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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Apr 24, 2025A Good Resort/Only Minor Complaints
We took a family Spring Break vacation here and had a great time! The resort is nice, but it feels like they could do a lot more with it, especially the rooftop with a great view the ocean. Food was good at all the restaurants and we only had to wait more than 10 mins once, when Azul breakfast first opened. Drinks were good, especially in the executive lounge. The rooms are spacious which is nice too. We were able to enjoy the beach which is nice for Cancun, but shady spots are hard to come by. The main pool required saving seats early as we saw many people put stuff down on chairs and not return all day. But, we did reserve the cabana at the pool twice and that was both reasonable and very enjoyable for our family of four. Martin at Azul breakfast (April 17th) gave outstanding service! When he heard my daughter had a tree nut allergy, he walked us to each buffet station to ensure she knew which items would be safe and engaged each staff member at the station to double check the safety. When she said she loved cinnamon rolls, he brought her out some from the back to ensure no cross-contamination. Really impressed with Martin! Norma on the pool wait staff (April 16th) was very attentive too! The downside with all the children at this resort is that not all parents want to be parents, so we had several occasions where the executive lounge felt more like the kids club, with no parent in sight. Also the shows were really not great. I felt bad for the magician that had to shoo children from the stage while trying to perform. Good resort, but maybe won't go back for Spring Break.
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Apr 23, 2025Happiness
We were incredibly happy here! These were truly perfect days—flawless in every way. The hotel is impeccable, with outstanding facilities! Our room felt like paradise, and the beds… like sleeping on clouds! The food and drinks were of the highest quality—I honestly don’t know how I’ll go back to eating at home after experiencing such deliciousness, haha. Mexican people are amazing—so warm, welcoming, and kind! We were embraced with so much care and love. It’s incredibly easy to feel at home when you’re in Mexico. We want to send a big hug to everyone at the hotel. Your work is flawless, and you are all wonderful people. May God bless you all abundantly!
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Apr 22, 2025
Great time at the Wyndham
We had a very nice time at the Wyndham Alltra. The room we stayed in was very comfortable (king bed and full size bed). The beds and pillows allowed for a restful sleep. The food and drinks were great. Our favorite restaurants were the Viaggio and Ventanas Restaurants. At the Viaggio (Italian) food was amazing!! Special thanks to our waiter Pascual. At the Ventanas (buffet style) you will find meals to satisfy any pallet! The staff is truly accommodating at this restaurant. Special thanks to Antonio who always kept our drinks coming and was always willing to get us what we needed! Also to Adan who worked the grill station - he made the best omelettes every morning.
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Apr 21, 2025
Great for families with young kids - good food and not overwhelming in terms of the size of the resort.
Great option for families with young children. Good food/buffet and the Asian/Mexican restaurants were quite good for an all-inclusive. The pool area for kids was great and the main pool was entertaining as well with the various activities. The beach location was good and good set up with the cabanas and palapas/beach chairs.
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Apr 20, 2025
A Nice, Fun Family (of 4) Stay
This was our family's second April in a row to stay here. We liked it so much last year that we decided to book there again. And would definitely consider staying again on our next Cancun trip! The rooms are comfy and quiet; we slept great each night. Many activities throughout the day and our 5-yr old really liked the Kids Club (the 2-yr old wasn't old enough). Ali is fantastic with the little ones and was also assigned to us one evening when we arranged babysitting services with the concierge. They both had such a nice time with her. The whole family enjoyed the various food offerings; zero complaints there. As far as service, it was top notch. Always friendly and helpful and I don't recall ever having to wait long for tasty adult beverage. I would most certainly recommend to families with young kids. I am not sure you can beat this place in my opinion. Anyway, I think that about covers everything. Tip: For the evening during your stay that you decide you'd like to eat at the Italian restaurant (Viaggio), go as close to 5pm when they open as possible. Otherwise the wait can grow to be 1.5-2 hours.