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Hotel overview
EXPERIENCE WAIKIKI AS IT SHOULD BE at a contemporary beachfront retreat rooted in Hawaiian culture. This iconic place of healing and renewal is complemented by the latest amenities, a focus on wellness and unmatched hospitality. Newly renovated guestrooms create a modern Hawai‘i residential feel. And authentic Hawaiian culture is everywhere, from curated artwork, local activities and hands-on craft making to live music at the iconic Kani Ka Pila Grille–the best place to see award-winning contemporary Hawaiian performers in an intimate setting.
FEATURED SIGNATURE EXPERIENCES
LOCAL ARRIVAL A heartfelt local greeting and special gift welcome each guest.
LOCAL EXPERIENCES A variety of complimentary activities, customs like our renowned Hawaiian Wedding Vow renewals ceremony and exclusive off-site excursions are offered for guests to interact with the local community.
Location
Waikiki BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Minimum night stay requirement may apply to your reservation.
A major credit card is required upon check-in to cover phone or incidental charges
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional
offerings.
Porterage is mandatory when baggage is delivered separately from the guest.
Room requests are not guaranteed and are based upon availability at check-in.
Rollaways are not allowed
Resort fee Inclusions (subject to change):
- Wi-Fi, maximum 4 devices per room
- Local and international phone calls up to 60 minutes daily
- 2 Outrigger OZONE reusable bottles
- In-room coffee and tea, replenished daily
- Access to pool and hot tub spa
- Use of beach towels
- All Good reef-friendly sunscreen available at the pool
- Free breakfast for children 5 years and younger with purchase of an adult meal from menu at Kani Ka Pila Grille
- Honolulu Museum of Art: Free admission for 2 adults
- Waikiki Aquarium: One (1) Free Junior Admission (ages 4-12) per paying adult OR $1 off regular Adult Admission for Outrigger guests without kids
- Bishop Museum : General Admission for up to four adults or one free child’s admission for each paying adult (show guestroom keycard)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
7968 reviews
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Dec 04, 2024Wonderful stay
Very nice rooms at Outrigger Reef. Housekeeping was excellent. Mary was so very friendly and attentive making sure everything was just right for us. Would certainly come again to this hotel for the quality rooms and service as well as the perfect location to the beach, shops and restaurants.
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Dec 03, 2024A Farewell to Aloha: A Heartfelt Reflection on a Beloved Destination
Writing this review feels bittersweet, as it’s not easy to critique a place that once felt like a home away from home. For years, this hotel was my haven—an oasis where hospitality, charm, and the beauty of the beach intertwined seamlessly. I returned year after year, even switching mid-vacation from other properties that couldn't hold a candle to this one. It’s a place I’ve cherished in my heart for decades, but my recent visit left me questioning if it’s the same magical destination I once knew. When I decided to introduce my young family to this cherished slice of paradise, my expectations were high. After all, this was where I’d made countless memories of warm hospitality, the iconic Shorebird restaurant, and the easy access to a pristine beach that felt like stepping into a postcard. But what greeted me on this trip was a shadow of its former self, seemingly overtaken by a management philosophy that prizes profit over experience. The changes were impossible to ignore. Breakfast inclusions—a hallmark of the experience—are now a paid “club” that only makes sense for larger families. The staff’s legendary warmth has dwindled to near nonexistence. And most heartbreakingly, the beach that defined this property is now just a memory, lost not only to natural erosion but also to the lack of proactive sand-pumping efforts. The beach, the soul of this destination, feels neglected—an oversight that speaks volumes about a shift in priorities. The Shorebird, a treasured icon for decades, is gone too. Its relaxed, family-friendly vibe and generous portions have been replaced by a generic restaurant with an uninspired menu, tiny portions, and little flexibility. Even the staff seemed disheartened when reminiscing about the Shorebird’s golden days—a sentiment I shared. A low point of our stay was an uncomfortable encounter at the front desk. I approached to inquire about free kids’ meal inclusions that I’d noticed on our itinerary. The initial response was dismissive, with the staff insisting it wasn’t included. Even after I produced proof, their reluctance to help was palpable. While the issue was eventually resolved, the experience was emblematic of a broader issue: a lack of care that permeated much of the property. Housekeeping was the saving grace of our stay—friendly, polite, and reminiscent of the service this hotel was once known for. But the overall atmosphere left much to be desired. The warm, welcoming lobby has been replaced with a sterile, modern aesthetic that feels more Miami than Hawaiian. It’s a glaring departure from the charm and personality this place once embodied. It’s clear there’s been a significant shift in management and focus, and while I understand the pressures of running a business, that focus should never overshadow the guest experience. This visit left me feeling like just another number, and for the first time in over 30 years of travelling to Hawaii, I’m unsure if I’ll return. Hawaii has always held a special place in my heart, but perhaps its incredible success has dulled the warmth and gratitude that made it so special. With friendlier, more affordable options in the South Pacific, it’s hard to justify coming back when the magic is fading. This hotel was once a place of aloha, but now, it feels like just another business. To the property owner, I hope you see this as a heartfelt plea, not just a critique. This hotel has the bones of greatness, and with a renewed focus on hospitality and the guest experience, it could regain its former glory. I’d love nothing more than to see that happen—and to come back one day to find the place I once loved, thriving once again. Lastly, I wish I had known just how much the beach had disappeared before I booked. It feels misleading to see photos that no longer reflect the reality of the property. Updating these images would be a simple yet meaningful step for management to set honest expectations for future guests. Transparency goes a long way, and I hope this feedback inspires some thoughtful updates.
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Dec 02, 2024
Personalized service!
Frank at the Front Desk/Guest Relations provided an exceptional experience during our stay. He is incredibly knowledgeable and informative, always ready with helpful recommendations and insights. His friendly demeanor made us feel truly welcome, and we were impressed that he recognized us from our previous visits. It’s this level of personalized service that keeps us coming back. Thank you, Frank, for making our stay memorable!
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Nov 30, 2024Be sure to request change if you are not happy with the room assignment
I have been to this hotel multiple times because of the convenient location for beach access and actions in Waikiki. But I wish the overall experience could be better. I found they always assigned you to a "worst of that category" room unless you asked to switch. I booked the Pacific Tower ocean view and they gave me a room with the least ocean view (see photos - honestly I think that room should be partial ocean view), room number 44 - worst of all ocean view. There are also some "machine" noises from the hotel across which is annoying and disrupts my sleep. Luckily, they are willing to switch me to another room after the first night. My overall experience would be excellent if they gave me a better room to begin with. This is the third time I experienced this kind of treatment at the hotel. Perhaps I should call and specifically ask for a better room next time I go.
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Nov 29, 2024
A grand vacation.
Everything was great except for the cockroaches in the bathroom. Great location and service. Bonie took great care of us:-)We really enjoyed having the beach near by. Monkey Pod was delicious and convenient. The live music nightly was very charming and enchanting.