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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Jul 11, 2025Old hotel and overpriced!! 3 star
The pictures are not accurate. Place is old, extremely old. To start off the restrooms are small, water leaks out of shower, no fan in bathrooms, the toilet is right by the shower, metal is old and breaking on the door frames. Place is overpriced, this is a 3 star hotel. Don't believe the pictures, they are not current. Keep looking, I was so disappointed.
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Jul 11, 2025Will keep going back
This place is great with amenities, food options, cabana prices/crew, activities and cost for an all inclusive. I can sit in my cabana with superb service while other family members do other activities or nearby excursions. Very family friendly but also space for those who don't want that atmosphere.
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Jul 11, 2025
Unprofessional Employees
Poor Service, and unprofessional employees. Specifically in the kids pool area. Guards not watching kids while running and slipping all over the kids pool area. Workers mostly on their phone the whole time. Very disappointing
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Jul 10, 2025
Sunscape
My fiancé and I are visiting to tour wedding venues here in Cancun. We did a wedding tour with Itai and she was absolutely wonderful. She was super knowledgeable with lots of insights about the resort and destination weddings in general. We received massages on the beach from Luis which were fantastic! They were super relaxing and exactly what we needed after a travel day. The massage was a perfect combination of relaxing while also working out some stress knots. He also made sure to ask if the pressure was good and worked with a shoulder injury my fiance had. 10/10 Overall, the resort is a family friendly one. There were a lot of kids when we visited in July, so be aware of that if that is not your vibe. The resort is a good size and easy to navigate with a lot of dining options.
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Jul 08, 2025
Great experience
Our family enjoyed every moment from the food to the fun! Our room was in the most perfectly convenient spot, which was easily accessible to the pools, the kids club, the restaurants, and the café! It also felt perfectly secure for our kids to wander to the café at any given moment for their delicious, desired snack or beverage, due to its proximity to our room and the pools. The breakfast buffets had a great variety, and we always left feeling full and prepared to conquer the activities that our days had to offer. The lunch options were amazing anywhere we were such as the tacos, the delicious burgers (I really recommend the chicken burgers), the daily special, and the restaurants. For dinner, the restaurants are delicious, but out of convenience, our family preferred the buffet which offered a different daily themed food, which was absolutely delicious no matter what theme and I noticed that they matched the music to the theme, which was awesome. If we weren't at the beach collecting beautiful shelves and enjoying the perfect temp ocean water we were definitely in the pools. The water at the beach was the perfect temperature and the waves were rough and very fun and as long as the lifeguard allowed it, we would go as far as we could into the ocean, where there was less seaweed in the waves. My family and I practically have fins and gills so we would want to be in the water as much as possible, so it was a little difficult to leave the pools before the shows which started at eight but they weren't every day so it was nice to catch the entertainment. Speaking of entertainment, I highly suggest that visitors follow the activity guides for the fun activities at the main pool, kids club, and shows. When we weren't at the beach, we were taking advantage of all of the fun games hosted by their amazing entertainment staff! There was never a dull moment with Sandy, Frankie, Teddy, and Manuel who were hilarious and enthusiastic and even though I felt out of my comfort zone sometimes, they were extremely welcoming and encouraging and would make every activity very exciting our entire 12 days stay!! Sandy, and her extremely energetic vibe definitely had you working off your breakfast and working up your appetite for lunchtime as she made aqua aerobics and aqua Zumba super fun, be prepared and do your homework for Manuel's bingo trivia (my daughter loves her prize hat!), Frankie's hilarious commentary towards the participants of the activities he hosted made them so much more fun to watch and participate in, and we are still wearing the beautiful bracelets Teddy made for us!! my children absolutely loved the sweet and attentive staff at the kids club who were incredibly sweet to have given them a going away present when my kids went to show their gratitude at the end of our visit! Their variety of activities had my kids wanting to go back every day and when they would return, they would bring back a prize or a cute souvenir. The lovely staff there was sweet enough to want to snap a photo with my kids and niece which was really nice so I made sure to take a few of my own as well. The night life was very fun at the lobby bar and relaxing. If you wanted to just take a stroll to admire the view at the gazebo outside. The adults of our family also really appreciated how attentive the bartenders were, especially the ones in the VIP room, who not only remembered the drinks we liked and how we liked them but the snacks we preferred, too. At the end of the day, lying your head on the incredibly fluffy pillows to watch a nice movie with the family was a great end to a great day. We appreciate how cordial all of the resort's staff members were and the attention we received. We had a very enjoyable and memorable time!