanting blend of relaxation and fun. Ideally located in the heart of Playa del Carmen and just steps away from the shops, dining and nightlife of 5th Avenue, it appeals to families, spa enthusiasts and active travelers with non-motorized water sports, an exciting kid’s club, daily activities, nightly entertainment, a full-service spa, a wide selection of restaurants and dynamic bars including a rooftop sushi bar.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property information

Year Built: 1997
Last Renovation: 2005
Floors: 3
Total rooms: 272

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

  • 5.0 star tripadvisor rating
    When are you opening again

    I miss coming there I love all of you guys..... I just heard you are now not opening until October.... I cannot wait I would love to see management put a set of stairs in the swimming pool during this downtime.... those ladders are not the easiest to climb... other than that you guys are perfect, cannot wait to see you in October

    Jun 15, 2020
  • 5.0 star tripadvisor rating

    We had a wonderful time at Panama Jack with the family. The restaurants had excellent food, the rooms were clean and well stocked, great entertainment, and above all, the staff were absolutely amazing. I'd like to thanks the muchachos at the Ventanas restaurant, Antonio, Jacob, Ruti and Abelarde. They were so great with the kids and were always smiling and laughing. We highly recommend the Panama Jack!

    May 10, 2020
  • 4.0 star tripadvisor rating
    Great hotel, even greater staff!

    I stayed at this resort from March 3rd-10th 2020. Our room was very clean and well-stocked every day, even when we needed some more water or beer it came within 10 minutes of a phone call!! I can not emphasize enough how hard-working the staff was there! The food was good, my favorite was the omelet bar for breakfast. I also really enjoyed the Mexican restaurant provided by the resort. I loved how close the resort is to Downtown Playa Del Carmen, it made for a fun day of exploring without having to pay for or take a taxi or car anywhere. The one thing I didn't enjoy was the lack of nightlife. I had just turned 21 and was really excited to celebrate, however, the pool bar closed at 11 pm and the lobby bar at 12 am. Despite that, I had a really great time. The resort was smaller than I am used to, but I liked how short of a walk it was to our hotel room from the pool or vise versa. A lot of people we ran into had said they've stayed at Panama Jack's many times before and they will continue to! I would recommend this place for someone looking for a quieter and smaller resort. I did want to give a shoutout to some of the great staff that made our vacation so awesome. -Miguel: Miguel was a bartender at the pool bar and always remembered us, he was great to have a conversation with and really made our bar experience the best it could be. -Cecilia: Cecilia was apart of the activities crew and was amazing. She remembered us every day when she saw us, even when we were all dressed up on our way to dinner! She even got us to do some water aerobics in the pool, which we wouldn't even do at home! -Erica: Erica was our pool server and was there every time our drinks got low. She would bring us fresh water even when we didn't ask! She was a very hard worker and a great server. -Jesus: Jesus was also our pool server, WE LOVED JESUS!! Jesus was always there when we needed him and was literally- and I cannot stress this enough- running us our drinks! He was an awesome server and made me (a server back in Minnesota) feel unqualified. After all is said and done, I would definitely return.

    May 01, 2020
  • 5.0 star tripadvisor rating
    Honeymoon in Heaven!

    We spent our honeymoon here and it was nothing short of amazing. The staff were very kind and welcoming. We were pleasantly surprised to special arrangements in our room from housekeeping and even received a special honeymoon couples three course meal. We received a discount on an upgraded room facing the ocean and a free lobster dinner. The resort was clean and full of amenities. There were also tons of opportunities for excursions easy to book right from the lobby. We highly recommend coming here for any special occasion!

    Apr 24, 2020
  • 5.0 star tripadvisor rating
    Great place!

    Panama Jacks is near and dear to our hearts, we have stayed her for 20 years and loved it as Gran Porto, and really like it as Panama Jacks. This trip we stayed next door at The Hilton but had full access to PJ which we love because we get to come over any time and see our dear friends who work at PJ. Sadly and no fault of the hotel, the beach is pretty much gone, scared the hotel will quickly be gone if the beach isn't built back up. We ate at the mexican restaurant one night, it was ok, not as good as the past. We visited my husbands bff of 20 years, Felipe who was working at the upstairs pool bar, got to see Miguel who was working at the main pool bar along with Jesus, Emma, and Suleima, we love these people and have been friends for years, sadly we didn't get to see Jose who was on vacation. A few of our friends from PJ are now at The Hilton next door, so we got to see them every day. I hope this Covid-19 passes soon, these great people are out of work and need to get back to it, and selfishly we want to be able to come back and visit soon!

    Apr 01, 2020