Wish you were here?
Set on the iconic ocean-front lava cliffs of Keauhou, the Outrigger Kona Resort and Spa captures the awe-inspiring beauty of Hawai‘i Island’s Kona Coast. Explore the on-site remnants of Keauhou Bay’s ancient fishing village, learn stand-up paddle boarding, witness gentle manta rays feeding at night from our viewing deck and immerse your senses in the foods and dances of Polynesia at our Feast & Fire Luau. Experience genuine Hawaiian hospitality at a resort that celebrates the true essence of Hawaii.
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Ratings & reviews
TripAdvisor traveler rating3540 reviews
Cockroaches and Filthy Rooms and smug staff
Cockroaches, filthy rooms, mistakes everywhere. Shuttle left without stopping. Missed our thanksgiving dinner because of it. Worst experience I’ve had. I am absolutely stunned how terrible the hotel and staff is to its guests. Manager was smug and sarcastic.
Wonderful week at Outrigger Kona!
I wanted to share an honest review about the Outrigger Kona. I’d read so many reviews and was a little worried that I’d picked the wrong hotel. Totally did not need to worry. It was wonderful! Pros: Beautiful grounds Pool is amazing Staff were all so kind View from room was gorgeous Seeing manta rays every night was magical It didn’t feel busy and we heard almost no noise from other rooms Food at restaurant was very good (although expensive, as expected) Little shop with grab and go items is cute and came in handy Parking was easy and convenient Cons: I didn’t like our shower. It was hard to get to a good temperature and it seemed to get hotter and then colder constantly. They probably would have moved us but I liked our view so much I decided I’d just deal with it. The two beds are doubles, not even queens. That was my fault because it was clearly stated in the room descriptions but I missed it. Felt a little crowded when you’re used to a king. A lot of reviews said the place needs a renovation and it does and I’m sure it will be beautiful afterwards. But I loved it anyway. Such a great week and would absolutely stay here again.
Nice Place with Ripoff "Resort Fee"
I first stayed here in 1984 with my parents during our first trip to Hawaii, so it was interesting to return. Turns out, they were shooting season 5 of Temptation Island on the property. Happily, that did not intrude on my stay and was not bothered by any of their so-called "celebrities." There have been some flourishes added (and the beds refreshed) but the fixtures haven't really changed much in style over the years. That said, the property and the grounds look in solid condition and the oceanside pool looks lovely. The staff was friendly and was kind enough to upgrade my Hotels Tonight reservation to an Ocean View room that was very spacious and had an outdoor anteroom seating area, as well as a very spacious lanai that could probably hold an 8 person cocktail party, had I been so inclined. I ended up needing a second night and the front desk staff was very accommodating by letting me stay in the same room. Fantastic. They were also very helpful when I needed a bakery (Standard) and florist (Qina Girl) suggestions. Like I said, some of the fixtures are a bit dated but I had ample electric outlets for my gear - and since this was a work trip, I have a fair amount of gear that needs to be plugged in for recharging. But what's the downside? The "Resort Fee." Over the years, I have really come to HATE hotels that hold us HOSTAGE and FORCE guests to pay this EXTORTION. Whether you're a family of five staying at the resort on vacation or like myself (for work), $35/night for "use of the pool and towels" is just BS. This is something Hawaii hotels have ripped off from Vegas hotels that should be banned. And I highly encourage people to consider this in your planning and take your vacations to other hotels or completely different destinations altogether. Especially for someone like myself who is there for work and needs a place to sleep - we're not going to use that "included round of golf" - and how many people actually use it? Certainly not enough because there would be additional charge if there were. This "Resort Fee" really is what tarnishes what otherwise could have been a higher scoring review - especially at the rates they are charging the average tourist for the room alone.
A solid 3.5 stars
Honest review about outrigger: Preface: none of these things below bothered us but could assist someone else in making a decision. We love the big island and appreciate that it is on the ocean and wear and tear is different than back home. Overall a nice place to stay. Grounds are pretty, location is nice and people are friendly. Great for a family with children since you can sit by the pool and watch them play while enjoying a drink. Also good for older folks since it's centrally located and pretty chill. We are somewhere in the middle so it worked for us because we like to get in our car and just explore. Public beaches on Ali'i drive with bathrooms and showers are moments away so you really can have it all staying here. The hotel is on the spot of the manta ray bay so all the tour boats show up at night with the lights on so folks can snorkel with them. From the hotel they have a viewing area where they also shine spotlights so you can actually see them without paying for the tour. Very cool added feature. Rooms: Bathrooms in the room need updating. Water never really gets hot. Toilet has a gas station flushing system. Walls and tiles are pretty messed up. Beds were comfortable-not too firm BUT do kinda sink in so if firm beds are wanted - this isn't the place for you. Mini fridge gets nice and cold. Enough to keep stuff actually frozen in the freezer compartment. Concierge services: -avoid - date for adventure was wrong- woman working it was very talkative mostly about her personal life stories. It's hard to be attentive when you are just trying to get to your next adventure. I suggest calling your travel agent and having them book for you-keep them on speed dial, lol. Restaurant: Breakfast package- $30 per person per day. Not worth it. You get a main item , coffee and juice. The average cost for these items with tip is $26. If you decide you just want bacon toast and eggs instead it's not included and you will have to pay for each item. I suggest just paying for what you want. It will be cheaper even with tip. Menu- the menu does not really say what the item is. For example-I ordered curry beef appetizer with a side of rice. What came out was a curry beef PIZZA! I ordered continental breakfast which was yogurt, banana bread and papaya. What came out was a beautiful yogurt bowl with granola and fruit on it with 1/2 papaya on the side and banana bread. Drinks are expensive-no no-more expensive than that-more than some of the meal prices. Just be prepared. $12-16 ea Pool- they have a 21+ area that is nice but it is located inside area with no ocean view. The cabanas are $100 a day but are peppered around the pool along with the splashing playing children. If they were lined up on one end it may have been worth it. Thatched umbrellas and 2 chairs will run you $50. Everything else is first come first serve. Housekeeping staff was great!! Valet staff was also great! Check in and check out was seamless.
Don’t recommend staying here. They have unprofessional customer service and support. It was impossible getting hold of anyone with authority to make any decisions. If you’re going to stay at a chain use a national one they are more professional now they treat customers.