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Hotel overview
Experience the Beautiful Evolution at the Newly Reimagined PALMS. Luxury Resort & Hotel.
Located 1.2 mi from The Strip, this boutique Las Vegas resort features a one-of-a-kind art program interwoven throughout the property with works by globally famous artists. Guests can visit the 24-hour casino or dine at a variety of on-site restaurants.
Featuring stylish décor, the contemporary guest rooms Palms Casino Resort have a variety of chic amenities. Rooms include flat-screen TVs, fully stocked mini-bars and more.
Location
Off-StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Upon check in, the hotel requires payment of all resort fees plus a per day deposit on a credit/debit card in the guest’s name for incidentals. Upon your departure, the deposit will be released (less any charges to your room) to your credit card within 2 business days, or credited to your debit card. Please allow 5-10 business days for your issuing bank to apply refunds back to your debit card.
Convention policy: Convention attendees cannot not book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel imposed resort fee inclusions:
• Complimentary In-Room High speed internet service (faster rates available for additional fee)
• Complimentary access to Palms Cardio Center & Palms Place Fitness Center
• USA Today newspaper at Front Desk Daily
• Unlimited local and toll-free calls
• Airline Boarding Pass printing
• Copies and faxes at the Front Desk and Concierge (does not include color and large print jobs)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
4348 reviews
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Jun 17, 2025Ruthless and Discriminatory Customer Service
June 17, 2025 Palms Casino Resort Guest Relations Department 4321 W Flamingo Rd Las Vegas, NV 89103 Subject: Miss Behavior Management Staff Regarding Disrespectful Customer Service and Misinformation at the Rewards Center Dear Palms Casino Resort Management, I am writing to formally express my extreme disappointment and distress regarding a recent interaction with your customer service team at the Rewards Center on Tuesday, June 17, 2025. The experience was profoundly disrespectful and unacceptable, particularly given the high standards of customer service expected in the Las Vegas hospitality industry. My issue began when I approached the Rewards Center to inquire about misinformation concerning promotional points I had earned. I was not provided with clear information regarding the promotion's terms and conditions beforehand, specifically that my earned points would not qualify under your rules. As a loyal customer, I believe it is incumbent upon Palms Casino Resort to provide complete and accurate promotional details upfront. What truly escalated this negative experience was the subsequent handling of my inquiry by your staff. The supervisor, Medalyn, addressed me with a ruthless and disrespectful demeanor. When I respectfully requested to speak with a manager, Roslyn, the situation unfortunately deteriorated further. Roslyn appeared to take my explanation of the situation as a personal attack. Instead of offering a clear resolution or engaging in a productive conversation, she threatened to call security and summarily dismissed me without providing any satisfactory answers. I was made to feel incredibly small and insignificant, as if I were a pauper begging for a trivial gift worth no more than $10. In my many years of experience within the hospitality sector, both as a customer and observing industry practices, I have never encountered such a profound lack of respect. I have always held a strong belief in treating all individuals with respect, which I consider a fundamental aspect of customer service. Roslyn's behavior made me feel akin to someone homeless, undeserving of basic courtesy despite being a patron of your establishment for several years. While I may not consistently spend millions on gaming, I frequently visit your property with family and friends to dine or watch movies. The way Roslyn held a grudge against me while I attempted to explain the situation was appalling. Her comment, implying that this was the "first time Medalyn did that," suggested that she believed I was fabricating the incident and merely seeking a "cheap gimmick." As a manager, her conduct and communication skills fell far short of the professional standards one would expect from a leading hospitality establishment. I have never felt compelled to file a complaint of this nature before. While I believe this specific incident may not be representative of the entire company, a repeated pattern of such dismissive and disrespectful behavior from both a supervisor and a manager is deeply concerning. If this is the prevailing work ethic and customer service standard at Palms Casino Resort, it severely undermines your standing in a city where exceptional customer service is a cornerstone of our economy. I am extremely upset and feel profoundly disrespected by the behavior of your employees. Their conduct is unacceptable at any level. I urge you to investigate this matter thoroughly and take appropriate action to address these serious deficiencies in customer service.
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Jun 14, 2025
Rude woman ROSA at Serrano Vista Cafe
The Palms has been my go to casino and enjoyed the staffs services. I normally give good tip. However, one time having ran out of cash due to playing, got some coffee and ROSA RUDELY and loudly said, "Today we received nothing but Thank you!!!."
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Jun 14, 2025Gaming Fun
Meily and the Server Team were Excellent/ I love Gaming at the Palms. It is a not so hidden Gem! I will be back soon more sun and $ Fun!
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Jun 13, 2025
Went to Palms to gamble
Andi our cocktail waitress went out of her way for us she made sure we always had drinks and brought a new drink I never had before and it was awesome !! Thank you Andi Palms is fantastic had a great time.
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Jun 13, 2025
Andi made our visit
Andi was our cocktail server! She was so friendly and made our visit great. She was so fun and attentive. She took great care of us