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Hotel overview
It's one thing to stay at the beach. It's another thing entirely to go beyond it. Palafitos Overwater Bungalows surround you with the sapphire serenity of the Caribbean. Gently lapping waves both beckon you for a swim and lull you to sleep every evening. Experience the ultimate in Riviera Maya oceanfront luxury.
Between the lavish accommodations, Gourmet Inclusive® dining, and unique experiences, you'll have everything you need to drift off into vacation nirvana. Explore all the tempting highlights from our resort, and start planning your stay in paradise.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
938 reviews
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Jun 08, 2025Much needed vacation!
As always, fantastic customer service, friendly smiles and a feeling of being at home. Food was fantastic and loved the live music! The Gala dinner was prepared to perfection. The entertainment was fun and different. Every single employee made us feel like our needs were their priority on a daily basis. It was also nice to see many familiar faces. Being able to retain staff speaks volumes! Thanks again for a great vacation. We can’t wait to come back soon!
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Jun 08, 2025
Paradise coupled with the best service we have ever experienced!
This place has really got it together in every way. Ferdinand, Janet, Alberto and every single staff member we experienced were super courteous, attentive and responsive to every need. This is a gorgeous property and has it all. The food was great and the beach was beautiful . Loved the more inclusive concept and overall this was a bargain for all you receive. This is our new favorite go to and we will definitely be back .
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Jun 08, 2025
Awesome!!!
BEST TIME!!! They didn’t miss a beat!!! Everyone was super nice! The rooms were gorgeous. The grounds nicely manicured. They went the extra mile on all request. The food was really good. Rick’s bar needs an updated DJ but outside of that a fabulous time!!
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Jun 08, 2025
Perfect 50th Birthday
Stunning views, beautiful room. The dining at the dedicated over water restaurant was excellent. The service is over the top. Alberto was our golf cart driver all over the resort. What a kind man. Really enjoyed our time with him. Daniel and William were our dedicated Bulters and provided our every need. We so enjoyed how they took note of everything. Saw I drank Diet Coke so they stocked the fridge. Saw we loved lots of ice, so they started doubling down on our deliveries. One evening they decorated our room with balloons and birthday wishes, once they learned why we were there. We requested nothing, yet they picked up on all the little things Travel Tip: if you plan to go in the late spring summer months, the resort will be quiet. Which is great. But dining options become less vast, some not open. I would check that in advance if not doing the bungalows. Second, some times, in some years, the algae and seaweed can be pretty thick. They remove it every morning however is you have a bungalow close to the shore you may not have great water entrance for part of the day. Staying further down the pier and you are in the clear
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Jun 07, 2025
Muchos Gracias
I don’t even know where to begin. Alberto, Liz, Fernando, Gabriel, Marco, Jossilyn were absolutely the most amazing hosts!! The property is impeccable! Not one imperfection-even with the seaweed it was an AWESOME stay. The food at every location was PERFECTO!! From private Spanish lessons in our bungalow to 1st class golf cart service I can’t wait to return!! Thank you for making my birthday memorable!! …til next time Amigos!!!